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Thumbtack

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Texas
1 review
1 helpful vote
Follow Ted H.
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Andre Coursey and his crew recently built a new fence and three gates for our home. We can't say enough great things about the quality of his work and his utmost professionalism in our interactions with him. We highly recommend Ascot Fence Company and Andre! We are definitely spreading the word! Thank you, Andre!

Date of experience: July 1, 2015
Washington
3 reviews
6 helpful votes
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Zero stars
February 12, 2024

Thumb tack constantly charge me and three other people for one lead. The first contractor may accept job, the other two contractors are charged for doing the job as well. I added card to account so i could receive payment i thought they would subtract for the amount customer would pay me to do job. Instead thumbtack subtracts the money from three people upfront it don't matter who get the job. Added a card to receive payment they started hitting my card rapidly for leads. I stayed on for one week before it began to seem more like i was being scammed. Noon was answering than they would send you to look at job that you don't get paid for although you clearly added to your account that there will be a charge for estimate. You will end up $200 short before you can blink your eyes

Date of experience: February 12, 2024
New York
1 review
1 helpful vote
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Completely satisfied
December 15, 2018

Called Adam from Gasteratos Construction. Came in and completed the job in a timely manner. This was the first time I used Adam and I highly recommend him. This past year had a horrible experience with a certain contractor and I was afraid, but thank God Adam was a professional and experienced in the work he did in my home. My son used him a few days ago and recommended Adam to me. Very thankful and will definitely call him again. After he completed the job, he cleaned up after himself which that was great. I didn't have to lift a finger!

Date of experience: December 14, 2018
Massachusetts
1 review
0 helpful votes
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Such a scam
May 9, 2019

Thumtack will take your money for fake leads and customer service will never give your money back, disgusting way of doing business. And now they overcharging for leads like homeadvisor but they send it to 15 different contractors!?!?! They will keep bugging you with leads out of the state or 5 hours away from your location its $#*!ty leads also Make no sense who will travel to another state to paint a small bathroom its bulli$#*!.
Save your money and time and stay away.

Date of experience: May 9, 2019
New Jersey
1 review
0 helpful votes
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They have been takin money out of my account and i didnt know. They say they will look into it and never call me back and the wait on hold is a hour. I will file smalls claims court for my 800.00 they took

Date of experience: January 9, 2023
California
1 review
1 helpful vote
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David Gomez was a very good "handyman". He showed up on time and completed our jobs. He built steps, repaired drywall, fixed doors that were sticking and was reliable. Would recommend him and I would use him again.

Date of experience: December 9, 2014
Illinois
1 review
7 helpful votes
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I don't believe any of the leads are legitimate. I believe any of the leads are for real. You really don't know. Any Joe Schmo can be behind a computer saying that they need your services and it could be all fake people. Yet all of these jobs just keep popping up, while they continue to take my money and no one is reaching out. It is a complete total and utter scam! I don't recommend anyone to use the site!

Date of experience: May 24, 2017
Tennessee
1 review
0 helpful votes
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At The Top roofing
April 28, 2016

I contacted At The top Roofing, For a roof repair and he came gave me a quote. And we had him come to do the repair. He was here at the time he said and did the work was neat and inspected the whole roof.We found out the reason for the leak. The whole roof never stuck down. He was in and out of here in 30 min. For the repair. We had him come back and replace the whole roof and he gave use a price and a time table. He was here when he said he would and it took the 8 hours he said it would take, and he was neat with the job and the clean up. I think he did a great job it is the first time in my 58 years that I have hired someone and they did what they said they would do. At the price they quoted and I would hire he again for anything that he is able to do for me. Thanks At The Top Roofing for a great Job. Will Be in touch for my next project.

Date of experience: April 27, 2016
North Carolina
1 review
0 helpful votes
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Ace Tree Service
May 21, 2016

This crew did a great job. Due to the rain and other factors, they worked through it all and finished the job. Did a good job of cleanup. One needs to be flexible due to the distance they are traveling to get to the Charlotte and surrounding areas.

Date of experience: May 21, 2016
Connecticut
1 review
0 helpful votes
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Mike Ferla LLC does all the repairs for my homes on the market. He does plumbing, painting, carpentry. Always on time and shows up and completes all jobs in a short period of time. I completely trust him. He repairs, corrects and improves most if not all of the problems or issues I have with a home. -Mary A. CT

Date of experience: June 6, 2016
California
1 review
5 helpful votes
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Cindy Fritz made a commitment to come back & clean my apt.@ the end of July so I could recover my deposit & I've called her twice in the last 72 hrs.to confirm our appt.& she has not responded. I have a backup though, so I will be covered for my move-out. You should have called me to say you couldn't make it. That would be the right thing to do Cindy Fritz. You blew it!

Date of experience: July 22, 2014
Texas
1 review
5 helpful votes
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They changed how they notify you for leads.
They automatically take money now even if you don't want it.
They do not call you when you send emais, text requesting to dispute charges.
I canceled my account right a way. Horrible, terrible, I loath this company..

Date of experience: July 2, 2020
New York
1 review
2 helpful votes
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I have been using thumbtack for about a year now. It's a waste of money. The pros pay for everything and clients don't. Clients don't hire or intend to hire and the pro has to pay for that. It's not fair and should charge clients to post their listing and charge pros only if hired.

Date of experience: February 19, 2020
Florida
1 review
2 helpful votes
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They are the baddest agency I ever seen,they stole money from business owners,I don't have any customers and they take my money. When they give a number to contact a customer, it was a wrong number, and they give me a customer off my work area, they took $162 from me, I ask for a refund and don't want to deal with them, they don't want to give me the refund, and they talk about their policy. They made the mistake and they want me to paid for it. The customer they give me they not even real. Every time I call customer service they say they can't do anything for me, don't deal with them.Run far away from them

Date of experience: November 22, 2022
Thumbtack-Support -. Thumbtack Rep
over a year old

Hi Judith, it's disappointing to hear that this was your experience with our team. It sounds like there may be some misunderstandings surrounding paying for leads, preferences, and refund requests. We'd like to help improve your experience if we can, and share the methods of getting in touch with our support team, and resources available to you. You can get in touch with us by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. You can also reach us by emailing support@thumbtack.com, or by sending us a private message via social media (Instagram, Facebook, Twitter). We encourage you to review the various pro resources we have in our help center: https://help.thumbtack.com/.

North Carolina
1 review
3 helpful votes
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All other lead sites give you the customer information and connects you when you you pay for the information. This service just allows the contractor to send a message to the customer and if the customer views it they charge for it. The contractor never gets a single chance unless the customer emails them or calls them and you know how that works. So it is a complete waste of time and money.

Date of experience: August 2, 2017
California
1 review
0 helpful votes
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I had A small room that needed vinyl flooring. The room was prepped and ready to go. Presto FLOORING's Joe Murillo responded quickly with a detailed quote and was able to do my job within a day. He came prepared with all the equipment that he needed. The job was done in four and a half hours including a quick trip to Home Depot.

Joe is a pro and knows his job well. I think my job was a piece of cake compared to the many intricate flooring jobs he is capable of.

I would definitely recommend him!

Date of experience: July 21, 2020
Virginia
1 review
0 helpful votes
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After spending thousands of dollars as a pro for leads on thumbtack 6 months having a 5star rating as a contractor I received 1 bad review from a customer who was upset about the price I have quoted them over the phone meaning I was onsite with tenants and not the homeowner then I received an email from thumbtack saying my account was deactivated and would not be reactivated.So I thought it was a mistake I reached out to them and was told that they could not disclose the reason for them deactivating my account right on another customers job that had reached out from thumbtack so all it really takes is for someone to be ugly to you to get you kicked from their platform my advice is invest in yourself get a website.I also found out after researching other for other companies like thumbtack that they were hacking other site redirecting them to their own I now use a different site that's way better! This was one of the sites I found and they told me they had no affiliation with thumbtack

Date of experience: June 15, 2023
Wisconsin
1 review
2 helpful votes
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I have used Thumbtack as a pro and as a customer and have had terrible results. The leads they send to pros are either fake or from price shoppers. The pros they have sent to me as a customer are less than reputable. Their pricing model is constantly changing, as is the way they request quotes from their pros. They take customer information and sell it and then take any customer feedback or reviews and claim the content as their own, preventing the customer from modifying or deleting content.

Date of experience: December 13, 2017
California
1 review
5 helpful votes
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Though the people at Thumbtack deserve a 5 star rating for maintaining cheery voices during a service call they receive 1 star for the absolute lack of information and resolution. Their new "ProAssist" has created nothing but problems for many professionals. I was told that if they send the quote to the wrong people to "just call for a refund". I don't have time to call them every day for quotes sent out incorrectly. They cannot get the service areas correctly selected. The "ProAssist" team is not talking to the old team. No one knows who is doing what. You will get different advice or no advice whatsoever based on who answers the phone... and they all sound the same anyway... maybe the same gal? Who knows. I will be going back to Yelp, Noomii and elsewhere to find my requests and advise anyone who wants to try to be prepared to pull your hair out.

Date of experience: April 7, 2017
Massachusetts
1 review
0 helpful votes
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Excellent job!
April 10, 2016

Love your work, my home every time you come is wonderful! You work very well! For this reason have you to 3 years cleaning my house... love your work, cleaning and excellent and you are trustworthy! Thanks

Date of experience: April 10, 2016

Overview

Thumbtack has a rating of 1.8 stars from 1,569 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 101st among Local Reviews sites.

service
306
value
297
shipping
124
returns
171
quality
264
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