The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Its a good way. The one thing I would say is that the service fee is a bit much and then instant delivery should be instant, not 20+ minutes.
Got these tickets just a tad cheaper than anywhere else. Thank you! The tickets also came earlier than expected :)
I ordered tickets the day of to see Jerry Seinfeld in Lafayette and I was charged twice. Please help me to fix this problem, because I only placed one order.
This was a good way for me to buy tickets! It was easy and made sense and I like being able to receive tickets electronically. So far it's been a good process but I will be more excited when I actually receive the tickets electronically!
If it's important to you to have this out of the way - this is not the way to go. It reminds me of the camp out to get tickets things in the old days - kinda stressful
Using this was very quick and easy, I got everything in the matter of minutes along with the confirmation number
I am very pleased with the quality of service in this site and would suggest this to other friends. I am not too happy though about the delivery of the tickets which is May 30. Isn't that too far away?
Great job guyz it was fast and simple thanks again for the first time i felt like a plan that i was wondering if i could Ask you question
We had decided to go and didn't want to turn back just because of the fees. I won't purchase again just because of the extra fees.
Seems very easy and the tickets seems good as a lot of other sites charges
More for tickets and service amounts. Still very expensive.
Looking for quick tickets, then check them out. I would say that the $25 service fee for each ticket, when it is done online in seconds seems pretty outrageous.
Purchasing the ticket was easy, but I was confused by the seating and the prices are insane! Especially the additional charges for the service is very high, I hope I get my tickets!
I was desperate to buy tickets for a particular event for my daughter. They didn't provide the seats right away, too many emails, and WAAAAAAYYYYYY more expensive. I feel like I have been ripped off, and having to write a review to get my tickets is ridiculous!
Easy in the beginning, getting complicated. Need to wait so long for my tickets (still waiting). How many days i have to wait for them?
Very good but I think that forcing me to write a review of more than 100 characters is unnecessary and ridiculous. I just want to get the tickets, and quite frankly I am only writing this long review to obtain my tickets which is what I am only interested in.
Aside from the massive service fee (20+ dollars PER ticket) the buying process is easy. The only thing I hated was the ticket printed out with the actual cost if I were to buy at the gate ($35) I paid $54.00 ea plus a 20 dollar service fee. Kinda crappy.
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