The service fees are outrageous. Ticket companies who charge exorbitant service fees, like Ticketfly and Tickemaster, should be treated the same as ticket scalpers. Hell, some scalpers charge less than these shysters. On top of that, they have messed up ticket orders for my wife and I more than once. Seriously, burn ticket scalp sites like these to the ground!
I went in to buy tickets for a music fest that were $295 each, ticket fly's website told me there was a problem with my payment info but when I went to make sure it was all correct and I called my card company to make sure it wasn't being declined it turned out to be all the correct information and my credit card company said the merchant hadn't even tried to send the purchase through. Don't buy tickets through ticketfly, they are failing.
Long story short, they charged me twice for the same purchase, one autho hold and one purchase. The purchase went thru and cannot get the autho hold off my acct. So I am out the money for now. Waiting 30 mins plus to get a hold of someone to help me and they cannot do it. Superv will not get on the phone and get it resolved. If you have a problem, go straight to the management team at *******350, ask for Steve Oliver, COO, or Tyler Hoffman, VP of Sales and you might get some results.
Show I had tickets to canceled last minute. Tried calling customer service and emailed them several times. Was sent an email notifying me that if I wanted a refund for the canceled show to contact them at a given number or respond to that email. I did both and was never able to get ahold of anyone. No agents at costumer service were ever available and they do not respond to email.
I am very unsatisfied with the service. I have been trying to contact the company on the phone for a day and they have not picked up! In addition, i ACCIDENTALLY bought a ticket and the website gave me no notification on the website that i bought it, so i bought another one. I later found out i was chargered twice! In addition, their costumer service are not answering my emails, and they disabled my account. I am beyond upset.
Today is Wed 9/16/15 and I received my wristband for Kaaboo, ordered early August. Now I can't activate the wristband! Called and they said they are CLOSED. WTF? Worst experience ever. Hatin Kaaboo people pretty much too.
I live in Canada. Purchased tickets on Jan 25,2018 through ticketfly for a future event. The day after purchasing these tickets (Jan 26) my credit card statement shows numerous Uber charges in San Francisco, CA. Ironically ticketfly operates out of San Francisco. No coincidence- my credit card information was stolen. This person charged nearly $300 in uber rides to my credit card before I noticed and had the card cancelled due to fraud. Impossible to reach anyone at ticketfly they dont answer the phone... NEVER USE THIS COMPANY! EVERRRRRRR
The Dreamville Festival was cancelled and they said that they would issue everyone's refunds! Ticketfly does not answer emails or calls, they told me that they would issue my refund in 7 days. THAT WAS 3 WEEKS AGO! I will NEVER purchase anything from them again! None of their customers support numbers are active nor emails.
I purchased 2 tickets that cost me over $650.00 from this site, thinking I was some really good seats, since I'm coming from out of state. When I received them, it was a general admission ticket that cost $21.00 each. Not only can you NEVER REACH THEIR CUSTOMER SERVICE, when I finally reached them by email they just said "All sales are final"! They don't screen any sellers for usurious charges, then just wash their hands of you when you have bought the ticket. This is in dispute with my credit card company. JUST WRONG!
Only put 5 stars so people would see my disappointment. This is the most horrible place to buy your tickets dont waste your time. I went to Echostage in DC for Getter on Halloween; my friend bought her ticket at the booth as a listed member on friends and family. The ticket shouldve been $40 but they charged my card for her ticket twice and refuse to refund my money unless I make the hour long trip back to echostage to get my $#*!ing money back. Its $40 like are you ducking serious I hate ticketfly and I dont recommend it ever. Theyre $#*!ing stupid and arent helpful in any way they need to fix something because theyre just making their company worse. No wonder ticket master has higher ratings
Bought tickets to see DJ Snake in Vegas. He cancelled, I left and guess what, no help from Ticket Fly. Won't even respond to emails. Don't buy from this company.
They do not answer the phone or respond to email request. Tried getting an answer through Facebook, still no response in any way. Its been over a week of trying to get in touch with someone.
After multiple attempts to change my password or get any guidance from their site that actually worked, I decided to delete my account. However, THERE IS NO WAY TO DELETE YOUR ACCOUNT! I had to call, wait on hold, choose a random menu option (because there is no "support" option), then argue with the person on the phone why I wanted to delete my account. Clearly, deleting accounts is not encouraged. The person on the phone kept trying to tell me that there was no reason to delete my account. Finally, I was put on hold for a while. She came back and said that my account was "deactivated". To check, I tried to sign in and a big warning came up that my account was frozen because I had violated the terms of service. Ridiculous! A total scam! A great way to grow their number of accounts, though.
Are you trying to be worse than Comcast? No response from multiple emails and waiting on hold forever and no one answers. I'll never buy tickets through them again.
No one answers the phone; it takes forever to get an email back and they're usually rude and short with you. Save yourself some misery and use ticketmaster
Dear Ticketfly,
I will never purchase music festival tickets off of your website ever again. 30+ minute phone calls to get in touch with customer service... Did not send proof of purchase or confirmation tracking number for 2 Day Air Shipping... Oh yeah... and to all DON'T PURCHASE 2 DAY AIR ITS A TOTAL SCAM. WONT COME IN 2 DAYS AND THE PEOPLE WHO WORK IN CUSTOMER SERVICE HAVE NO IDEA WHEN IT WILL SHIP... Had to call customer service 3 times and each time I received different answers. I was never given a tracking number and they cant refund you your 2 Day Air because they have a NO REFUND POLICY. (SCAM) I am not one to write these scathing reviews, but I am extremely disappointed with their quality of service. I hope no one experiences what I went through to get my tickets for an event.
Horrid experience. They have a no refund policy, but will cancel your order if they feel like it. Here I am the day of the event I planned on going to with no tickets. Thanks for nothing ticketfly
This website is a total scam. I once bought a ticket using their website which they gave me an INVALID ticket for, in addition to useless "service fees." Once I arrived at the venue, my ticket didn't work and I was forced to buy a new ticket. After calling ticketfly, their customer service told me "Well we don't do refunds because it looks like you selected the wrong city." The fact that this website would scam me and then blame me for their own error and not refund me back my money is completely disgusting. I would never recommend this website to anybody, I was ROBBED AND SCAMMED
Y'all see all the awful reviews about how terrible this company is and lack of customer service, so do the public a favor and REFUSE TO BUY FROM TICKETFLY! SHUT THEM DOWN! They Are scam artists that care nothing for customer service or support so boycott them. It's the only answer. THIS COMPANY IS THE WORST IVE EVER ENCOUNTERED AND CANT WAIT FOR THEM TO GO UNDER. The owner should be ashamed for screwing every one over.
THIS PLACE IS TERRIBLE... FILLED WITH SCAM ARTISTS... EVERYONE WHO WORKS AT TICKETFLY SUCKS. TICKETS GOT CHARGED TO MY CARD AND NO EXISTING ORDER ON PAGE; NO TICKETS EMAILED TO ME! I CALL CUSTOMER SERVICE AND STILL WAITING OVER AN HOUR... THIS IS THE WORST IT GETS... SOMEONE END THIS PLACE! $#*! TICKETFLY.
Overview
TicketFly has a rating of 1.3 stars from 199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TicketFly most frequently mention customer service, credit card and next day. TicketFly ranks 219th among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members