Musikhaus Thomann e. K. has a consumer rating of 3.82 stars from 75 reviews indicating that most consumers are generally satisfied with their purchases. Musikhaus Thomann e. K. also ranks 7th among Instrument sites. The most common issues with Musikhaus Thomann e. K. are around customer service, which is not as good as expected by some customers.
I've ordered a number of times over the years and I haven't been disappointed. What I love is their own brand Harley Benton products, today I've bought my 4th Bass guitar from them (+1 double bass). I'd research the markets for comparative products but price/quality wise, despite my best efforts I end up going back to Thomann. It looks like many on here bass (yes pun) their reviews on a single incident with Thomann. Mine is based on numerous transactions with them over the last 5 years. BSee positive reviews
My guitar (entry level, cheap guitar as thomann insist in remember me), came with the package taped like if a 3 year old child do, not with staples, lots of dust, like an an exhibition device. My amp (marshall) came with cable like a nest. Now, after a lot of emails where they say that it is normal, that the manufacturer do that because it is a cheap guitar, I contact the manufacturer, and they said, quote: "I can assure you that this is not how this guitar was packed at the factory". As I send the manufacturer email to them, they do not answer me any more. I let go the amp thing.See critical reviews
Musikhaus Thomann is Europe’s largest music store, employing nearly 1400 members of staff. Thomann is a family-run business, offering a huge assortment of musical equipment, accessories, lighting, staging and studio technology. With Thomann’s online catalogue of over 85 000 products, as well as a 5500 m² show room, it has proved its position as the European market leader. The company has on-site music specialists from 18 different countries, who are here to advise our 9.4 million customers from around the world. Thomann currently sends out nearly 26 000 parcels each day.