TicketFlyReviews 199

I went in to buy tickets for a music fest that were $295 each, ticket fly's website told me there was a problem with my payment info but when I went to make sure it was all correct and I called my card company to make sure it wasn't being declined it turned out to be all the correct information and my credit card company said the merchant hadn't even tried to send the purchase through. Don't buy tickets through ticketfly, they are failing.

I purchased 2 tickets that cost me over $650.00 from this site, thinking I was some really good seats, since I'm coming from out of state. When I received them, it was a general admission ticket that cost $21.00 each. Not only can you NEVER REACH THEIR CUSTOMER SERVICE, when I finally reached them by email they just said "All sales are final"! They don't screen any sellers for usurious charges, then just wash their hands of you when you have bought the ticket. This is in dispute with my credit card company. JUST WRONG!

Ordered tickets for tortuga music festival in Florida, their site says tickets should arrive no later than 7 days prior to the even. Called ticketfly to inquire about order. Was informed that it hasn't been processed for delivery yet and if the tickets dont come then i can pick them up in will call. Which will take more of my time. I also realized that ticketfly charged $10 for shipping, which may not even occur. Do not use ticketfly.

First time around I accidentally chose 2 parking passes, then realized what I did and went back a page in my browser. I then switched to two show tickets and no parking tickets. Upon checkout I was charged for the two parking passes. It was rather unfortunate. I'd go through a competitor the next time around given this experience. Now I have to call and explain the faults with the web checkout process with minimal chance of refunding the parking passes due to customer-squeezing terms of purchase agreement.

Go directly through a venue site or find another ticket seller to save you the chance at inconvenience.

I called *******849 the ticketfly service number to tell them they had overcharged my card. When I explained the situation very respectfully the representative talked to me like I was a $#*!ing idiot. Saying that their sight always works and never fails must have been user error. I still calmly explained that that was not possible as I had taken a picture of my confirmation END TOTAL BEFORE I CLICKED SUBMIT. "Michael" still continued to say its impossible and I must have messed up. And tried to just cut the conversation at that. Will neve use ticketfly again.

Certain people just don't have the capacity to be entrepreneurs and this reality is manifested by the hapless company, Ticketfly. If I could give zero stars, I would. Customer Support = Unskilled Apathetic. Their website is a cartoonish, minimally functional, Web 1.0 version of technology that belongs in 1996. For only $5k, they could hire a professional to think though the customer experience and for another $10k they could build a pro website that reflects that well thought out vision of how to optimally serve us customers. After twice calling for an elemental and common ticketing request (make the name on the ticket order different from the name of the purchaser, as the tix were a gift to my son), I left my number, at their request, for later call back. Ha! No call back. $#*! show.

Terrible customer service. Was told online to contact their customer service number to inquire about their wheelchair accessibility. When asking the question if they had accessible seating, and whether or not we needed to purchase the seating through telephone, they had no idea what we were talking about. They didn't know the answers, all they could say was "I think you just buy general admission, but you might have to contact the venue itself". Well why would they give me their number for these questions if they were clueless. Called on two separate occasions, and both times were clueless.

I used this company to buy tickets a couple time, I will never use this company again. I had bought tickets to Cash Cash and the venue had told me that the ticket was fake, I immediately contacted their customer service and they said that they could not refund me till they can contact the venue. It has been around 3-4 months and I had contacted them again where they said they could do nothing about it. Bought fake tickets from them and they can not give me a refund after getting denied at the venue, last time using ticket fly and will now only use Ticket Master for my concert tickets, thank you ticket fly for the worst experience possible from a ticket company