website thubmnail of Tickets.Expert

Tickets.ExpertReviews 1,393

3.3
How would you rate Tickets.Expert?
grey star
grey star
grey star
grey star
grey star

Tickets.Expert Reviews Summary

The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
14
Canada
1 review
1 helpful vote
Follow Roma A.
Unfollow Roma A.
Send Message
Share Review
Report Review

Its a very good site
October 16, 2017

Its a very good site. I got my order confirmation right away. I am already very excited to attend the concert. Looking forward to see my tickets. Highly recommended to everyone to buy from this site.

Date of experience: October 15, 2017
Colorado
1 review
0 helpful votes
Follow Mary R.
Unfollow Mary R.
Send Message
Share Review
Report Review

Good job
October 16, 2017

First time using this site for tickets. So easy to use and very fast processing. Will recommend to friends and family.

Date of experience: October 14, 2017
Texas
2 reviews
0 helpful votes
Follow Alberto G.
Unfollow Alberto G.
Send Message
Share Review
Report Review

Good service
October 16, 2017

First time using this service, so far so good. I'm from out of town trying to see my home team play in New York and this was one of the only sites that had seats so I went with it.

Date of experience: October 14, 2017
New Jersey
1 review
0 helpful votes
Follow Alex M.
Unfollow Alex M.
Send Message
Share Review
Report Review

Give me back my money, please. I have the promo code and I must of done it wrong but it didnt go through TESAVE1771M

Date of experience: October 14, 2017
Indiana
1 review
0 helpful votes
Follow velida r.
Unfollow velida r.
Send Message
Share Review
Report Review

Ripoff
October 14, 2017

Outrageous service and add-on fees! Guess I will stick to my little local theater productions. The Chicago production had better be worth more than twice the face value on the actual tickets!

Date of experience: October 14, 2017
Colorado
1 review
0 helpful votes
Follow Alexis P.
Unfollow Alexis P.
Send Message
Share Review
Report Review

Hair pulling
October 14, 2017

I got tickets bought from under me twice while they were in my cart. This is ridiculous, thats why you have a time limit when they are in your basket. If i press "purchase " i shouldnt get denined.

Date of experience: October 14, 2017
Canada
1 review
0 helpful votes
Follow scurrilous d.
Unfollow scurrilous d.
Send Message
Share Review
Report Review

Thievery
October 14, 2017

Service fees are outrageous. For those kind of fees the tickets should be hand delivered to the customers door!

Date of experience: October 14, 2017
Pennsylvania
1 review
0 helpful votes
Follow Jayme B.
Unfollow Jayme B.
Send Message
Share Review
Report Review

Terrific
October 14, 2017

Great experience. Too many requests to do reviews though. Not sure why you need to get rated 5 times for ticket purchasing. Site was good except for that.

Date of experience: October 14, 2017
Texas
1 review
0 helpful votes
Follow Andrew M.
Unfollow Andrew M.
Send Message
Share Review
Report Review

Pleasant
October 14, 2017

Was able to do what I needed to do in a timely manner, although next I would like to the companies resales price whole looking at the price or a simple suggestion is to include the resale fee in the ticket price. Instead of throwing the fee at the last second

Date of experience: October 14, 2017
Florida
1 review
1 helpful vote
Follow Kevin W.
Unfollow Kevin W.
Send Message
Share Review
Report Review

Wasn't aware of extra charges Wasn't aware of extra charges Wasn't aware of extra charges Wasn't aware of extra charges

Date of experience: October 13, 2017
Pennsylvania
1 review
0 helpful votes
Follow carlos j.
Unfollow carlos j.
Send Message
Share Review
Report Review

Very easy to use
October 13, 2017

Its easy to use but the service fee is very high, I would recommend this sight regardless of the high service fee on both ends.

Date of experience: October 13, 2017
Illinois
1 review
0 helpful votes
Follow michael m.
Unfollow michael m.
Send Message
Share Review
Report Review

Ok
October 13, 2017

I wished to get a refund on tickets I accidentally purchased. I purchased the same teams but wrong game. There should be a policy in this scenario so I don't have to relist the tickets myself.

Date of experience: October 13, 2017
New Jersey
1 review
0 helpful votes
Follow Alec D.
Unfollow Alec D.
Send Message
Share Review
Report Review

Very good
October 13, 2017

The process went well and I enjoyed shopping for ticket expert. I am excited to go to the Yankees game.

Date of experience: October 13, 2017
Virginia
1 review
0 helpful votes
Follow Henry L.
Unfollow Henry L.
Send Message
Share Review
Report Review

Ringo stAR TICKETS
October 13, 2017

Good ticket experience, but the back up experience for rebates went on for 20 some minutes. Difficult to listen to all that from my work location. Possibly someone could mail at info to be filled out rather than doing it on the phone.

Date of experience: October 13, 2017
Washington
1 review
0 helpful votes
Follow Rhonda l.
Unfollow Rhonda l.
Send Message
Share Review
Report Review

Great
October 13, 2017

Fast and easy, so excited to go, I usually don't order stuff on line, but this website made it easy

Date of experience: October 13, 2017
Pennsylvania
1 review
1 helpful vote
Follow Melissa S.
Unfollow Melissa S.
Send Message
Share Review
Report Review

It's expensive
October 13, 2017

I really wasn't expecting to pay $300 service fee when the tickets were already $345 a piece and I bought 3. Cheapest tickets I could find

Date of experience: October 13, 2017
New York
1 review
0 helpful votes
Follow Ev B.
Unfollow Ev B.
Send Message
Share Review
Report Review

High Service fee
October 13, 2017

So you think you got a great price for tickets ( because the seats are not that great)- you have the buy the allotted amount because you cant change # of tickets you really want to buy, on top of that they add an additional fee for each tickets- one that I dont even need! Now I hope I can sell the extra ticket... The concert better be worth it! LOL

Date of experience: October 13, 2017
Canada
1 review
0 helpful votes
Follow Alice R.
Unfollow Alice R.
Send Message
Share Review
Report Review

Service fees are killers
October 12, 2017

Tickets prices were ok, service fees for 4 - $97.92US and $7.95 to send to my phone, totally outrageous! I did like that I got to see where we will be sitting.

Date of experience: October 12, 2017
Canada
1 review
0 helpful votes
Follow Suzette H.
Unfollow Suzette H.
Send Message
Share Review
Report Review

Excellent
October 13, 2017

This site was extremely easy to use. I highly recommending using this site to purchase tickets. It gave us excellent options and highlihhtrd the tickets we wanted to purchase.

Date of experience: October 12, 2017
Canada
1 review
0 helpful votes
Follow Neel S.
Unfollow Neel S.
Send Message
Share Review
Report Review

Service fees are killer
October 12, 2017

Bought a pair of tickets not only do you get dinged service fees twice one for each ticket you also get dinged a delivery fee just to have them emailed to you.

Definitely overkill on the fees as it doesn't cost that much in order to maintain the infrastructure behind the ticket ordering system. Will not be using this again.

One bitten twice shy.

Date of experience: October 12, 2017

About the business

Industry Experts Finding Tickets for Sports, Concerts, Theater


tickets.expert
South Windsor, Connecticut, United States