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malindav5

Malinda V.

Contributor Level

Total Points
260

2 Reviews by Malinda

8/19/21

Had my original appt. Scheduled for Tuesday, 8/ 10@ 10.00 a.m. At 10:40am I called to find out where the salesman was since I made the appointment on the phone with a man named Don on Thursday, 8/5. I was told that I was not even on the schedule? I spoke to Brian who said he would come out himself on Thursday at 11:30 am. Later that evening I received a call from Don saying the office did not schedule my appointment per our phone conversation.
Then I started getting phone calls from the company asking if I would like to schedule an appt.?
Brian came out on Thursday, because late and than had to go back to his truck when I required because a mask in the house. He gave a quick overview and proceeded to start measuring windows. He is a rookie at this by the fact that he started pulling draperies down while doing a simple measurement...
Then he arrived without his laptop properly charged, Andrew did not have 3 prong outlets for him. He had to then go sit in his truck to use his laptop on his car charger, in order to provide a quote for me!
He came back in and I asked if he had a printer, he said no, he would email me the quote after telling me the total. I asked if he had a business card on him, and he had those in his truck too?

As of right now it has been 30 hours and no emailed quote, or his contact info that would be on a business card if he had one!

I would strongly steer clear of someone so mediocre quoting $11,000 for 11 windows.
Lets see if I ever get my emailed quote!
It is now 9 days later and No quote. No nothing from Brian who came out and measured our windows? I would never give them a downpayment because they would probably forget to order windows or schedule an install, but they would cash the check!

8/18/21

I wish there was zero stars as a rating!
This is a scam! I hired a handyman to put locks on two doors. He showed up 2 hours late because his wife made him breakfast? Then when he got to our home he did not have the right tools to install the dead bolts so took another hour away to go to the hardware for tools? A job that should have started at 9am for an hour on a Sunday took all day!
Then I tried thumbtack again for pressure washing our home. I received a text response from a contractor at 12:16 a.m. which I did not see till the next morning. He told me I costed him to loose $11.00 and not to waste his time? I had no idea what he was talking about... he later texted me that he was made that I requested multiple bids for the work and flipped me off with a emoji! Who does this?
I requested quotes on lawn mowing and without even looking at our yard in person was quoted $ 80, $50, $40, but none of these people could outline what they would do for these dollar amounts? The area to mow is under 600 ft. The $50 quote was from a contractor who advertises under 1000 ft. Mowing, trimming. Edging and weed eating for $25? Then I call thumbtack to make them aware and the guy who answered my call took my complaint as a personal attack and hung up on me. Their calls are recorded but when I called back to speak to management, I was left on hold for 25 minutes, so hung up and wrote this. Thumbtack can't be legit. Ever contractor I have had any contact with has been as flake trying to get your credit card number on text messages? Who does this?

Tip for consumers:
Call hardware stores, big box hardwares for their reference lists of legit contracts for all jobs around the house !

Products used:
I only used a handyman service. Could not get a straight answer from any of the other contracts regarding the price or scope of work to be done!

Service
Value
Quality
thumbtackt
Thumbtack-Support -. – Thumbtack Rep

Hi Malinda, thank you for providing us with this feedback. This isn't the experience we want customers to have, thank you for giving us the opportunity to address your concerns and improve. We have high standards for pros on the platform and the details you shared about your interactions are definitely concerning. Please report these concerns here, to our Trust and Safety Team: https://help.thumbtack.com/report-a-concern. We'll review the details you share and our team will follow up with you. We're sorry to hear about the experience you had with our support team, but we'll be sure to reach out to you after you submit your case. We hope that we can help you move forward and once more appreciate your review.

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