Musikhaus Thomann e. K. has a consumer rating of 4.03 stars from 67 reviews indicating that most consumers are generally satisfied with their purchases. Musikhaus Thomann e. K. also ranks 7th among Instrument sites. The most common issues with Musikhaus Thomann e. K. are around customer service, which is not as good as expected by some customers.
I've ordered a number of times over the years and I haven't been disappointed. What I love is their own brand Harley Benton products, today I've bought my 4th Bass guitar from them (+1 double bass). I'd research the markets for comparative products but price/quality wise, despite my best efforts I end up going back to Thomann. It looks like many on here bass (yes pun) their reviews on a single incident with Thomann. Mine is based on numerous transactions with them over the last 5 years. BSee positive reviews
I ordered a bag for my Denon Prime 4 and was sent the wrong bag in error. It is too small for the screen to fit. When I called to try and sort out the situation, the lady handling the transaction was very rude, suggesting that I had ordered the wrong bag before she even checked the file. She then told me it would be three weeks to return the bag I just received and would call me back. I am still waiting!See critical reviews
Musikhaus Thomann is Europe’s largest music store, employing nearly 1400 members of staff. Thomann is a family-run business, offering a huge assortment of musical equipment, accessories, lighting, staging and studio technology. With Thomann’s online catalogue of over 85 000 products, as well as a 5500 m² show room, it has proved its position as the European market leader. The company has on-site music specialists from 18 different countries, who are here to advise our 9.4 million customers from around the world. Thomann currently sends out nearly 26 000 parcels each day.