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I have had to return faulty and damaged keyboards a total of five times now. It takes up to 72 hours to receive a reply to emails and a couple more days before the return is organised. It takes nearly the full 3 months for the keyboards to be returned each time.
Gear4music has let me down. I bought a Nord Stage from them in August 2017. I had to return the keyboard in April because of faulty software issues. I got the keyboard back yesterday after 2 and a half months and the end panel and front casing is so damaged as if it has been dropped. Gear4music have just informed me that it will be at least two months before they can repair the damage.
Communication from their customer care was awful. I rang several times over the 2 and a half months for information and I was told I would be called back but nobody called me back.
I could not recommend Gear4music or Nord based on my experience.
I have had the worst luck with Nord stage 3's. I have had two replacements since my original purchase in august 2017. All 3 have been faulty. It takes up to 3 months to have repaired keyboards returned. They ended up having to be replaced.
That's 3months each time without a keyboard that cost 4000euros.
Software updates are another regular hassle. I have never had so much trouble with any other keyboard manufacturer.
The Keyboard itself is awesome when it works but the 3 brand new keyboards I have had have all let me down. For gigging musicians this keyboard has proved to be unreliable.
Nord and Gear4music has let me down. I bought a Nord Stage from them in August 2017. I had to return the keyboard in April because of faulty software issues. I got the keyboard back yesterday after 2 and a half months and the end panel and front casing is so damaged as if it has been dropped. Gear4music have just informed me that it will be at least two months before they can repair the damage.
Communication from their customer care was awful. I rang several times over the 2 and a half months for information and I was told I would be called back but nobody called me back.
I have not been able to get any information from Nord on the issues.
Gear4music have laid the blame for the poor service on Nord Keyboards.
I could not recommend Gear4music or Nord based on my experience.
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