Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Received a promo code to obtain a 15% rebate while completing the transaction and saw it only after. Check your emails before finalizing the transaction! The customer service was unhelpful and didn't want to give me the rebate afterwards.
Frustrating experience overall.
Enjoyed my Visit! This is uncalled for you ruining a a great experience with all this uncalled for work. I am not one who types at all NOW THIS? To bad you should make this a unnecessary step to take> Please do not make this necessary in the FUTURE for me. I am not a savoy computer GEAK! HELP?
Ticket purchase was made and I was very happy with the service, tjlhey were fast and very professional
Hefty service fee but user friendly app. Biting the bullet to meet friends that already had tickets. App made it easy to get a seat near to them
It was a wonderful experience! This is my first game! I'm going to really enjoy myself! I will buy all my cowboys ticket from this site
I didn't see where there was a $38 processing charge until I was ready to pay so I was not happy when the bill came up over $114 more. How could it cost that much to send me an email and then I have to print everything out? Wow.
Too many steps to complete the transaction. Why do I have to have at least 100 characters for this review. It's like a school projects. Will not use this method to purchase tickets again. I just want my tickets!
Never used this site before. Simple and easy. Quick return of knowledge of information I will use again unless service warrants otherwise.
I enjoyed ordering from this site. It was simple and easy. I didn't like the amount of fees that followed. $8 to send the tickets to my phone and a $24 processing fee is overly rediculous!
Thank you. I will be utilizing this service in the near future. Please send copy of tickets via email.per purchase
Easy to order but it doesn't disclose the seat assignment. On checkout, Surprise! The fees are 34% of the ticket price!
Simple ordering fast confirmation, However after my order was placed and paid for I get email with a coupon code to save 15% on the same event i just ordered tickets for... too late to save$ so that Im NOT happy about
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I have received a confirmation number for my tickets but not my actual tickets. Process is confusing and I am really hoping its not a scam. Fees are high but worth it if not a scam. Fingers crossed. If I get my tickets I will right another review.
I have been calling for few times but no one is picking up after waiting for 5-10 mins in the call. I did not receive my ticket till now, one day before the event start. I hope ticket will come after this review.
Very efficient and affordable service. Enjoyed using this service to obtain my tickets. I would reccommend this service to anyone who is trying to obtain tickets to any concert venue.
Easy to order the tickets but the Service Charge is way too expensive. That is all I have to say about getting the tickets from this website
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members