Andre Coursey and his crew recently built a new fence and three gates for our home. We can't say enough great things about the quality of his work and his utmost professionalism in our interactions with him. We highly recommend Ascot Fence Company and Andre! We are definitely spreading the word! Thank you, Andre!
Thumb tack constantly charge me and three other people for one lead. The first contractor may accept job, the other two contractors are charged for doing the job as well. I added card to account so i could receive payment i thought they would subtract for the amount customer would pay me to do job. Instead thumbtack subtracts the money from three people upfront it don't matter who get the job. Added a card to receive payment they started hitting my card rapidly for leads. I stayed on for one week before it began to seem more like i was being scammed. Noon was answering than they would send you to look at job that you don't get paid for although you clearly added to your account that there will be a charge for estimate. You will end up $200 short before you can blink your eyes
Called Adam from Gasteratos Construction. Came in and completed the job in a timely manner. This was the first time I used Adam and I highly recommend him. This past year had a horrible experience with a certain contractor and I was afraid, but thank God Adam was a professional and experienced in the work he did in my home. My son used him a few days ago and recommended Adam to me. Very thankful and will definitely call him again. After he completed the job, he cleaned up after himself which that was great. I didn't have to lift a finger!
Thumtack will take your money for fake leads and customer service will never give your money back, disgusting way of doing business. And now they overcharging for leads like homeadvisor but they send it to 15 different contractors!?!?! They will keep bugging you with leads out of the state or 5 hours away from your location its $#*!ty leads also Make no sense who will travel to another state to paint a small bathroom its bulli$#*!.
Save your money and time and stay away.
They have been takin money out of my account and i didnt know. They say they will look into it and never call me back and the wait on hold is a hour. I will file smalls claims court for my 800.00 they took
David Gomez was a very good "handyman". He showed up on time and completed our jobs. He built steps, repaired drywall, fixed doors that were sticking and was reliable. Would recommend him and I would use him again.
I don't believe any of the leads are legitimate. I believe any of the leads are for real. You really don't know. Any Joe Schmo can be behind a computer saying that they need your services and it could be all fake people. Yet all of these jobs just keep popping up, while they continue to take my money and no one is reaching out. It is a complete total and utter scam! I don't recommend anyone to use the site!
I contacted At The top Roofing, For a roof repair and he came gave me a quote. And we had him come to do the repair. He was here at the time he said and did the work was neat and inspected the whole roof.We found out the reason for the leak. The whole roof never stuck down. He was in and out of here in 30 min. For the repair. We had him come back and replace the whole roof and he gave use a price and a time table. He was here when he said he would and it took the 8 hours he said it would take, and he was neat with the job and the clean up. I think he did a great job it is the first time in my 58 years that I have hired someone and they did what they said they would do. At the price they quoted and I would hire he again for anything that he is able to do for me. Thanks At The Top Roofing for a great Job. Will Be in touch for my next project.
This crew did a great job. Due to the rain and other factors, they worked through it all and finished the job. Did a good job of cleanup. One needs to be flexible due to the distance they are traveling to get to the Charlotte and surrounding areas.
Mike Ferla LLC does all the repairs for my homes on the market. He does plumbing, painting, carpentry. Always on time and shows up and completes all jobs in a short period of time. I completely trust him. He repairs, corrects and improves most if not all of the problems or issues I have with a home. -Mary A. CT
Cindy Fritz made a commitment to come back & clean my apt.@ the end of July so I could recover my deposit & I've called her twice in the last 72 hrs.to confirm our appt.& she has not responded. I have a backup though, so I will be covered for my move-out. You should have called me to say you couldn't make it. That would be the right thing to do Cindy Fritz. You blew it!
They changed how they notify you for leads.
They automatically take money now even if you don't want it.
They do not call you when you send emais, text requesting to dispute charges.
I canceled my account right a way. Horrible, terrible, I loath this company..
I have been using thumbtack for about a year now. It's a waste of money. The pros pay for everything and clients don't. Clients don't hire or intend to hire and the pro has to pay for that. It's not fair and should charge clients to post their listing and charge pros only if hired.
They are the baddest agency I ever seen,they stole money from business owners,I don't have any customers and they take my money. When they give a number to contact a customer, it was a wrong number, and they give me a customer off my work area, they took $162 from me, I ask for a refund and don't want to deal with them, they don't want to give me the refund, and they talk about their policy. They made the mistake and they want me to paid for it. The customer they give me they not even real. Every time I call customer service they say they can't do anything for me, don't deal with them.Run far away from them
All other lead sites give you the customer information and connects you when you you pay for the information. This service just allows the contractor to send a message to the customer and if the customer views it they charge for it. The contractor never gets a single chance unless the customer emails them or calls them and you know how that works. So it is a complete waste of time and money.
I had A small room that needed vinyl flooring. The room was prepped and ready to go. Presto FLOORING's Joe Murillo responded quickly with a detailed quote and was able to do my job within a day. He came prepared with all the equipment that he needed. The job was done in four and a half hours including a quick trip to Home Depot.
Joe is a pro and knows his job well. I think my job was a piece of cake compared to the many intricate flooring jobs he is capable of.
I would definitely recommend him!
After spending thousands of dollars as a pro for leads on thumbtack 6 months having a 5star rating as a contractor I received 1 bad review from a customer who was upset about the price I have quoted them over the phone meaning I was onsite with tenants and not the homeowner then I received an email from thumbtack saying my account was deactivated and would not be reactivated.So I thought it was a mistake I reached out to them and was told that they could not disclose the reason for them deactivating my account right on another customers job that had reached out from thumbtack so all it really takes is for someone to be ugly to you to get you kicked from their platform my advice is invest in yourself get a website.I also found out after researching other for other companies like thumbtack that they were hacking other site redirecting them to their own I now use a different site that's way better! This was one of the sites I found and they told me they had no affiliation with thumbtack
I have used Thumbtack as a pro and as a customer and have had terrible results. The leads they send to pros are either fake or from price shoppers. The pros they have sent to me as a customer are less than reputable. Their pricing model is constantly changing, as is the way they request quotes from their pros. They take customer information and sell it and then take any customer feedback or reviews and claim the content as their own, preventing the customer from modifying or deleting content.
Though the people at Thumbtack deserve a 5 star rating for maintaining cheery voices during a service call they receive 1 star for the absolute lack of information and resolution. Their new "ProAssist" has created nothing but problems for many professionals. I was told that if they send the quote to the wrong people to "just call for a refund". I don't have time to call them every day for quotes sent out incorrectly. They cannot get the service areas correctly selected. The "ProAssist" team is not talking to the old team. No one knows who is doing what. You will get different advice or no advice whatsoever based on who answers the phone... and they all sound the same anyway... maybe the same gal? Who knows. I will be going back to Yelp, Noomii and elsewhere to find my requests and advise anyone who wants to try to be prepared to pull your hair out.
Love your work, my home every time you come is wonderful! You work very well! For this reason have you to 3 years cleaning my house... love your work, cleaning and excellent and you are trustworthy! Thanks
Answer: Thumbtack does not generate fake requests. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. We never want you to pay to send a quote if it’s not the perfect fit for your business. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. James - I’m so sorry that the concerns you’ve brought to our attention haven’t been responded to in an appropriate amount of time, this is never our intention. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We are a real company that can always be improving. You can read more about our company in reputable sources such as Forbes and the New York Times. If anyone has specific concerns about certain requests you’re receiving, we’d be happy to review them and see how we can help. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you.
Answer: Hi Kay, I’d be happy to answer your questions. When we initially started Thumbtack in 2009, we tried multiple business models. This included a commission based model, but there were some concerns. When professionals didn’t pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Like you mentioned, it’s important for us to get customers to try our site and continue to hire professionals. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. S. G has an amazing point, and Thumbtack is a great introduction site. There’s a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. The goal is to create a connection through your profile and quote message, and we’re here to help you do this. It’s kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. If you’d like to give us a call at (800) 343-1710, we’d love to give you more personalized help or answer any other concerns you may have.
Answer: We love to see that you’re interested in joining Thumbtack, Grace! Your party planning business sounds like it will be a blast. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. I recommend checking with your state to see if a business license is needed for your service. Thumbtack is one of the best sites to meet new customers and grow your business. Robert S. Gave a really good explanation of how we work. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Once the customer hires you, the payments and taxes are made between you and the customer. This is a great way to connect with the customer and build an extensive referral network. We wish you the best of luck with growing your business. Have an amazing day!
Answer: The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. If you are not sure what that is you should google search it. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Do yourself a favor and search this phrase "thumbtack manual action penalty"
Answer: With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. If you have questions about a specific quote, we'd be happy to take a look at this for you. Just send us a message on Facebook with your email address and the customer's name.
Answer: We want to make sure you get the most out of our site and see a return on the investment you've made with us. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us.
Answer: We like that you're expanding your options, Rebecca. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. A lot of pros have met new customers off our site and you can too. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. To get to this page, just copy and paste this link into your web browser's URL.
Thumbtack has a rating of 1.8 stars from 1,569 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 101st among Local Reviews sites.
Hi Judith, it's disappointing to hear that this was your experience with our team. It sounds like there may be some misunderstandings surrounding paying for leads, preferences, and refund requests. We'd like to help improve your experience if we can, and share the methods of getting in touch with our support team, and resources available to you. You can get in touch with us by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. You can also reach us by emailing support@thumbtack.com, or by sending us a private message via social media (Instagram, Facebook, Twitter). We encourage you to review the various pro resources we have in our help center: https://help.thumbtack.com/.