Musikhaus Thomann e. K. reviews
Burgebrach, BY 96138, Germany
On the following link:
Did the payment, downloaded the software. During the activation process it has occurred that a hardware key is required for the final activation.
Neither the web shop page or the Thoman's email response mentions that it is not a stand-alone application and I need to spend another 45 euros + postal service charge for a hardware key in order to use the VST plugin. Not talking about that I needed the application immediately - as it was stated (Available immediately) at the web shop ad.
Although it mentions within the system requirements: Pace iLok (item 401447). The hardware key is not not a sort of system requirement like: WinXP min., Mac OSX 10.5 min., 1.6 GHz CPU, 1 GB RAM. So why the hell it is mentioned at the system requirements??? Nothing to do with the system requirements, right?The hardware key is actually protection for the software manufacturer, in this case one can not use the software without it. So it is the part of the product.
Furthermore I got the Thomann's email response with the download link after purchase, which doesn't say a word about the hardware key. Very BAD communication!
Being tricked into this purchase, I immediately emailed them on the given address. I declined from the order and asked for a refund. I did not receive any answer.
But after I called them 3 times (spent at least 30 mins on phone, international call) Daniel Lindmark e-mailed me, saying they normally can't offer any refund on download items. Regardless if it works or not? I think the whole customer service is a joke.
This is a misleading sell! This is how they do the profit? Very interesting.
I don't know, how it will match the reputation of Thomann?
Attached a document as well.
Tip for consumers: Be careful to buy anything online from Thomann.de!
In recent years, they have begun selling guitars that have already been sold at least once, as brand new. You can see it on the guitar if it has been sold before. There may be strings other than specified, there may be special settings and there may be DNA tracks after the previous owner !! Naturally, I return this kind of guitars, as I do not want to buy used. The system has worked in part because of somewhat easy returns with package collection at my home. But just try to hear this story:
I ordered a Framus guitar that arrived in very bad condition. Due to bad packaging from Framus, a strap lock (metal piece) had loosened from the guitar and rattled around in the inner guitar bag and ended up on the edge of the guitar, where it made a big chin. There was also a black stripe from a marker under the lacquer somewhere else on the body.
Of course I do not want such a defect thing, so I wrote to Thomann about the problem. A Kafka like process started. They would have me to photograph all the packaging, wrapping and the guitar. I should also fill in a note and go down to the post office and let them sign that it was their fault that the damage to the guitar had occurred !! I do not work for Thomann, so I made them aware of that. Then a fermented process began: Thomann has a Danish department, but only for sale! If there is something wrong, the Danish department will only send things on, and you have to write it all back in English. In total more than 30 mails were exchanged !! I felt it as an assault.
Eventually they became convinced that I would not perform the required tasks. They then sent a return label to Postnord, ie. where I by myself would be draging the package down to the post office. I am old, the post office is far away and the box is big. I have no car and it can not fit on the bike.
Thomann offered me a label for a UPS pickup, IF I PAYED. I have no other options, so I had to eat it. 30,- euro to look at a defective guitar. That is too expensive. And it was extremely unpleasant with the humiliating contact with customer service.
If Thomann answers this, you should be very suspicious if they do not lay flat down and apologize, but instead try to explain their way out of this mess. Mail order is a matter of trust. Would you trust Thomann after this?
Tip for consumers: Go through the whole list of the type of guitars you fancy, then listen to the reviews on youtube so you get an idea of what you are purchasing sounds like.
Det kunde inte bli bättre!!!
En jättenöjd kund.
Catherine Sjöblom, Göteborg, Sweden
i buy i (try buy )!! some headphones ultrasone pro 900i i make order pay debit card found was immediately frozen at my Debit card , so my bank accept payment i think will be all ok and i get my headphones and next day someone from company write to me mail your order was cancel you must make new order and -pay bank transfer WTF? i pay already Debit card (my found still frozen at my debit card) so i call to my bank and they told me do not send any Bank Transfer to this company
3 days i write mails to real cancel my order and try get back my frozen founds to my debit card , card was Visa!
problem is how many days i need to wait to get back my founds :/
very bad company customer service does not exist
so now i wonder how many time i must wait to back my reserwation money
Also don't take your equipment to a local luthier for a set up because they claim it voids there warranty.
Even though the first ocarina came completely and without trouble.
I WILL NEVER BUY HERE AGAIN!!!!!!!!!!!!
I guess I will never get my money either.
Tip for consumers: If you know for sure there is nothing that can go wrong, you could risk it, but I strongly DISRECOMMEND IT!!!
Arrived ahead of schedule !!
And now they are delaying my refund. It makes it impossible for me to buy the gear somewhere else. This is really really bad!
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About Musikhaus Thomann e. K. (from the business)