Jenna C.

Like all of the recent reviews, I also take issue with the high cost of leads. We are now paying for a LEAD, not a GIG, which is outrageous. Some are not even real. Also, they used to show preference to loyal users with the "Top Pro" program. I've been a top pro for 4 years now. Basically, if we kept 5 star ratings and continued to be responsive we would be put on the top of the list customers saw. Now newbie providers that only have a few reviews, (not with a top pro status), are now higher ranked than I am. When I reached out to find out why I was no longer at the top I was told the list is now sorted by the 'QUALITY of the provider." HOW INSULTING! It isn't even true. They are giving a higher ranking to the people giving them more money. Speaking of ratings, someone who didn't even hire me marked me as a 2 star. When I reached out to thumbtack and told them I have a perfect 5 star rating, please take her review down I was told NO. Thumbtack has lost sense of all business ethics. As this was my main source to reach clients, I'm now forced to find other means to connect with clients.