As a Thumbtack Pro for over a year, we understood the quote prices. Small DJ gigs (1-3 hours; small crowd) = small quote prices. Now they've tripled and quadrupled quote prices. So the same job that was $10 to quote a few months ago is now $40+. They finally furnished a way for us Pros to see the cost before the quote. However, seeing the robber's face before he robs you doesn't negate the fact: YOU GOT ROBBED!
As a follow up on my review of interstate electric I was contacted by sitejabber (?) To discuss my horrible experience. After calling their number and being left on hold for 45 minutes both times I left a mesaage as well as replied to tbe e mail they sent me. No follow through by any customer rep. Thumbtack is as bad as the people they advertise on their site. I will never use tbumbtack or anyone they recommend.
Courtney Masonry of Lancaster built me a brick chimney and hearth to my specifications.It turned out beautiful! Mr. Courtney gave a free detailed estimate and was a true proessional in every sense of the word. I would recommend him to any and all.
I had work with thumbtack as a service provider and I am very upset and dissatisfied because I got charged for leads that were out of my coaching area, I didn't even contact the client and got charged for it. I asked thumbtack for the refund on this leads that were charged to me incorrectly and thumbtack didn't want to refund me after years working as a service provider on the site. Watch out professionals, it's a ripped of.
We needed the entire exterior of our house painted. Travis came out immediately to give us a quote. He was very knowledgeable, and professional and gave us a very thorough scope of work, which was completed exactly as he said it would be. Brad and Brandon did the painting in a 2 day period. They were fantastic, professional, hard working young men. Their work was amazing and our house looks BEAUTIFUL! We couldn't be happier. We highly recommend Premier Painting, and will definitely use them in the future.
Ron and Cinde
My contractor, Zackory Butts of Home Improvement Pros, has exceeded all expectations. I have used Zack for several projects - carpentry; masonry; landscape; to name a few. I will continue to call on Zack. Rates are fair; timely work; polite; and you can count on Zack to do exactly what he tells you he will do. Zack's contact number is *******789.
Respectfully,
Sarah Bryan
Frankfort, KY
They said that if you get leads and the customer get another cleaner they give you a refund no they don't give you a refund they just take money from you and they said that the average of a lead is between 1 to $20 no is not some leads are 45 dollars it doesn't make sense they have bad customer service
I was a provider, who have to pay for each lead, and I found that most leads were quite obviously fake so Thumbtack could get providers to pay more money for fake leads. A complete scam. Stay away, provider or customer. SCAM.
Not a fair site at all. I have tried to leave a feedback for excellent work done by one of contractors listed on their app just to find out that this app not even showing best contractors but only those who pay massive amounts of money for their useless services.
It should be fair and customer oriented to help customers choose best and not to allow greedy thumbtack managers force bad contractors on you.
Since private interests get on nthe way I do not recomend this app to anyone, neither customers nor contractors. Its not fair at all.
It sounds like there may be a misunderstanding of the platform, and how pros show up in Search Results. You can learn about how pros rank and improve their ranking by reviewing these pro resources in our Help Center: https://help.thumbtack.com/article/my-rank-in-search-results. Ways that pros can improve their ranking include responding to their customers quicker, receiving more reviews, adding pricing, and improving their profile. If you're still wanting to review the pro you hired, these instructions should help: https://help.thumbtack.com/article/review-a-pro.
I hired a private investigator via Thumbtack. He charged me $1875 and did not do the work. Thumbtack refused to refund the money, despite the fact that the man even emailed that he was not going to complete the work. I am lucky my credit card company helped me. Do NOT do business with Thumbtack.
I found Jeff on Thumbtack and could not be happier with the result.
He told me that I would not have to take a day off of work and that he would come on the weekend.
He tiled a shower area and around a tub with great results.
I will be calling him back to do my Back splashes in two of my bathrooms.
They didn't believe my real name was my real name and denied my request. I hired the performer I was looking for through Gigmasters.com and had also found a great selection on Gigsalad.com. I don't understand why this website even exists. It's definitely useful at all.
My review and personal opinion of Thumbtack is that it is in fact a fraudulant website. Maybe for some this works, maybe, but all i do is pay for leads but not one lead in 3 years has responded back to me for they,'re own request. I think thumbtack.com hires people to make up request to take customers money. It reminds me of getting a "local" cold calls but the caller is outta state. They buy the phone numbers to seem like they're local to get me to answer, anyway, same thing. Thumktack is fraudulant. I get "local" request for work however no response from these so called request.
I waited a whole month, never got a phone call or text. I text, no response, i call no response... dats later i get a text... basically saying she will get back with me. Oh did i mention im still waiting. I called 4 months in advance, now party is 6 weeks away and im doing most of it now by myself. If u can't fill someone's commitment. Just say so!
Wow was Tyler ever a godsend, got his company Temecula Drain Surgeon off of Thumbtack. Needed him to clear out a couple of outside drains before the recent big rains. He gave me a very fair fixed price and even though the job ended up being a lot more labor intensive then I thought and took more then one visit, he just kept coming back till he got it right. Once he was here from 4:30pm until almost midnight the night before our 1st big rain and even there was more to do, he got me through that one. He was courteous, professional and above all he knew what he was doing with over 20 years experience and he had the right equipment to do it with and a get it done whatever it takes, attitude. Even though by the time he was finished, he did not ever even bring up addl. Charges and I was more then happy to pay him more and probably not enough. Anything you need for plumbing, give Tyler a call, you won't regret it and I can't give him a higher recommendation!
So here is how it works. You put on your bio and what service you offer. People in the local area can put in what services they need. Then it links you up. If they message you, it charges you. From this, I have had a big potential scam (good thing I didn't buy into it), 4 people asking for services that I do not offer nor did I list, 1 person from almost a different state wanting a massage (thats what I offer) and another person just messaged me to say I had a nice bio. I could go on but you get the hint. This would be a cool idea if it worked. I wonder how ethical the company is. If you think about it, the company gets paid if people message you. Hmmm are the employees setting up fake profiles and messaging vendors? I don't know. But it wouldn't surprise me. Hope this helps.
From Mike to his installation team, Radon Mitigation Services by GMD Construction, Inc out of Lisbon, MD are the best in the business. They are passionate, diligent, professional, and true subject matter experts around the dangers of Radon Gas. I strongly recommend this team... and please have your home tested for Radon Gas... 21,000 people die a year from Radon Gas... shocking.
Jose was the first to call & followed up to arrange a time to check out our problem. He was on time, explained the problem & fixed it quickly. It was all done in 30 minutes at a reasonable charge. We took his number & will recommend him to our friends & neighbors. Coppell Family
I contacted Anthony's A+ services in North Jersey through thumbtack and was very happy with the repairs he did in my house. The work was very strenuous but he was able to pull through and get the all the work done. Overall I thought he was a good painter he did a nice job. I would call him again if I had to,
This company will let people who are not your customer slander your company! This company is a joke i was there customer for 4 years and they do not want to help your company in anyway they just take your money and run! Beware stay away!
Overview
Thumbtack has a rating of 1.6 stars from 1,570 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 101st among Local Reviews sites.
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- San Francisco, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for letting us know about your experience. We're sorry to hear this, it sounds like we might need to look further into your settings and preferences, as well as your previous refund requests for the leads you mentioned. Please reach out to our team through social media (Facebook, Instagram, Twitter, etc.) so that we can locate your account and better assist you. We hope to hear from you soon.