I would have liked to buy an Hofner Cavern Bass but the delivery date was always postponed so I have had to change my order . The some thing happened with a Cabinet Markbass. The payment had been taken from my credit card before Thomann had sent the items. I'm waiting for the refund for two weeks.

I ordered a bag for my Denon Prime 4 and was sent the wrong bag in error. It is too small for the screen to fit.
When I called to try and sort out the situation, the lady handling the transaction was very rude, suggesting that I had ordered the wrong bag before she even checked the file. She then told me it would be three weeks to return the bag I just received and would call me back. I am still waiting!

Took less than a week to get my guitar all the way from Germany to the UK. Picked up a Harley Benton guitar and wow. I have no idea how they can sell such a great quality instrument at such a low price. Unbelievable.

5 Stars all the way!!!
Incredible choice of instruments and everything else associated with making music at unbeatable prices. Fast reliable delivery service and everything arrives well protected and packaged. I have used Thomann many many times in the past and will continue to order all my guitar and amplifier parts through them in the future.

After moving to Europe from the USA I lamented the loss of my favorite music gear company, Sweetwater. However, once I discovered Thomann I forgot all about my woes! Great gear (even their own brand), great customer service, all from a great company!

Bought a faulty b7k ultra, it came with a noise that turned the sound horrible. Recorded some videos reproducing the fault. Now they tell me the pedal is okay and refuse to give repair, refund or replace it. Horrible experience for me. I've been a costumer for years now... I even tested other b7k and not long ago I owned the b7k and the vintage. They tell me i don't like the sound of the pedal... I love darkglass pedals, just not the faulty ones. To resume it, I've spent 422 on a piece of junk and they refuse to do anything about it and will keep my money. I fell robbed! Well done Thomann...

I do not use Thomann as much as I should, but whenever I do, this is the experience:

I find exactly the product I need, even when I have looked elsewhere online.
I get really good prices.
I know delivery will be fast.
Responsiveness and shipping of my order will be extremely quick.
Customer service is excellent.

I really must remind myself to shop with Thomann more frequently. Very highly recommended.

I bought a gift to my girlfriend from thomann. First they sent a wrong order, then after contacting them many times they finally sent the right item I ordered. After that they made it my responsibility to send back their wrong package which was their responsibility. After failing many times to send it back because of internal problems between them and Ups, they started sending me letters to pay for the article I didn't even order, and it got to a point where they even threatened to sue me if I did not pay. I tried a few more times to send the article back, and every time they would send me a return label that was used.
Its 6 months later now and still they can't take responsibility for their mistake.
If you are planning on ordering something from thomann, I'd recommend checking out other companies that would put their client first and not have to deal with this kind of bs.
I DO NOT RECOMMEND.

I have spent over 2 thousand euros withThomann over the last couple of years and by and large the service has been reasonable. However, you only really get to know a company when something goes wrong and you need some help. I recently Ordered a B stock LD Maui 5 go, listed as "may have some slight wear marks". It arrived with the control panel unattached to the body, all the screws were missing and the unit wouldn't charge the battery. Thomann told me I could send the unit back for them to assess. Before sending it back I looked at the feedback on repairs and found a significant number of people saying they sent the goods back using the label thomann sent them and the parcels mysteriously disappeared in transit. They were left with no goods and no refund. Some of these cases have been left unresolved for more than a year! What sort of company sends out products obviously not in a salable condition and then expects the customer to either spend months waiting on a resolution or risk the goods being reported as lost and being left with nothing. In order to be sure that I actually got some value for my hard earned money, I had the unit repaired at my own expense. Thomann haven't even offered a token payment to offset the cost and inconvenience. Is saving a few euro worth the risks of dealing with unscrupulous companies? I don't think so, I won't deal with them again. Before you buy, please have a look at the feedback from customers who have had issues, then decide for yourself

The SC-550 Faded Tobacco Flame is my second Harley Benton guitar (my first was the SC-Custom Honey Flame purchased from Thomann last year). I play at home or with friends now, but have been playing off and on for 40 years. I was so pleased with my SC-Custom that I decided to get the flagship model, the SC-550 Faded Tobacco Flame.

Out of the box the guitar is stunning. The Faded Tobacco Flame finish was excellent, without mars, dents or cracks. The flamed maple top is centered well and book-matched. Absolutely beautiful.

I was pleased to find the D'Addario EXL .010-.046 strings had been loosened and the double-action truss rod tension had been relaxed to a neutral position. I have seen so many reviews where the new owner is disappointed that the guitar wasn't in-tune right out of the box. Loosened string and truss rod tension eliminates the risk of bowing the neck or snapping off the headstock if bumped. A little neck relief, string stretching and tuning as a part of a normal setup brought it to life.

The vintage-look Wilkinson tuners are geared to 15:1 and they are rock solid stable. They don't have that annoying tendency to slip out of tune or have dead spots. The body is mahogany with a AAAA flame maple cap (not a Photoshop veneer) and the neck is mahogany as well with a jatoba (AKA Brazilian cherry) wood fretboard (yes, it is CITES compliant). Jatoba wood has one of the highest Janka scale ratings and is well-suited as a fretboard. Most important, it has a great feel. The 22 medium-jumbo frets have been smoothed and polished, with the fret ends nicely rounded and smoothed. The 43mm bone nut (yes it is real bone) has been well cut so there is no catching or pinching of the strings. The neck has a "60's vintage profile" which is often referred to as a "D" profile. For medium-to large-size hands this neck feels great. The neck has a 350 mm (13.78") radius that is well suited to rhythm or lead play. The pearloid trapezoid inlays are perfectly fitted with no gaps or raised points. It has a 628 mm (24.75 inch) scale length.

The body is full-sized and is a full 49.21 mm (1.97 inches) thick. There is binding on the body top and the neck, but not the headstock. In my opinion, the headstock is just right without the binding and highlights the deluxe emblem in the center.

Tune-o-matic bridge and chrome tailpiece complete the "sustain chain". And this machine has sustain. Smooth operating pots and solid pickup selector switch give you precise control of your tone. And the Roswell LAF AlNiCo-5 humbuckers give you lots of tone to work with. The control cavity is spacious and has been coated with shielding paint. The cavity cover has foil coating as well. No 60-cycle hum to be heard.

A basic guitar setup gave me an instrument with a low, fast string action that requires only the lightest touch to riff, chord, or djent until you need some sleep. But you will want to play some more. Basic strap pegs were traded out for strap locks and the guitar is complete. I mean ready to gig complete. And for one-tenth of the cost of "some other brands".

However, the best part of this instrument is Thomann. The Harley Benton instrument line is a private-labeled or "in-house brand" exclusively offered by Thomann. The factory for most of the HB line is in Vietnam (see the RoHS label on the back of the headstock). The instrument is built there, then shipped to Thomann for final checks and prepped for shipping to you. It is reassuring knowing that Thomann has the best customer service available. Look into their 30-day money back guarantee and 3-year Thomann warranty and see for yourself. If there is a problem they do everything possible to take care of it. Period. No other online seller I know of provides this level of quality and service at the lowest possible prices. They even discount your shipping ($35 to most anywhere in the world).

I live in America, but this is where I buy my guitars. I trust Thomann with my business and my musical instrument needs because they have earned that trust. They provide me high-quality musical instruments at the lowest possible price with the best possible service. I couldn't ask for anything more. I give them my business because they earned it. Thank you, Thomann!

Their courier lost our order and Thomann refused to give refund and passed blame to their UPS courier who confirmed the parcel lost. But when we first contacted Thomann they insisted that a signature was obtained which clearly was not the case and we never got a copy of said signature because it never existed hence the parcel was lost. Avoid these rogues!

Just the worse customer service experience in my life. My order is in ...Spain from Dec. 17 and I'm in Switzerland. Nobody at Thomann can tell me something about it and the do NOTHING to solve the problem. Juste..."wait please"

I ordered a guitar back on October 3rd 2018. They declared the first order lost in the mail and sent me a replacement on Dec 3rd 2018. It's now Dec 19th 2018. Tracking shows it's still in German Customs. Every time I reach out to them they give me ridiculous answer for the delay. This was the last one and I quote " Thank you for your e-mail.

It's saying the same status because it has not been scanned from your local post yet.

In case you want a refund, please refuse the parcel on arrival and once we have it back here, we are going to refund you the amount.

Kind regards,

They are trying to tell me that guitar left German Customs, went through US Customs and is at my local post office and didn't get scanned once. I will never use this company again. Something weird is going on over there.

I can't speak highly enough. Always great prices and fantastic choice. Their website works like a dream and they are constantly updating and improving it. Shipping is fast and everything is extremely well packaged. The chances of something getting damaged during the shipping process is truly minimised.
But where they truly shine is the after sales customer support and the pre sale advice & after sales advice. My one critique is simple, if a product has or is getting a bad reputation? Drop them like a stone as the mud aimed at them may hit you and your hard earned reputation.

After reading other reviews, I decided this had to be said. I have had issues with Thomann, but not many. I am in Ireland & they are in Germany. When you are shopping that distance away there is always potential for issues to arise. It, unfortunately, takes time to resolve these issues. They will always do what they say. Errors happen. No one is perfect. I do a lot of online purchasing and Thomann, by far and bar none are streets ahead of any other seller online I have encountered in both terms of their website & their customer service.

Consumers need to understand, be prepared for and accept that issues will inevitably arise when ordering online and have the necessary patience to see it through. The question then remains how well do Thomann live up to their promise(s) & resolve your issue(s). They have every time with me. If patience is an issue then find a local shop/dealer and trade with them.

I have just had the misfortune of order a Gibson guitar from Thomman, which arrived in perfect condition but was totally unplayable due to several problems from the manufacture. Thomman claim on their website that they check every guitar but when I asked they simply take a box off the shelf and ship it. I was told that for them to send me a new one as a replacement they would either need to have received the faulty one back or I would have to pay again. Understandable I suppose, so I paid again for another Gibson, after waiting for 4 days for delivery I checked the scheduled UPS date of delivery only to find out the Thomman had reversed the delivery as they claim that all Gibsons are like the first one I received so I wouldn't be happy. So when I asked if they could credit me for the second one (the first one was still in transit back to Thomman) I was told No they had to wait until the parcel they return before it even arrived at my home address would have to be received back before they would credit me.
Long story short. I chose another make and model and Thomman then agreed to set it up and ship it Express delivery. Which they claim they did. Now they tell me that something must have gone wrong with UPS (blame someone else) and it was on a standard delivery. So still I have no guitar.

Thomman used to be really slick, now I would really think twice about ordering from this company again. Terrible experience.

i placed an online order with payment process through paypal.

i got order confirmation email and after that there was no correspondence.

i had to follow up with their department after 1 week and i was told they did not ship my order because they were waiting for my tel number .

my point is that i had to follow up to be told this . only after that i got to know why my shipment had not been dispatched .

I was also told they sent me an email asking for my # which is not true as i didcheck all my emails and my spam folders etc , they were lying , there was no email sent to me.

This will be my first and last dealing with Thomann . Very unprofessional . I will probably not deal with them again. Very laid back company to deal with .

like the emoticon/ emoji says doesn"t get worse than this !@!!! stay away from such companies .....

i reside in Dubai . UAE

I've never put a guitar together , so ordered a Tele kit of thomann , decided to just varnish it , three or four coats and a bit of polish later looked good ,right let's put it together ,took a couple of hours , including coffee breaks , it all went together fairly easy including the electronic stuff , one screw had to be replaced with a slightly bigger one , but other then that no problems , all done I plugged it in , quite a lot of noise , I'll take of the bridge plate and check the earth lead one day ,but strangely at full volume noise disappeared , so I'll just play on full volume haha ,it don't take much setting up , and it does sound good , I'm very pleased with it and pleased an old git like me can build a playable guitar ,if you want a fairly cheap guitar that's fairly easy to build , get one of these !