ThriftBooksReviews 376

I recently ordered three hardcover books from Thriftbooks. They were all stated as Very Good condition. None of them were. Two were acceptable at best. The last one was a used Library Book w/plastic sleeve broken binding, and what appeared to be blood on the cover. I was afraid to touch it. This one was so disgusting I wouldn't even donate it. It went immediately in the trash shoot. Sad because I looked forward to receiving these three titles and now I am not enthusiastic to open and read any of them. I like to buy used hardcovers but I expect when I pay for Very Good condition they will arrive that way. They lost me as a customer.

I am NOT that person. You know, the one who jumps at every chance to go online and complain about a company. I'm more likely to assume that there's been an oversight, a mistake, etc. This time, ThriftBooks has really gone too far, even for me. I bought a book from them, through the ABEBOOKS platform. It was advertised as a HARDCOVER in GOOD condition. It was NEITHER. For TWENTY dollars, I got a beaten up, uncorrected galley proof. For anyone not familiar with book publishing, the uncorrected proofs are sent to authors on cheap paper with no binding, for their review, to avoid spelling error, or typos. It even sayd on the cover, "NOT FOR RESALE." This is not the first time I've bought a book from them that was not as advertised, either a hardcover that was a softcover, or a book described as being in GOOD or VERY GOOD condition, that I tossed into the trash as soon as I received it. This time, I reached out to them, and what I got back was an insult. I git instructions on how to use the ABEBOOKS platform to request authorization to return the book. Seriously?

I order 3 children's books (preschool board books) and one of the books marked "good" was not at all in the condition I expected. I understand these are used books but when I purchase a "good" condition book I don't expect that a section of the book would be torn completely from the binding and only held in tact because it's a board book so the pages are attached to each other.
I am not going to hassle with returning it but will attempt to tape it together and hopefully salvage it.
Just be aware that the condition may not be as described.

I order books on a regular basis from Thrift Books and am always pleased with the excellent shape they're in, even if only rated "good" condition. Books are shipped right away; I appreciate getting them so quickly. I bought a lot of used books from Amazon until I came across Thrift books and found they not only cost less than Amazon but show up in better condition. The last used book I bought from Amazon had mildew on every page. Gross! I received a refund but should never have been shipped a book in that condition. I don't have to worry about that with Thrift Books.

Thanks for the large selection of books for every taste. It's easy to find here both classic and modern authors.

I ordered a book from them that was listed as a Hardcover former library book.

I personally like collecting certain books that have been library books.

When the book came it was a paperback, had nothing on it to show that it was ever a library book. There was writing on the first page and clear signs of liquid damage to the bottom and right corner of the book.

When I sent pictures and the original listing showing they defrauded me into buying this book, I received a copy and pasted response about returning it but they expect you the buyer to pay to send it back even though they lied in their listing.

Now they refuse to respond to my emails, do not buy from Thriftbooks they are definitely scammers and lie in their listings about the type, condition, etc of the books they sell.

I bought 6 books from them. 3 "like new" 3 "very good". The very good were OK but the 3 "like new" were not. I think they do not know what "like new" means. They were dirty, with writings, torn or damaged. I can say that 2 were "very good" instead of "like new" and one no more than "good". I will not continue to order to this website. I put 2 stars because the customers service was fine.

I've been collecting Books for years and had my doubts when things went digital.
Thrift Books have changed my mind. Been buying from them for...IDK...8-9 years now and do mistakes happen? Of course they do. But there customer service has always made things right!
The King of Online Used Books.

I was waiting until I actually received the book before rating the service; I typically would delete these emails. I'm glad I didn't!

I purchased a used book, in "Good" condition; sadly it was placed in a thin, plastic bag and dropped into some random truck/bin/cargo hold/whatever! It really doesn't matter what the condition the book is in when it's on YOUR shelf, if you have zero regard for it's condition when packaging and/or shipping the book! It was completely beat-up by handling and shipping, the cover is all but destroyed, and all the corners are dented and damaged.

Now let's talk about the book itself... it's different th an the one pictured on your website, looking more like a children's story-time book, rather than this piece of American Literature with a classic, dark cover (as pictured). Instead, it's a 1970's cartoon drawing of Alice... not even a vintage/classic piece of art. C'mon man! This is a book written over 150 years ago (100 years before my birth, actually!).

Anyway... I'll keep the book and see if there is one somewhere else that resembles what was posted on your website. And the transit damage? Well, I won't be purchasing from Thriftbooks anytime soon! The company that could give two sh**ts about their customers! Seriously, thaaannnks a lot!

They admitted to selling books no one wants. "Our return policy is we don't accept undesired items".

I have purchased, probably, over a dozen books from ThriftBooks over the past couple of years. The books arrive quickly and in good condition, and their prices are very reasonable.

Took over 2 weeks for my packages never to arrive. Thrift books is incapable of consistently and quickly take more than five items only 3 out of 10 books were delivered,
Are you kidding me.

My grandmother recently bought a large order of Bible study workbooks that were in "used" condition, not understanding that these books might be written in or slightly damaged. She ended up spending triple digits on a pile of unusable books. To be clear, this was not the fault of the seller--the books arrived on time and in the advertised condition.
The return policy only accounts for items that were damaged or incorrect, so we doubted we'd be able to get our money back. I reached out to customer service anyway.
They acknowledged that their return policy didn't apply to our situation but offered a full refund anyway and told us not to worry about sending the shipment back. I was blown away. They showed a lot of integrity and humanity. I will definitely deal with them in the future.

I ordered a book, which didn't arrive when they said it would. I got it somewhere else and no longer needed it, but they wouldn't let me return it.

I pre-ordered a book two months before production. Now we're well past the production date and it's on backorder for 90 days, but in stock everywhere else in the world. This company is a waste of time!

Overall average site. Have gotten good to not so good book condition from this site. Damage is from their shipping partner. There is not excuse to allow pre orders to go thru on unavailable books. Ordered 1 book no availability at all. At least if you receive a damaged book or no book they will refund. In picture is damage that can happen to your books thru not very good packaging in some orders by their shipping company.

Ordered a book and realized immediately after submitting the order that it was the wrong book. Contacted customer service within 10 mins to fix the order and allow me to order the correct book but their policy is against it. I've never had a company be unwilling to correct an error like this.

Thriftbooks offers books at reasonable prices but has a strange return policy. Books that have never been used whatsoever have no eligibility for return. When I spoke to an associate. He informed me that even if a book was completely untouched with no flaws but no longer needed, it is not eligible for return. Only purchases with an actual issue are returnable. I guess, tear or damage your book when you get it and maybe you'll see your money back lol.