Thumbtack

I signed up for thumbtack to promote my business and reach more customers. That was a mistake. Thumbtack charged me inconsistent fees for the job contacts, including leads that contained false information from the customer. Thumbtack posts no customer service contact information on their app, you have to google them to find a support phone number. Any business that doesn't provide support numbers to its clients is clearly not user friendly. I was told that the service fees are based on how much work thumbtack thinks that I'm going to do on the job, and are not based on my job cost estimate. Thumbtack charged me a fee of $9 on a $600 quote, and $15 on a $200 quote.
Thumbtack charges you once a customer contacts you, whether you take the job or not. This is just a bad service overall, definitely not worth the arbitrary fees that thumbtack charges you.
If there was a set fee schedule, a user friendly contact method between pro and customer, a better payment method, and an easy way to actually contact thumbtack customer service, it could be a decent company.
Unfortunately, thumbtack seems more interested in taking a cut of our profits than actually making their system better.
I deactivated my account and will stick with the advertisers that have been bringing me continued business at reasonable rates

I used their services before and hired 3 times from their site.
Plumbing service was ok but the other ones are not so good.
I filed complaints but did not receive any feedback that are helpful

I will tell everyone that I know to stop using Thumbtack. They rip off all hardworking Pros. They also steal money from customers. First they lure Pros to get in, new pros would get multiple gold leads for small jobs, they will probably just send that individual leads to single provider so there is no competition. As time past by, they would offer Pros to upgrade their weekly budget, claiming to offer some free leads but nothing ever happen! So the Pros would end up making multiple balance top ups, Thumbtacks will then send Pros a whole bunch of garbage leads to eat ip the balance that the Pro top up. All leads a non disputable, all Pros get ripped off.
For customers, Thumbtacks lure them to sign up some type of membership by offering them money back guarantee up to $10,000, when something happen to customers, for example, dishonest Pro/contractors damage customer property, the Pros left unresolved, Thumbtacks is supposed to cover all the repair costs based on the membership, just like insurance premium. However, I'm no circumstances that the customers can reach Thumbtack to file a claim, nor get in touch with customers by just a whole bunch of bot chats.
Thumbtack is fraudulent company, they take advantage of the home improvement market for both Pros and customers poor business connection, they are stealing money from Pro and customers. The government should intervene their fraudulent activities. Their CEO should be placed in federal prison.

Hi all,

My husband and I used this website to accumulate some more customers for our Construction business. We had some disappointments with the constructors that we used, therefore, some customers had to wait longer than they should. Thumbtack, without contacting us or warning us, decided to give them refund that they supposedly deserve, and without saying anything or asking us- what happened - just took the money out of the account that we used to pay for credits on the website. BE CAUTIOS AND DO NOT USE THIS WEBSITE. THEY WILL SCREW YOU OVER WITHOUT ANY WARNING OR A CHANCE FOR US TO FIX IT.

I have been with thumbtack.com for 7 years or so as a pro. At first it was good but over the last 4 years it has turned into a money pit and a hassle. The customer service for pros is horrible, theh lie they cheat the pros and I will be leaving thumbtack all together. I SPEND ENTIRELY TOO MUCH MONEY WITH THEM TO BE TREATED THE WAY THEY TREAT ME. THE PRO PRICING HAS TRIPLED.IN 4 YEARS AND NEVER A WARNING. TOTAL CROOKS NOW IN MY OPINION.

I believe this business is a ripoff. We are a cover band and have been playing for years with good response from other booking sites. I get about 10 times as many request for bids from Thumbtack than all the others put together. The problem is I have yet to get one reply on a bid, request for more information or a contract. In that you have to pay a fee up front to get leads and they deduct different amounts depending on the lead, just does not ring well with us. Yesterday, a Tuesday, I got 8, yes 8, leads for a wedding band in the same day. I passed on all as my experience in the pass is it is a waste of time and money. We are a seasoned group that get many gigs playing and always looking for ways to get more. Which got us to try Thumbtack. Most leads we get have questionable information about them and errors. We have received many with the same information or errors in the request. Just can't believe so many different people make the same errors or ask the same questions. Besides with other sites we use, about half request more information or respond one way or the other. Not going so far to say this is a scam but do believe they send out false leads just to get you to use up your funds and have to deposit more.

I hired two different furniture assemblers and both times they lied that they were coming out to assemble some furniture for me and then someone else showed up who had no experience assembling furniture. The person who lies and says they are coming out thinks he can make more money if he pays someone else $7 an hour under the table and does not do the work himself. So they hire people who have no idea how to assemble furniture. The guy who showed up wasted 5 hours of my time, could not assemble the furniture, destroyed my new metal bed and then it was hard to get him out of my house. I had to have the original guy come out in the evening and assemble the furniture. He had been drinking and had to bring his young son with him, could not afford a babysitter and his son was commenting about how often his father gets drunk. In the other case the one guy showed up with another guy, told me the other guy will assemble the furniture and that he is the boss and runs many businesses. The guy he left with me had no background in assembling furniture. What they find out is the people they send out to replace them end up costing them more money than if they simply did the job themselves. And, you have no idea who is actually going to show up.

I'm new to AZ and AARP couldn't do an out of state income tax return, so I googled the top 10 tax preparers and THUMBTACK came up. I selected one of two in this area and was completed thrilled with David's experience, honest demeanor, knowledge and ability to offer me options regarding my return. The price was so reasonable ($100 less than the other 'corporate office') and I will return to him for as long as I live in the Oro Valley. His office is in a building next to the Fire Station.

P

We initially thought Thumbtack would help our online business. But we learned that months previous to our signing up, they sent a memo to all massage therapists that they would no longer support massage therapists. So we had to do a chargeback on our credit card against them, and thought that was it. But no! Thumbtack refuses to stop sending us leads which give false hope to their customers that we will answer. We can't even log in to get them to listen to us. We already had them try to charge us again. But we had canceled the credit card number when we did the chargeback. We make calls and send emails and they ignore us. So, we just delete all leads. There is no way to contact the customer. We don't have a log in unless we want to pay Thumbtack again. Thumbtack made a deal with Soothe (which is just a platform that never even meets their own massage therapists), and doesn't answer the phone themselves. So, now there are two companies you cannot reach. Thumbtack and Soothe. Both deserve a negative 1. A one star is more than either deserves.

Do not get involved with Thumbtack. Don't request services because they treat their vendors so badly and ineffectually. Worthless.

Miost bogus crap ever sell multiple leads from $50 to $150 and NEVER verify they are even legit. Then refuse to refund you when "lead" never answers back. Thieves just thieves