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Peter S.

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Experience: Entertainment, Computers & Technology

Member since December 2017

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1 Review by Peter

12/8/17
Horrible service. Watch there return policy. Don't buy if overseas. I was totally misinformed about my package delivery. My guitar's tracking service did not work properly. The US Postal Service sent it to hurricane ravaged Puerto Rico!!!! Then had me sign for it before I could look at the box because it was behind the counter. They placed a note apologizing for the delay on the damaged box but NEVER explained why there was a delay. The company won't honor there money back guarantee without me shipping it back to them AT MY COST! That would cost me more than the guitar!
Also don't take your equipment to a local luthier for a set up because they claim it voids there warranty.
franziskad
Franziska D. – Musikhaus Thomann e. K. Rep
Hi Peter, could you please send an email with your customer number to social@thomann.de? Then we’ll be able to locate your account and find out, what’s going on. Best regards, your Thomann team

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