Thumbtack

I've invested in leads but the sad part is that a customer can receive up to 5 pro quotes and at the end if they just decide to communicate you that they are not interested this alone will cost you the amount Thumbtack charged for the lead. They ask for up to 18 dollars for a wedding lead and you can be out of that money by the client just saying no thanks. Most times you do not get a word and just lose your money. I'm fed up and will disconnect my account for ever.

I have used Thumbtack for my company for four years. Thumbtack was a great source of clients for us for the first three years. We have gained some long term clients who we still work with today through Thumbtack. However, when they changed their business model, that is when it went downhill. I was fine with paying $3.33 to $5 per bid at a capped amount of bids being 5 people. Now, there are 15 or more bids, no charge to bid, but you get charged random fees for somebody responding (not necessarily even interested in your services). I've been charged $20 and up to $26 before for a question sent to me that I answered and never received a response for. I do believe they are putting in fake bids. I am not the only professional with a complaint. There are literally hundreds of professionals on different sites fed up with Thumbtack's sudden greed and scammy tactics. I am truly disappointed since they were once a good company.

I worked with Thumbtack for 4 years and was hired more than 400 times with a 4.9 rating out of 5 on 200+ reviews so I know this company very well. One of their poor practices has always been making dramatic changes to their systems without any advanced notice to their network of professionals. Their recent system modification that they call Instant Match allows 10-20 responses to each opportunity is simply a money grab. To make matters worse, they cannot solve even the most simple issue with their system performance. I went from receiving 50-90 opportunities for resume writing to 0 in one week. They claim to care but I find their explanations about this catastrophic drop in business absolutely worthless.

For resume and career coaches out there I would suggest you look at LinkedIn Profinder which limits responses to 5 professionals and provides support that Thumbtack used to in the early years.

Was a top pro for over 6 years. Hundreds of jobs and Thousands of dollars in profit. So I looked the other way when we saw all the fake leads (probably Botted by Thumbtack) Then they went from 5 pros to 15, Doubled the Price and almost No phone numbers. It has become clear they are now for sure a scam site. I know when It's time to get out. I warn everyone find another lead source. Hopefully someone will investigate these rip off scammers. What a joke

My research firm was fraudulently induced to provide highly proprietary information with the oral understanding of the fee my firm would be paid. They then used that information generating over $100,000 in profits for itself. They told me they had no intention of paying the agreed upon fee or any fee at all.

Be particularly leery of their deputy general counsel Matthew Fairty, who, based on the above described experience, I have concluded is a bona fide devious cheat and liar.

We were looking at getting new hardwood floors and tried to use thumbtack to get quotes. The first contractor showed up, looked around and left stating he will send the quote. Never heard back from him.

The second one was more communicative, promised us the sun and moon and kept pushing us to sign the contract. We got suspicious and contacted the BBB. Turns out that he has had many businesses with different names before.He will get the advance from the customer and then vanish. His previous BBB rating was "F". I wonder how thumbtack that background checks all contractors missed on that.

Needless to say we went with a contractor who we knew even though he was a bit more expensive.

Consumers beware and do your homework before hiring someone off this site because thumbtack obviously doesn't.

Once they figure out you are a woman especially single/not married/divorced/widowed they will charge you MORE. They think women have no idea real cost of service or they add on after the fact higher than their hourly rate. Got estimate for $1400 when handyman said they charge $40 hour and I know the job would take no more than 10 hours from start to finish with all materials provided by myself (have had same installed elsewhere 4x). Seriously. So 35 hours billed to do a 8-10 hour job? BEWARE! Best to use a man's name in profile. Do NOT use woman's name in profile or communication. SERIOUSLY! Yep, we still live in a world that this is a huge problem. Hello - it is October 2021.

If you're going to create fake leads.
Dont use the area from which the pro resides idiots:)
Your business has been built on the backs of what is " truly" the heartbeat of the country. You've unveiled over 6yrs. Remember you were the one who reached out to pros for information. The very information used to exploit us. I realized your legitimacy would run its course soon. Thus it has. Yeah exclude pros who's been around a couple of years but your ad space per area is only as good as the pros you retain. Sure you'll manage to attract the wide eyed new guy itching to make it. But hey, resilience is key. I started with one set of dishes and pans. As of today my first Venue is complete and my second unit is complete by April.
So... kick rocks ;)

I signed up on Friday set a budget kept getting emails over my budget the phone number on the website doesn't work. Such a rip off emailed client services they said they can't help me! Cancelled my account still kept getting emails and charged, shame on this company taking advantages of their customer and no accountability!

I hired Harris Grounds Management from Thumbtack. Ryan Frawley is so full of BS. He has not finished the deck job, taken down all the fence around my pool and left the job. He was "overwhelmed", had a tree fall on his truck, broke two ribs, has mononucleosis, had a crew quit on him, and on on - He does not answer phone calls, responds with a text of excuses. I am suing him in court. We have been forced to put up snow fence around our pool for safety until another fencing company can fit us into their schedule. We have been unable to entertain or use our backyard because of this company's ineptitude! Thumbtack needs to remove this company don't sent anymore unsuspecting people to him.

As a pro, this is the absolute worst lead company on the market! It hasn't happened yet but I'm sure this is borderline illegal! And sooner or later someone is going to make a class action lawsuit against this company and as a pro I'm glad that I will be a part of it! They're taking money out of my account for several months now they cannot explain to me why the money being taken out, I feel like most of the customers they have on their website or fake or generated by some tags to steal money from their Pros! As a licensed contractor I would like to say from me and the rest of the license contractors on Thumbtack website f**k you Thumbtack!

Thumbtack is a joke. Founded and managed by a bunch of inexperienced, clueless 27 year olds who genuinely think they are doing good in the world. Phony leads, inconsistent customer service responses, no business experience and somehow they were able to obtain VC funding. Because of their complete lack of experience, they have no idea how most businesses are run. No clue about the differences between labor and professional services, real budget requirements, professional licensing, etc. As far as the 'positive' reviews, they have nothing to do with TT. TT has nothing to do with the success of any provider. They are only a clearinghouse. You have just as much of a chance to find quality service providers by asking friends, colleagues, church members, etc. TT profits under false pretenses. They take their fee upfront, regardless of whether business is transacted or not... Isn't that pretty much what a pimp does?

As a Top Pro for the last three years, I had many good clients with Thumbtack. Now TT has a quoting system that does not allow you to see what they are charging for the contact. I was billed $18 for a $150 dollar job! God forbid if someone ask a question like "What's next?"... boom! You get billed. I have had so many dead end leads and I have paid a ton of money for people who were fraudulent, just shopping or flakes. The words "I am being scammed" kept popping into my head as I responded to some of these queries. Many would ask one question and I would never hear from them again. But I got billed anyway by TT. Whatever Thumbtack was, they are no longer. Their reputation has gone down the toilet with this new "algorithm" that supposedly calculates prices. It is no longer a good deal for the pros and the TT management is not fixing it anytime soon. Quoter BEWARE!

So you set up your account and wait for leads to come your way, well each lead cost anywhere from $30 - $75 dollars! Just a lead not an actual set confirmed money making opportunity! You pay that price for a potential customer just to ask you a question! Of course, the scam is to send lead to 5 plus pros so Thumbtack can make as much money off the small man's back! I was doing Housecleaning, which is not very lucrative in the first place, maybe $100 - $150 per job give or take. So, if I have to pay $30 for a lead where am I making money! It reminds me of when payday loans hit and the government had to come in and shut them down...I'll be glad about some elected official shuts this pyramid scheme down!