Thumbtack

Thumbtack allows felons on there sites. They also allow people that are not licensed to be on there site. They pick and choose who they want. If you are a homeowner DO NOT USE THEM. GO TO SOMEONE MORE IN LINE WITH YIUR NEEDS SUCH AS NETWORX. OR PORCH. Thumbtack is scum and the people who work there are the same

Thank goodness theres VIP CATERING... I USED THEM FOR MY SONS PART AND THEY DELIVERED. I WAS HAPPY WITH THE SERVICE, FOOD AND CONSIDERATION THAT WAS GIVEN TO ME AND THE FAMILY GATHERING. VIP WAS ALWAYS CONCERNED ABOUT OUR FEELINGS AND SATISFACTION WITH THERE SERVICE. THE FOOD WAS GREAT AND VERY TASTEFUL. THEY VIP WERE ON TIME AND TOOK CARE F US... I WOULD RECOMEND THEM TO ANY CATERING NEEDS. IM SURE WE WILL USE THEM AGAIN... THANKS VIP JOB WELL DONE!

Dom Manasi was highly recommended to me and after 5 lessons, I can say without hesitation, I am very lucky to be studying with such an extraordinary musician and guitar player. When Dom said he could teach me to read music in a few months I was not convinced, as anyone with dyslexia, such as myself, would be. 5 years of lessons, as a kid, gave me a life long appreciation for playing along with few illusions about my very limited musicianship. In Doms case his musicianship and creativity are so inspiring as to be contagious. I am seeing, after a short time, significant progress in my playing ability and understanding of concepts that for years I thought were far beyond me. So instead of being intimidated by Doms vast knowledge and talent I just feel grateful to have found a committed teacher who cares about imparting his knowledge, experience and enthusiasm to his students. That enthusiasm fuels my commitment and who knows what I will be able to accomplish over the next year, in which time I will post another review.

Leads are over priced, their customer service is patronizing and disrespectful. They will not work with you on anything and are intentionally misleading in how they handle leads and pricing.

I am the owner of a contracting company that has been with Thumbtack for ten years, and just recently noticed that license is being shown as not verified. Thumbtack has my license, I have shown them we appear immediately on DPOR as a licensed contractor, and I have uploaded my license twice for them. I was also told that the name on our Thumbtack account doesn't match the name on the license. This is pure laziness on Thumbtack's part. Had they bothered to actually look at the license they would have seen that my business's principal is shown on line one, which is immediately followed by my business's dba. The dba matches the name of our Thumbtack account. Furthermore, the email that was sent me stating this is from a donotreply email, so I have no way of emailing them back. When calling in it's Thumbtack policy that I cannot speak with the verification team.
I have to speak with a low level agent, who is "apparently" is also not allowed to speak with the verification team. They can only pass along messages. How can they possibly fine this efficient? At any rate, the license is still showing as not verified. I was told that the team that handles license verification should need no more than 1-2 business to verify the documentation I provided. It's now been five days! All the while potential clients are seeing my business as not a verified contractor, and I might be losing out on jobs. However, Thumbtack has no issue with me billing for leads. Thumbtack is a very poorly ran company!

I have to say this is the most disappointing correspondence from Thumbtack. Your service went from tolerable to incredibly expensive. As a freelancer to have to pay simply to have a discussion is quite defeating. If I have to pay $34 every time a potential client speaks with me, I will not survive. The same $34 I just referenced would have cost me $13 just a few months ago before you switched to this new billing system you have devised. There is a difference between charging for the value provided versus charging for mere correspondencewhich may or may not lead anywhere.

And in this case, for what I had reported having someone reach out three weeks after the original bid was made, to have taken money from my account caused an overdraft, so the $34 bid cost me $69, so thanks for costing me too much money to run my business.

I understand that your service is a valuable go-between in connecting me with potential clients and a better business and I value and appreciate that and I would gladly pay for the business I can land. But to have to pay such a premium to have time-wasters and tire kickers' is something that I refuse to do.

I do hope you will consider reverting to the previous model of paying a set amount for bids OR taking a commission when the job is hired.

I will use other services and exclude Thumbtack from my desired service providers.

Having contacted 3 contractors for a bathroom remodel and having little response what a bunch of bull crap Really! Bogus and worthless. Why bother waste of tme

Like all of the recent reviews, I also take issue with the high cost of leads. We are now paying for a LEAD, not a GIG, which is outrageous. Some are not even real. Also, they used to show preference to loyal users with the "Top Pro" program. I've been a top pro for 4 years now. Basically, if we kept 5 star ratings and continued to be responsive we would be put on the top of the list customers saw. Now newbie providers that only have a few reviews, (not with a top pro status), are now higher ranked than I am. When I reached out to find out why I was no longer at the top I was told the list is now sorted by the 'QUALITY of the provider." HOW INSULTING! It isn't even true. They are giving a higher ranking to the people giving them more money. Speaking of ratings, someone who didn't even hire me marked me as a 2 star. When I reached out to thumbtack and told them I have a perfect 5 star rating, please take her review down I was told NO. Thumbtack has lost sense of all business ethics. As this was my main source to reach clients, I'm now forced to find other means to connect with clients.

How does a company ( Thumbtack) allow a potential customer you never met or entered into an agreement with mark you as hired because once you respond to the potential customers request they can mark you as hired and that's what happened to me. I reached out to a potential customer, never met them in person to look at the job, never even as much received a picture of the work to performed and when I did not respond to a message over the weekend while spending time with family this person who marked me as hired wrote a 1 star review due to me not responding over the weekend. I never met this person or entered into an agreement with this person so why does thumbtack allow potential customers to mark you as hired until you sign a contract. Does not make a damn bit of sense to me. But I guess it makes sense to thumbtack and the scumbag who left the review. You ( Thumbtack) told me you couldn't remove the review the lady left even knowing I never met or had a signed contract stating what would be performed and for how much. You told me she is entitled to her opinion and so am I! I'm sure your little show will go on and you'll continue to allow scumbags like the one who reviewed me when we never met to leave reviews without even meeting or performing work for them. This person was probably a competitor and you all are to stupid to see that! Spend your money else where, it's typically people who already reached out to local companies that they couldn't afford so they're looking for a low ball offer or they will issue bad checks or not pay you at all, that's the crowd thumbtack attracts. Run!