ThumbtackReviews 1,570

I wish there was zero stars as a rating!
This is a scam! I hired a handyman to put locks on two doors. He showed up 2 hours late because his wife made him breakfast? Then when he got to our home he did not have the right tools to install the dead bolts so took another hour away to go to the hardware for tools? A job that should have started at 9am for an hour on a Sunday took all day!
Then I tried thumbtack again for pressure washing our home. I received a text response from a contractor at 12:16 a.m. which I did not see till the next morning. He told me I costed him to loose $11.00 and not to waste his time? I had no idea what he was talking about... he later texted me that he was made that I requested multiple bids for the work and flipped me off with a emoji! Who does this?
I requested quotes on lawn mowing and without even looking at our yard in person was quoted $ 80, $50, $40, but none of these people could outline what they would do for these dollar amounts? The area to mow is under 600 ft. The $50 quote was from a contractor who advertises under 1000 ft. Mowing, trimming. Edging and weed eating for $25? Then I call thumbtack to make them aware and the guy who answered my call took my complaint as a personal attack and hung up on me. Their calls are recorded but when I called back to speak to management, I was left on hold for 25 minutes, so hung up and wrote this. Thumbtack can't be legit. Ever contractor I have had any contact with has been as flake trying to get your credit card number on text messages? Who does this?

WASTED MONEY- don't screen job posts. I joined pro as an architect- people just wanted free advice
Thunbtack was totally unresponsive and just kept charging me. BS! DO NOT USE THUMBTACK

Awful company. They treat their pros who pay them thousands of dollars like dirt. What they do is they will freeze your account, cutting off your income stream at a moments notice, in order to strong arm you into breaking your policies and settle disputes you have with them. It's extortion.

Jean was excellent. We saw immediate changes in our dogs behavior. I have owned dogs and horses my whole life and I watch Caesar Millan all the time but have not been able to put his methods into practice successfully on my own. Jean is able to see the problem and break it down so that it is understandable and doable. I highly recommend her.

I registered in Thumbtack app as a pro. They sent me some emails and refered me some customers which I was not able to work with them. I did not accept the customers but they charged me for $90 for nothing. Now they dont refund my money! Please stay away from this company.

When you join they ask for your credit card. They email leads that look good and when you open the email they charge you? Then when charge a monthly fee without explaining the process. They have a 800 number that they never answer so you want even speak to a human, it just goes around in circles until you finally hang up. It's a scam

They sell you one thing and deliver another. Very low quality leads, majority of said potential customers were not serious at all! Customer service will not credit leads. They will bleed you out.
Not recommended, there are plenty of options out there, save your money.

Their flooring contractor destroyed the new flooring, my door frame, sheetrock and bottom of my dishwasher.

I don't recommend Thump Tack to get leads they don't have Customer Service you can talk with and also they charge without any authorized from you that's why I quit from them and I dispute all my charges

THUMBTACK IS A FRAUDULENT COMPANY! YOU'VE BEEN WARNED! Thumbtack will send you fake leads, take your money, and refuse to give it back. I now have to contest the fraudulent charges with my bank.

Was a pro member of TT years ago in the ealry 2014. Rejoined the service and within 2 hours I was billed $24.00 for 1 lead. I deactivaded the lead situation in 3 categories and they billed me for category that I could not deactivate. The so called lead are nothing other than a person fishing and it's send out to multiple people. At 24.00 a piece I could imaging. My issue is I did not authorize lead for the 4th category. Attempt to reach them are futile. Had to delete my creidt cad from their account to ensure I dont get rip off anymore. They need to be class actioned sued.

I requested a move out cleaning for a Two bedroom and one bath house. The staff arrived on time. I informed them what I wanted clean and they went immediately to work. They continue cleaning until the job was done. They came well equiped. I highly recommend Mary Professional Housekeeping

I hired a Wright Lawn Care a couple months ago. The service on the first day was ok, or so I thought. Additional work and follow-up was required to complete the work that was already paid for. Since the initial service Ive attempted multiple times to reach Lamont the owner and on every occasion he promised to come back to complete the services that was paid for. Lamont is quick to take a new account and take your money but be sure to triple check everything he did for you before you PAY HIM. If you have follow-up care that's needed based on the incomplete work he performed, you will never ever see him again once he has your money.

BE WARY OF HIS WORK. TERRIBLY DISSATISFIED AND HAD TO HIRE SOMEONE ELSE TO REPAIR WHAT HE WAS PD. TO DO BUT NEVER COMPLETED!

OMG What an incredible waste of time and MONEY! So, so much money lost on this site that I may as well have gone to a casino (it may have been more profitable that way)! First off, they are GREEDY! $25.00 for a lead that never responds back to you, gives you a disconnected phone number, and when you ask them to refund your money, they DON'T! I mean, they're basically making millions by EXPLOITING honest business owners... I AM STARTING A CLASS ACTION LAWSUIT AGAINST THIS COMPANY. If you want to be apart of it, my contact info will be at the bottom. I HAVE BEEN GIVEN LEADS THAT ARE OBVIOUS SCAMMERS AND PEOPLE WITH ABSOLUTELY NO INTENT OF USING MY BUSINESS!

Thumbtack, you should be ashamed of yourselves! You literally manipulate your users into using an unreliable platform for your own gain... ILLEGAL!

Thumbtack certified and verified this business. JNVIS roofing company's owner seems to be a very decent guy, I like him. I was ready to hire him until I looked him up on DPOR and he is not registered as a licensed contractor in Virginia or anywhere. For those of you who don't know, DPOR is the governing body of Virginia Department of Professional and Organizational Regulations. I posit the questionb to him as why he wasn't licensed and he never answered me. I double checked with DPOR and they could not find him either. I asked him for his license and insurance several times and he never produced them. So buyers beware since Thumbtack and others are verifying him as one of the top roofers in this area, certified and verified by who? I guess Thumbtack is still just trying to make money and /or get a lawsuit against them because they recommended someone to me 4 years ago and I did not do my due diligence and he still has 4500 ( Bruce Ross DMV Roofing and his sister Brittany they're just thieves) of my money and he was listed on Thumbtack HomeAdvisor and including Google. However, I can't seem to find this company on Google either but Thumbtack says he's one of the top rated here but we do know you can buy some people to write reviews right there are legit scam artists. JNVIS doesn't have a website but he is on Facebook, that alone should give you pause, who isn't on FB? What happens if he falls off your roof or one of his workers are injured who is liable? I'll let you unpack that question while I provide you a few answers. No matter how nice a contractor is: In the State of Virginia this applies to all contractors...
Only a licensed general contractor can undertake major projects where construction permits are available... A large number of works can be done by licensed general contractors. It may include earth movement, transportation, power, supports, framing or roofing. But contractors in fact can not always work on it all. And some license only go up to $10,000 so make sure they're able to work on your project, THUMBTACK isn't for sure.
SF
Just looking out-

I have recently been extremely disappointed with Thumbtack, which I used consistently and happily for the past two years. This has been my primary means of attracting new clients to my tutoring and editing business. It has enabled me to consistently attract a full time amount of freelance work.

Very suddenly, my profile stopped showing up in search results, despite my being a top pro with a platinum status, having 23 five star reviews, and a perfect response record. I have reached out to customer service multiple times. In one week, I dropped from 860 listing views to 40.

I was told that "this just happens sometimes," and "it's part of the analytics," but that there was also nothing I could do to improve my situation aside from reaching out to potential customer's directly.

I called customer service four different times and received four different responses. I was told by two representatives that they would connect me with a supervisor which never happened. I was told that this "isn't a tech issues" while also being told that I had done everything "perfectly" on my end and that my situation - no longer showing up in search results - was very puzzling.

I used to frequently recommend Thumbtack to friends and family. I will not be recommending Thumbtack any longer. I am absolutely infuriated and will be searching for a different platform on which to advertise my business moving forward.

Several years ago I used Thumbtack several times. Good results. In the last 2 years, they have gone down the toilet. Two people I tried to hire contacted me once quickly and disappeared. Did not call me back or show up at scheduled times. Waiting and repeated messages and they were gone. Like Craigslist scammer. Really screwed me up. There is no way to contact the company. If you are one of those unfortunate people who lost, broke, or don't have the ability to text on your phone, you have no options. There are no consequence to these "professionals."

I booked for a message service last month that ended up $150/h. I went today to nearby spa and paid fraction on what I paid on Thumbtack, and the service at the spa was much professional

Thumbtack will charge your quotes from unverified customers. Save your time and money from using Thumbtack.

Oh my. Where do I start. Spoke to the gentleman a couple times before my move. Told him I had a 2 bd 2bath apt to move across the street to a1st floor apt since I can; t do 2nd floor steps anymore. He said he would do it for $ 425. Shocked but happy to save money. As time went on I felt a little insecure and called to check if there was still an active number. Ok so day comes. He's on time but where is his help. And thankfully it wasn't raining since he had an open tag- along t railer.? So he looks around while he was on his cell. Then said" this goes too? No I don't need a dresser anymore. Goof! Trust me I am a minimalist and have only what I need in each room. Come on isn't a dresser kind of standard? He wasn't happy. He then says "I know I quoted you $450 (what happened to $425} but I need $600. I told him no. He should have asked for a list or came ahead to look it over I offered $500 and he finally said ok. Now the other man shows up-{on his cell} Every couple minutes he would ask if this or that had to go, Now when I think of someone moving I assume everything in apt is being transferred to another apt. Yea sure I; m leaving this table or that lamp. Now he's getting me pissed. Then they started. Thankfully my daughter and son in law were at the new place. Clearly inexperienced and not interested in working or concern for my items. They were just dropping boxes in the living room even though they were marked which room until my daughter stopped them. She told them the boxes were marked for a reason which he didn; t like but started shuffling to get the hell out,
I would never use them again
Very shoddy work, unequipped to be movers, on cell the ENTIRE time, tried to get more money from me after quoting price.
INSTA JUNK REMOVAL

I should have known better from the name..