I've ordered 27 times so far (thousands euros) and can't tell any bad words about them.
Great services, great support, great portfolio, all packages was delivered ASAP (to Slovakia). It is the best store for musicians i know.

Best customer service in the whole World,Great range of producs !00% feedback from me everytime.I have never had a problem with anything and i have bought a lot and will continue doing so.

YOU HAVE 30 DAYS TO RETURN AND MONEY BACK GUARANTEED ,AND THEY ARE VERY QUICK IN RESPONSE ,AND YOU DON T EVEN HAVE TO PAY A PENNY FOR RETURNING PRODUCT , I ORDERED AT LEAST OVER 200 INSTRUMENTS IN THE PAST 25 YEARS AND IT IS DEFINITIVELY THE BEST SHOP FOR MUSICIAN WITH THE BEST CUSTOMER SERVICE EVER!EVERY VERY FEW TIME IT WAS A PROBLEME .THEY SOLVE IT EVERY TIME FASTER THAN THE SPEED LIGHT!!ANY EMAIL GOT QUICKLY REPLIED ,AND WHEN THERE IS A PROBLEME THEY ALWAYS FIND A QUICK SOLUTION.(ALWAYS!!!!)i CAN NEVER RECOMMAND YOU THIS SHOP ENOUGH!IT SIMPLY THE BEST MUSIC INSTRUMENTS RETAILER IN EUROPE WITH THE CHEAPEST RATE AND ONE OF THE MOST EFFICIENT CUSTOMER SERVICE!!! SHIPMENT IS USUALLY VERY QUICK WITH UPS AND THE STOCK SHOWN ON WEB PAGE IS ALWAYS REAL!!!GO FOR IT NO HESITATION NECESSARY!!!!

I have bought so far, 1 guitar, 2 ukuleles, 2 pickups. From these, 1 pickup was not working, 1 ukulele was scratched and the guitar stopped working after a few months. They decided to recall the guitar which was then broken during transportation back to Germany. After appealing from their initial decision to sending the guitar as is (broken) back to me, I was able to obtain a satisfactory solution from Customer Support. The ukulele and pickup were so low value that they just decided to send me another one (still in transit).
So, not the best percentage so far, but I guess is good to know Customer Support was there in the end for me, even if I had to appeal from their initial decision in one of the issues. I hope to have better luck with their products next time.

I ordered a bag for my Denon Prime 4 and was sent the wrong bag in error. It is too small for the screen to fit.
When I called to try and sort out the situation, the lady handling the transaction was very rude, suggesting that I had ordered the wrong bag before she even checked the file. She then told me it would be three weeks to return the bag I just received and would call me back. I am still waiting!

I do not use Thomann as much as I should, but whenever I do, this is the experience:

I find exactly the product I need, even when I have looked elsewhere online.
I get really good prices.
I know delivery will be fast.
Responsiveness and shipping of my order will be extremely quick.
Customer service is excellent.

I really must remind myself to shop with Thomann more frequently. Very highly recommended.

5 Stars all the way!!!
Incredible choice of instruments and everything else associated with making music at unbeatable prices. Fast reliable delivery service and everything arrives well protected and packaged. I have used Thomann many many times in the past and will continue to order all my guitar and amplifier parts through them in the future.

I would have liked to buy an Hofner Cavern Bass but the delivery date was always postponed so I have had to change my order . The some thing happened with a Cabinet Markbass. The payment had been taken from my credit card before Thomann had sent the items. I'm waiting for the refund for two weeks.

Their courier lost our order and Thomann refused to give refund and passed blame to their UPS courier who confirmed the parcel lost. But when we first contacted Thomann they insisted that a signature was obtained which clearly was not the case and we never got a copy of said signature because it never existed hence the parcel was lost. Avoid these rogues!

Took less than a week to get my guitar all the way from Germany to the UK. Picked up a Harley Benton guitar and wow. I have no idea how they can sell such a great quality instrument at such a low price. Unbelievable.

I live in America andnd wanted to buy a set of bass strings not available there. I found them on Thomann for a good price, when I checked the shipping costs they were $37 for a small package. I find this way too expensive as shipping within Europe is free, way to alienate a hug market Thomann

I have been using this store for as long as I can remember. From when I got my first bass at the age of 14 right up to this guitar pick and replacement acoustic peg purchase at the age of 29. I have recommended Thomann to many friends and family and everyone has come back more than happy with their purchases. if I could give more than 5 stars I would.

I bought a gift to my girlfriend from thomann. First they sent a wrong order, then after contacting them many times they finally sent the right item I ordered. After that they made it my responsibility to send back their wrong package which was their responsibility. After failing many times to send it back because of internal problems between them and Ups, they started sending me letters to pay for the article I didn't even order, and it got to a point where they even threatened to sue me if I did not pay. I tried a few more times to send the article back, and every time they would send me a return label that was used.
Its 6 months later now and still they can't take responsibility for their mistake.
If you are planning on ordering something from thomann, I'd recommend checking out other companies that would put their client first and not have to deal with this kind of bs.
I DO NOT RECOMMEND.

After moving to Europe from the USA I lamented the loss of my favorite music gear company, Sweetwater. However, once I discovered Thomann I forgot all about my woes! Great gear (even their own brand), great customer service, all from a great company!

I can't speak highly enough. Always great prices and fantastic choice. Their website works like a dream and they are constantly updating and improving it. Shipping is fast and everything is extremely well packaged. The chances of something getting damaged during the shipping process is truly minimised.
But where they truly shine is the after sales customer support and the pre sale advice & after sales advice. My one critique is simple, if a product has or is getting a bad reputation? Drop them like a stone as the mud aimed at them may hit you and your hard earned reputation.

After reading other reviews, I decided this had to be said. I have had issues with Thomann, but not many. I am in Ireland & they are in Germany. When you are shopping that distance away there is always potential for issues to arise. It, unfortunately, takes time to resolve these issues. They will always do what they say. Errors happen. No one is perfect. I do a lot of online purchasing and Thomann, by far and bar none are streets ahead of any other seller online I have encountered in both terms of their website & their customer service.

Consumers need to understand, be prepared for and accept that issues will inevitably arise when ordering online and have the necessary patience to see it through. The question then remains how well do Thomann live up to their promise(s) & resolve your issue(s). They have every time with me. If patience is an issue then find a local shop/dealer and trade with them.