website thubmnail of Tickets.Expert

Tickets.ExpertReviews 1,393

3.3
How would you rate Tickets.Expert?
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Tickets.Expert Reviews Summary

The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
14
Canada
1 review
1 helpful vote
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Found that service charges were too high and I didn't realize until checkout that I was't buying from the E dmonton Eskimos but from a second seller. I bought them but next time I will be more careful about which website I use. The website and tickets were good and sent promptly but the extra 30 dollars I paid per ticket seemed a bit much.

Date of experience: September 27, 2017
Ohio
1 review
0 helpful votes
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Easy to use
September 27, 2017

Easy to Use website. Service Charge add's 30% to ticket prices. Didn't see that coming. Checked out stubhub and nfl ticket exchange and same thing.

Date of experience: September 27, 2017
Maryland
1 review
0 helpful votes
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Ticket prices are very high and then added service charge is more than any other company I have ever used. Tickets are not emailed when ordered which leads to concerns over delivery.

Date of experience: September 27, 2017
Canada
1 review
0 helpful votes
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Great!
September 27, 2017

Great! I would totally order again from this website! Very easy to use and very efficient! Thanks again

Date of experience: September 27, 2017
Canada
1 review
0 helpful votes
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Wrong tickets
September 26, 2017

When I got the email to download my tickets, they turned out to be tickets fort a completely different (but cheaper) show

Date of experience: September 26, 2017
Missouri
1 review
0 helpful votes
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Good
September 26, 2017

This was a good website to get tickets, it was fast and easy to get the tickets, I would get the tickets from here again

Date of experience: September 26, 2017
Illinois
1 review
0 helpful votes
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Good
September 25, 2017

Good I liked the way you buy tickets and have them sent to email for you to download and print. It was a good way to buy tickets.

Date of experience: September 25, 2017
Idaho
1 review
0 helpful votes
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Handling fees
September 25, 2017

Ticket prices are high enough, then the unbelievable handling fees on top of that. Won't likely be doing this again.

Date of experience: September 25, 2017
Canada
1 review
0 helpful votes
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Bought 2 tickets for a concert through this site. It was great, very easy to navigate. However when I received my confirmation email, I had $73 in service fees and when I checked my bank account I had an additional $45 taken from my account for the 2 tickets! The service and handling fees were just as much as the 2 tickets themselves! Not a happy customer over here! Will not be using this site ever again!

Date of experience: September 25, 2017
Oklahoma
1 review
0 helpful votes
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Unbelievable handling fees! Won't do TE ever again! Xxxxxxxxxxxxx xxxxxxxxxxxxxxx xxxxxxxxxxxxxxx xxxxxxxxxxxxxxx

Date of experience: September 25, 2017
California
2 reviews
0 helpful votes
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Great
September 25, 2017

Great service. I was really happy with the website. Very affordable and easy for someone traveling to understand.

Date of experience: September 24, 2017
New Jersey
1 review
0 helpful votes
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So easy!
September 25, 2017

Found the seats I wanted in a matter of seconds! Very easy, step by step... so excited to receive my tickets and go to the event! Thank you

Date of experience: September 23, 2017
Michigan
1 review
0 helpful votes
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Easy
September 22, 2017

Easy to use and fast to get tickets. I would really recommend tickets. Expert to my family and friends.

Date of experience: September 22, 2017
Connecticut
1 review
0 helpful votes
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I've never done this before. Tickets. Expert made it totally easy. Though it might help if actual people answered the info line.

Date of experience: September 21, 2017
California
1 review
0 helpful votes
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Really? Really? Eighteen dollars plus eight more is necessary? How about... noooooo. You want a hundred characters of neo marxist drivel or an actual evaluation on why this type of strategy fuels awful?

Date of experience: September 21, 2017
Georgia
1 review
0 helpful votes
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Why charge a fee for electronic tickets, and not get them automatically. Most other sites you get your tickets right away and no charge for electronic tickets.

Date of experience: September 21, 2017
New York
2 reviews
0 helpful votes
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Ridiculous fees I can't believe it. $133 per ticket shouldn't have an incremental $45 per ticket in fees.

Date of experience: September 20, 2017
Illinois
1 review
0 helpful votes
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HORRIBLE
September 19, 2017

I have had to call customer service 6 times so far. I have no idea if the tickets I bought months ago will show up in time for my event. I have never experienced a worse service for buying tickets. It just shouldn't be this hard. The communication is awful. Do not use this service.

Date of experience: September 19, 2017
Nevada
1 review
0 helpful votes
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7 doller "delivery Fee"
September 19, 2017

Dont know why i have to pay a 7 dallar "delivery fee" for an email that is automatically generated. Doesnt make much sense. I could understand if i select deliver by mail.

Date of experience: September 18, 2017
Oregon
1 review
0 helpful votes
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Interesting experience
September 18, 2017

Worked really nicely at first. And then towards the end it became complicated and time consuming. Calling and trying to talk to the person helping me was a waste of time. They didn't listen to my problem and I'm concerned my tickets are being emailed to the incorrect email.

Date of experience: September 18, 2017

About the business

Industry Experts Finding Tickets for Sports, Concerts, Theater


tickets.expert
South Windsor, Connecticut, United States