Gear4music

Stay away from Gear4Music, chap equipment, very very very bad customer service and really hard to deal with, 0.1 Star the most. If you like to buy instrument for yourself or your child stay away from them or you will regret it. If you buy from them and you encounter issue they will not talk to you and pretend they don't know you or blame manufacturer, you
your spouse or ignore you. My advice is to stay away and find local shop who care for their customers...

I bought two (2) basses from them. Both had absolutely horrendous setups. And were unplayable. One I was able to fix (as well as a loose tone control) the other is going back. The first one is a Gear4music and I would not recommend unless you know how to fix and modify instruments (it has bridge that has too narrow a spacing for the neck). The return policy through DHL is a total pain (you have to schedule a pickup and they supposedly have to examine the contents, Moronic).

I purchased a Hagstrom bass guitar case. It shipped within 24 hours and arrived in the USA a few days after that.

I had a couple questions along the way. I received responses very promptly.

I would be comfortable doing business with them again.

Bought a resonator guitar paid by…
Bought a resonator guitar paid by credit card guitar arrived but cracks a long the side of the neck appeared where the frets go in.phone gear 4 music they had it picked up today by ups no recipte left for me but have him on door ring camera scanning bar code on box and taking it to his van

No idea when the new replacement will be sent out.I asked if a new one could be sent out with ups as they pick up the faulty one I was told no

So now I wait and it looks like it will be next week as its may bank holiday
Well this was a first buy for me at 70 and will not be buying of this company again ever

Date of experience: 27 April 2023

I should have read the reviews first. I've chosen this company for promised fast delivery, order shipment notification came in one day, but UPS tracking didn't work. Waited. In didn't work at the date of the scheduled delivery. Called the customer service - the item wasn't shipped, they didn't know where it was and seems no one really cared! Money charged - deal is done. Now I already bought in another store and use the piano. I told them I no longer need it and asked to cancel the order and proceed with the refund. They response is ridiculous: we'll first figure out what's wrong with you order and then HOPEFULLY proceed with your refund or just ship it to you if we find it. Hey guys! I don't need the order anymore, I don't need the shipment, you didn't sell me anything - you just robbed my account for €600. Never ever!

Got a Demo unit of a Cort A5 Plus SC bass guitar from gear4music. I bought the bass before reading all the bad reviews. I was worried especially after the tracking number provided by the automated system showed "not found". The positive part is that I had a toll free number that I could call and they did answer all my questions the 2 times I did. The party was very helpful, helped me track the bass, and it arrived in appr 5 days after ordering…. In a hard case.(thankfully) The shipping box was pretty much destroyed, but the hard case kept the bass safe. Bass had zero defects, took adjustment easy, and works as new. And I got it $500 below retail. So, for me, the experience has been a positive one.

I have found this company a nightmare to deal with. Ive had to threaten legal action. After promising a refund having failed to deliver they now say it was delivered despite my receiving an email saying their courier couldnt deliver. In my opinion they are untrustworthy and im still waiting for a refund for a piano!. Of note they asked me to fill in a form saying i didnt get the delivery after sending an email saying they couldnt deliver and after promising a refund. This has dragged on weeks. We are now in january and i was promised delivery around 13.12.12. Still no refund no delivery and i even offered in the process to pay for delivery. In my experience nightmare.

Avoid this these crooks at all cost! Awful customer service. Take your money and won't refund even with proof you didn't cause the damage.

Emailed the company to enquire about a product and got a short reply explaining I should contact the manufacture myself, I said I wasn't able to and if they could to which they replied with just a phone number in the email.

Lazy.

Bought a rode mic from them its been about a year and the mic has just randomly stopped working, i wouldn't have paid £300 for the whole kit it came with if i knew it would be broken so soon, thank you to this site for allowing actual REAL reviews and not the paid for ones gear4music prefers to use on other not trust worthy pilot sites.

Prices seem good but customer service is terrible. I vowed I would never buy from gear4music again after one particular farce and would recommend that anyone who is considering them would think twice. I also have reason to suspect that they sold me a fairly expensive speaker system (which is now fully broken) as new when it was actually B stock. I can't prove anything and having previously done battle with their returns process, I have had to cut my losses. Don't be lured in by their prices, you will pay more in the long run.

Never had a big problem with them.

I've bought 3 guitars during the years.

One time i got discount for cosmetic issue and once my amp broke.
They didn't want it back, but sent me a new one. (took a while tho).

I like the way it's possible to pay via different ways, but their pricing is higher than some of their competitors.
Even after being gold or platinum member.

Also, their stock might feel slightly limited when looking spare parts.

This all being said, I'll give it a solid 4/5.

Ps. I think they raised their game after some negative user experiences.

Bought this guitar with high expectations which were smashed by Gear4music, really nice clean guitar with easy assembly and a very nice tone.
One small gripe i would have is to ensure that the wires on the diagram are the same as those in the guitar.
A piece of advice would be to spend the extra £10 to get the ash body as it is a harder wood and will last longer.

Loved the product and the service provided.

Bought a bundle pack £339. It was unsuitable so all was returned at a cost of £12.49 which I agreed. Only got £237.64 credited to my account and a further £73 and then £15.69 was taken OUT of my account instead of refunded. After numerous emails and telephone calls and sending them screenshots of my account, they still insisted they had refunded the whole amount. Finally I have had to get Amex to start proceedings. Will NEVER use them again.

I was unhappy with a keyboard stand bought as part of a package deal as it does not securely hold the keyboard which is dangerous for my five year old. I have been told it will cost £6 - £7 to return despite the product being completely unfit for purpose and worth less than £15. I spent over £200 and they won't return. They openly admitted on the phone the stand was far from stable and keyboards would wobble and yet there is no mention of this in the product description. Terrible service dreadful company.

I've ordered with this company so far twice, I'm in New York and the products arrived in 2 days. Products were as expected and better priced than in USA even with the international ship cost. DHL sent a text which allowed me to sign for package and leave delivery instructions. Very satisfied

I ordered a marshall amp. Said they had stock. Then 3 months of excuses as to why no delivery. APRIL TILL AUGUST no amp. Written excuses about covid causing issues. I cancelled 10 days and still no refund. I ordered the same model amp on Amazon 2 days later my son plugged his guitar into a brand new amp. Amazon had 3 dozen in stock. He was Gear4music said supplier was short staffed and back logged. Amazon 2 day.

I tried to cancel an order within 8 hours or of making it only to be told that the order had ‘already been dispatched.' I found this hard to believe as I made the order at 10pm.
When speaking to another member of staff I was told the order ‘was in the van' and could not be cancelled. The policy of this company is clearly ‘we do not allow you to cancel an order'.
When I asked for the name of the manager I was told he was called ‘Junior'. No surnames we're given as the member of staff "didn't feel comfortable" sharing full names!?
Unbelievable. I could not be transferred to anyone nor could I get any more information. About the manager of the company. I will now have to return an item which I know has not yet been dispatched. This is clearly how this company works in the hope that people won't bother returning items.
I won't use them again and am astounded at the secrecy surrounding the managers.
Disgusting customer relations.