Musikhaus Thomann e. K. has a consumer rating of 3.41 stars from 83 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Musikhaus Thomann e. K. most frequently mention customer service, high quality and online store. Musikhaus Thomann e. K. ranks 8th among Instrument sites.
This company responds to reviews on average within 21 days
I've ordered a number of times over the years and I haven't been disappointed. What I love is their own brand Harley Benton products, today I've bought my 4th Bass guitar from them (+1 double bass). I'd research the markets for comparative products but price/quality wise, despite my best efforts I end up going back to Thomann. It looks like many on here bass (yes pun) their reviews on a single incident with Thomann. Mine is based on numerous transactions with them over the last 5 years. BSee positive reviews
I really like their Harley Benton products, but their customer service is awful. I ordered a couple of guitars from them and one came with the input jack disconnected because the nut that secures it was missing. I emailed them asking for the nut size so I could order a replacement locally but it's taken about 6 emails back and forth to get an answer from them and each email takes 24+ hours for them to reply to. And in the end they told me the wrong size!See critical reviews
Tip for consumers:
DON'T BUY FROM IT IF THERE IS A CHANCE YOU MAY HAVE TO RETURN ANYTHING
Tip for consumers:
DONT BUY FROM THIS COMPANY IF YOU LIVE IN UK AS YOU HAVE TO PAY ANOTHER 20% ON THE DOORSTEP THAT THEY DON'T TELL YOU ABOUT. GOOGLE IT FOR YOURSELVES.
Absolutely appalling...DO NOT ORDER ANYTHING FROM THIS COMPANY. We ordered goods at the beginning of January... we paid the delivery fee, goods arrived today (£500) and the UPS man said that now we are out of Europe we had to pay another £106 to him in order to receive them. I rang tomann.de uk and they told me that they are trying to sort this out but couldn't help. There is nothing on their website that says you have to pay another 20% and even when I have googled it on their website now nothing comes up. I have been on every music website I know and told all the muso this company...hopefully you will feel the same ways and music college students I can find to not order from them.
Musikhaus Thomann is Europe’s largest music store, employing nearly 1400 members of staff. Thomann is a family-run business, offering a huge assortment of musical equipment, accessories, lighting, staging and studio technology. With Thomann’s online catalogue of over 85 000 products, as well as a 5500 m² show room, it has proved its position as the European market leader. The company has on-site music specialists from 18 different countries, who are here to advise our 9.4 million customers from around the world. Thomann currently sends out nearly 26 000 parcels each day.