The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Found that service charges were too high and I didn't realize until checkout that I was't buying from the E dmonton Eskimos but from a second seller. I bought them but next time I will be more careful about which website I use. The website and tickets were good and sent promptly but the extra 30 dollars I paid per ticket seemed a bit much.
Easy to Use website. Service Charge add's 30% to ticket prices. Didn't see that coming. Checked out stubhub and nfl ticket exchange and same thing.
Ticket prices are very high and then added service charge is more than any other company I have ever used. Tickets are not emailed when ordered which leads to concerns over delivery.
When I got the email to download my tickets, they turned out to be tickets fort a completely different (but cheaper) show
Good I liked the way you buy tickets and have them sent to email for you to download and print. It was a good way to buy tickets.
Ticket prices are high enough, then the unbelievable handling fees on top of that. Won't likely be doing this again.
Bought 2 tickets for a concert through this site. It was great, very easy to navigate. However when I received my confirmation email, I had $73 in service fees and when I checked my bank account I had an additional $45 taken from my account for the 2 tickets! The service and handling fees were just as much as the 2 tickets themselves! Not a happy customer over here! Will not be using this site ever again!
Unbelievable handling fees! Won't do TE ever again! Xxxxxxxxxxxxx xxxxxxxxxxxxxxx xxxxxxxxxxxxxxx xxxxxxxxxxxxxxx
Found the seats I wanted in a matter of seconds! Very easy, step by step... so excited to receive my tickets and go to the event! Thank you
Easy to use and fast to get tickets. I would really recommend tickets. Expert to my family and friends.
I've never done this before. Tickets. Expert made it totally easy. Though it might help if actual people answered the info line.
Really? Really? Eighteen dollars plus eight more is necessary? How about... noooooo. You want a hundred characters of neo marxist drivel or an actual evaluation on why this type of strategy fuels awful?
Why charge a fee for electronic tickets, and not get them automatically. Most other sites you get your tickets right away and no charge for electronic tickets.
Ridiculous fees I can't believe it. $133 per ticket shouldn't have an incremental $45 per ticket in fees.
I have had to call customer service 6 times so far. I have no idea if the tickets I bought months ago will show up in time for my event. I have never experienced a worse service for buying tickets. It just shouldn't be this hard. The communication is awful. Do not use this service.
Dont know why i have to pay a 7 dallar "delivery fee" for an email that is automatically generated. Doesnt make much sense. I could understand if i select deliver by mail.
Worked really nicely at first. And then towards the end it became complicated and time consuming. Calling and trying to talk to the person helping me was a waste of time. They didn't listen to my problem and I'm concerned my tickets are being emailed to the incorrect email.
Industry Experts Finding Tickets for Sports, Concerts, Theater