I've ordered 27 times so far (thousands euros) and can't tell any bad words about them.
Great services, great support, great portfolio, all packages was delivered ASAP (to Slovakia). It is the best store for musicians i know.

Honest People, Best Customer Service, Best Quality. Their brand Harley Benton is a killer, it will dominate over classic global brands very soon. I'm happy to spend my money there.

I bought a flute Prima thumbrest. It came without the adjustment screw or proper installation instructions for the silicon pad. I wrote asking for the screw size so I can buy it locally and asked which way around to install the pad.
The responded with a from letter asking for photographs of what they sent me BEFORE THEY WOULD DO ANYTHING.
THERE FOLLOWED MORE CORRESPONDENCE WHERE THEY WERE VERY RUDE, SAYING I WAS REFUSING TO COLLABORATE IN SOLVING THE PROBLEM.

Great service and prices I have to say! Keep doing it Thomann. Next order wil be soon again. You are rock\m/

My guitar (entry level, cheap guitar as thomann insist in remember me), came with the package taped like if a 3 year old child do, not with staples, lots of dust, like an an exhibition device.
My amp (marshall) came with cable like a nest.
Now, after a lot of emails where they say that it is normal, that the manufacturer do that because it is a cheap guitar, I contact the manufacturer, and they said, quote: "I can assure you that this is not how this guitar was packed at the factory".
As I send the manufacturer email to them, they do not answer me any more.
I let go the amp thing.

They sold me a guitar that was 2 years old from build date. The neck started to crack top joint they more or less called me a liar. They said it must have been involved in a accident. L know it has not. It has never left the same room since the day it came out of the box. If it had been mistreated it would have impact Mark's on the guitar but not a mark on it. The 3 year warranty is none existant. Go elsewhere.

I received top class, excellent service from my initial email enquiry all the way through ordering and delivery to Greece. I highly recommend Thomann and will definitely be ordering from the again in the future.

I would have liked to buy an Hofner Cavern Bass but the delivery date was always postponed so I have had to change my order. The some thing happened with a Cabinet Markbass. The payment had been taken from my credit card before Thomann had sent the items. I'm waiting for the refund for two weeks.

I have purchased a Harley Benton 12 string and a case and I could not be happier with the service received. I had some questions before and after the purchase and they were all resolved. I had shipping tracking and the shipping was quick. But mostly I am delighted with the quality of the guitar

Only ordered guitar and amp on Wednesday it came today. Well packed and very impressed with the quality of goods. It was a bs guitar and there is not a mark on it amazing.

I bought thomann DP26 keyboard £222.00. Had to pay UPS an extra £71.58 vat and delivery charge. It arrived damaged. Emailed Thomann. They aren't interested. Just told me that they are passing my case onto UPS. I paid both Thomann and UPS with PayPal so I hope it will get sorted. I'm in limbo here as I need a keyboard. I can't afford another one untill I get my money back and I have no idea when I will. I will never use Thomann again and would advise UK buyers not too. Especially if they use UPS.

I've been shopping at Thomann for a long time, even bought a guitar from them. Products are delivered with care and they have a good range of choice.

I've spent most of my disposable income at Thomann for many years, so I think I can safely say Thomann rocks!

I can personally verify that:

1. They have a truly incredible amount of stuff to choose from! Not only all the usual brand names, but they also have good quality in-house brands with unbeatable prices (Harley Benton, Zultan).

2. If you still need something they don't have, just give them a call and they'll contact the manufacturer and get it for you. A very useful service, considering the fact manufacturers won't normally talk to YOU, but they'll return Thomann's calls alright! This has saved me on occasions.

3. When you have no idea what product best suits your needs, call Thomann and discuss it with their very helpful staff, they'll answer any questions about the products and guide you to the right choice. Thomann hires people who love music (and who often play an instrument themselves), and it shows in their enthusiasm!

4. They deliver quickly, and you're guaranteed to get flawless products, unless you specifically order items marked B-stock to save a buck.

5. If there's something wrong with a product anyway (perhaps it was damaged in transit), Thomann will replace it at no cost to you, and if it takes a long time to get a replacement they'll offer a rebate instead, if you prefer it.

6. If there's nothing wrong with a product but you find you don't want it after all, just send it back within 30 days, and Thomann will refund you in full, no questions asked. They will even pay for the return package! This service is so awesome I feel embarrassed every time I use it, it feels like taking advantage of a friend who is just too nice for his own good!

7. Cymbals are a great example of when Thomann's customer friendly way of doing business absolutely rocks. Cymbals are difficult to buy, because ever individual cymbal is unique, and you'll never know if you'll get one that melds well with your other cymbals. With Thomann you can order a few of the same model and see which one works best for you and return the rest. I wouldn't DARE to buy cymbals online from anyone else!

To sum it up, I've spent tens of thousands of Euros at Thomann over many years. I've bought guitars and basses and drums and woodwinds and microphones and studio equipment, and I've never once been disappointed with Thomann's service.

I have however often been impressed with their professional and user friendly business practices, and the helpfulness of their staff. To me, Thomann represents the measuring rod for how an online business should be run! Did I mention their online "in stock" status never lies? Little things like that is what makes an online store pleasant to use.

I write all of this because I'm APPALLED to see the low ranking Thomann has here! I can't think of a business that deserves this kind of harsh complaints less. Everyone should realize that Thomann is a huge business with lots and lots of customers. Apparently a few of them are unhappy for whatever reason, and feel the need to vent their disappointments online. But if my experience is anything to go by, your odds of being a happy customer are great indeed!

PS
The product reviews made by users at Thomann are often the only product feedback by users available anywhere on the internet. Always read them! If there's a subtle problem with a product, there's a good chance someone has encountered it before and can warn you, or tell you how to work around it.

Best customer service in the whole World, Great range of producs! 00% feedback from me everytime. I have never had a problem with anything and i have bought a lot and will continue doing so.

The worst and creepiest company ever

I returned an item, but haven't got the refund, I think they're gonna steal money, they are thief.
I followed their return instruction, this company will steal your money by sending defective items, don't buy there! I guess good reviews are cheat by Thomann

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Revision
Finally I got the refund, this took so long

Excellent service from start to finish, very quick delivery, will definitely recommend and use again

The worst customer services I have ever used. They are arrogant and take so long to resolve anything I really cant believe it. I am not exaggerating, my problem has gone on for months, they made big mistakes but did nothing to correct it, they refused returns without original disintegrated packaging that was so bad the product was damaged twice in the post. They accidentally gave me a refund and asked for it over a month later which was news to me. In that time I had been made redundant and didn't received my last 2 months wages and the money was gone, when I offered to send it back they was refusing to accept it, then they changed there mind but wouldn't take responsibility if the package was damaged when I had no packaging and ignoring the fact that the original packaging was useless in the first place. I am struggling to pay and I got some money together and I owe them £10. They gave me a grace period and then took it away threatening to take it to a debt collector! I will never ever use Thomann ever again. They don't show any empathy. Avoid these and use a UK company.

YOU HAVE 30 DAYS TO RETURN AND MONEY BACK GUARANTEED, AND THEY ARE VERY QUICK IN RESPONSE, AND YOU DON T EVEN HAVE TO PAY A PENNY FOR RETURNING PRODUCT, I ORDERED AT LEAST OVER 200 INSTRUMENTS IN THE PAST 25 YEARS AND IT IS DEFINITIVELY THE BEST SHOP FOR MUSICIAN WITH THE BEST CUSTOMER SERVICE EVER! EVERY VERY FEW TIME IT WAS A PROBLEME. THEY SOLVE IT EVERY TIME FASTER THAN THE SPEED LIGHT! ANY EMAIL GOT QUICKLY REPLIED, AND WHEN THERE IS A PROBLEME THEY ALWAYS FIND A QUICK SOLUTION.(ALWAYS!)i CAN NEVER RECOMMAND YOU THIS SHOP ENOUGH! IT SIMPLY THE BEST MUSIC INSTRUMENTS RETAILER IN EUROPE WITH THE CHEAPEST RATE AND ONE OF THE MOST EFFICIENT CUSTOMER SERVICE! SHIPMENT IS USUALLY VERY QUICK WITH UPS AND THE STOCK SHOWN ON WEB PAGE IS ALWAYS REAL! GO FOR IT NO HESITATION NECESSARY!

My first experience with Thomann. The selection of products, pricing, service quality is top notch! Will definitely return as soon as I will allow myself next musical joy.

I do not use Thomann as much as I should, but whenever I do, this is the experience:

I find exactly the product I need, even when I have looked elsewhere online.
I get really good prices.
I know delivery will be fast.
Responsiveness and shipping of my order will be extremely quick.
Customer service is excellent.

I really must remind myself to shop with Thomann more frequently. Very highly recommended.

I really like their Harley Benton products, but their customer service is awful. I ordered a couple of guitars from them and one came with the input jack disconnected because the nut that secures it was missing. I emailed them asking for the nut size so I could order a replacement locally but it's taken about 6 emails back and forth to get an answer from them and each email takes 24+ hours for them to reply to. And in the end they told me the wrong size!

5 Stars all the way!
Incredible choice of instruments and everything else associated with making music at unbeatable prices. Fast reliable delivery service and everything arrives well protected and packaged. I have used Thomann many many times in the past and will continue to order all my guitar and amplifier parts through them in the future.

Took less than a week to get my guitar all the way from Germany to the UK. Picked up a Harley Benton guitar and wow. I have no idea how they can sell such a great quality instrument at such a low price. Unbelievable.