TicketNetwork Reviews Summary
TicketNetwork has a rating of 3.2 stars from 2,320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TicketNetwork most frequently mention great time, purchase tickets and last night. TicketNetwork ranks 6th among Tickets sites.
Worst experience ever. I bought a concert ticket for Jan, they rescheduled it for August that I couldn't go. I asked ticket network for cancellation and they told me we can't cancel it just give it to your friend or sell it in a website and they didn't give me the mobile ticket that I can even resell it.
Bad does not even begin to describe my experience. In March, I bought tickets to Chicago's Lollapoolza, which was taking place in August. I had a 10+ hour drive to the event, so I planned to leave the day before on August 2nd, and I was told they would arrive at my house in time for my event. Nope. The tickets did not come until August 2nd at 3 PM. Even if I did leave right then and there, I would've been late to the festival as it started at 11 AM. When I called to get my money back, they wouldn't give me a refund because "technically the tickets came before the event started". What a joke! Thank you for being completely unreasonable and irrational. And yes, I will be writing a bad review everyday until I get my money back!
Had no problems... love Steve Martin and Martin Short... so much fun... Steve Martin seems a little tired but still love him!
I would rate a 0 or negative if I could. I will never use this site again. I have informed the venue to never associate with your site again. I have warned all of my friends and family to never use your site again. I have never been more cheated or taken advantage of in my life. The tickets I spent $150 on were completely useless. The seats didnt even physically exist. I placed a phone order so there is no excuse for selling me tickets that were obviously a blatant rip off. I did not purchase them online, I talked to one of YOUR trusted representatives and they lied to my face about the credibility of these tickets and your company. I plan on pursuing this matter further than just this review, and if I am not issued a full refund I will be taking this to court. I was left stranded outside of my concert for 40 minutes on the phone with one of your helpless representatives (30 minutes of which was on hold), before I had to buy my tickets AGAIN at the box office! This is a class action law suit and I have spoken with an attorney about the validity of my concerns. I would suggest you administer the refund before this makes your company look any worse. This is the most unprofessional company I have ever had to associate with.
Hello Emily! We are so sorry for the confusion with your order. I have noticed that we have fully resolved your order concerns. Please feel free to reach back out to us if you have any additional questions!
My wife and I attended this venue for the first time. The VIP experience is the only way to go. The service was good but with as with all concerts, the drinks were way too pricey. The seating was roomy and very comfortable. If we ever return to this area, the VIP seating is well worth the money!
I got good sit. Everything was good. I will go back. The working was so nice. Chris Brown did a great job
Ordering tickets was easy, yet could not tell what seats on the row until after purchase. The tickets list the individual (producer?) On the tickets which was confusing. Called to ask who that was.
Great game, but we had to buy 10 tickets, only needed 9. Had to wait awhile to get bar code so I was sweating it because I didnt
We bought 2 tickets to a Boston Red Sox game. The view that was posted was NOT what we ended up with! There was a beam right in front of us so we couldnt see right field. We would have never bought these seats if we had known our view was going to be obstructed. Im very disappointed and am leary about trusting this site.
Hello Jen! I am sorry to hear that your view was not as you may have expected. The views shown on the site are an approximate view from within the section. While they do provide a great idea of what to expect, at times they could be a bit better. As for Fenway, sadly, they do have a few seats that they do not mark with having an obstruction in the view. This makes it hard for us to relay a possible viewing issue to our clients. With that said, if you could reach out to us directly at customerservice@ticketnetwork.com with any photos you may have taken at the game, we can see if we could look into providing any type of resolution for you on this matter.
I want to say thank you so so much CARRIE AND MJ! I bought tickets from ticketnetwork and the person that sold them never sent me the tickets so I called and asked what was happening and they helped resolve the issue. I never got the tickets from the person BUT Carrie and MJ got me tickets to see Harry Styles. I appreciate it very much. Thank you to you guys and your team for helping make my night spectacular! P. s I think that seller should no longer be allowed to sell on your site. I dont think Ill be the last one that happens to.
Everything was super fast and easy and not too expensive. The only thing is that if I would have went to the arenas website the same tickets where half the price that I paid. (The price was also printed on my tickets)
Love allthe song choices, the dancers were amazing. We need more choices like Charlie's. I look fwd to another concert soon.
Great artist and new stuff enjoyable but would have been amazing if added some older material. We would have like more interaction with audience.
Very poor take advantage of consumer who wants to enjoy the arts. Your charges are prohibitive. While I enjoyed the ballet when I learned that the price of my ticket through your agency I was disgusted with your agency.
Everything was very clean and organized. Prices were quite high for food and drink. The grass was perfectly cut and comfortable.
Was called a day before the event and told to check my email for the tickets and if need be I would be walked through the entire process to retrieve them. The day of concert I was called once again to make sure I had retrieved my tickets and if they could be of further assistance.
The best comedian I have ever seen
Great person and family I will treasure my photo Thank you for taking the time
Can it be suggested somehow that after the show begins that folks sit rather than stand the entire show Everyone pays for a seat, but never sit down?
One of the best concerts I have been to by far. Tim and Faith were so great together. The light effects were excellent!
Artist changed, I missed the artist I came for. Spent over an hour on phone with call center. I'll never order from this site again.
Hello Kelly. I am sorry to hear that the performer you were interested in seeing was missed! With festivals of this nature, each performer would normally be set to play on 1 day and the time are somewhat flexible based on how the event has been going or possible weather concerns. If you happened to miss the time slot for your artist, we are truly sorry. We do hope that you enjoyed the rest of the event with what looks to be about 15 great performers!
From the business
TicketNetwork.com is the signature retail website of TicketNetwork, Inc. Founded in 2002, this Connecticut-based ticket software company developed the pathways necessary to create our massive online marketplace.
Since launching in 2007, our website has helped connect thousands of live entertainment fans to the vast network of independent sellers that list tickets on the TicketNetwork® Online Exchange. These sellers—from fans with extra or unwanted tickets, to professional ticket brokers—offer more than 7.5 Million event tickets on our exchange every day.
Our purpose is simple: provide fans (like you!) with access to this huge selection of quality event tickets, even when they are sold out elsewhere.
We have a dedicated team of professionals working hard to make sure that you have the most up-to-date information about upcoming live events and real-time access to the largest ticket exchange on the web. Most importantly, we pride ourselves on providing personalized customer service, cutting edge security, and a 100% Money Back Guarantee, so you can shop safely.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review! Glad you enjoyed the show. :)