DO! NOT! BUY! THERE!

TL;DR: The techs are liars (and frankly, gaping a...), who won't do the bare minimum troubleshooting.
The customer service agents are incompetent and will either not follow up or give you wrong information.

This is a long post and I doubt many people will read it. But if just one person is deterred from buying from these people, it's worth it in my book:

Context:
The product in question is an Orange guitar amp (Rocker 15 Terror); this amp has a "headroom" setting for full power and a "bedroom" setting to throttle the Watt output.
It also has two separate channels you can switch between.
When I bought the amp, I lived in Ireland, but I have since moved to Germany.

Now, grab yourself a cup of coffee, here we go.

Buying the amp and getting it delivered went without a hitch, but after a few months of only using the amp in bedroom setting, the second channel just gave out. There was a signal, but it was insanely quiet even at volume turned to max. Very rarely the volume would come back, but the issue would return within minutes.
I sent in the amp, along with a video demonstrating the issue.

The techs sent me a video showing that the amp worked fine when they plugged it in, and sent the amp bag. When I got it back, I had the same issue. In other words, the techs plugged in the amp once, didn't care about my issue description and told me to go take a hike.

Before sending in the amp a second time, I moved to Germany. (I promise, this will become relevant!).

This time the techs emailed me, saying that they couldn't replicate the issue but that they found one of the tubes to be worn out and this might be the reason for the issue to come and go. Replacing tubes didn't fall under warranty, so I should buy a replacement and change the tube myself.

Remember, these are tubes of an amp that I had been using a few months at reduced Watt output only - the notion of one of them being worn out was insane; but ok, I bought new tubes and replaced them. It didn't help.

Since it was clear that the techs were lying to me, I contacted a local guy who does amp repairs as a side gig. It took him half an hour to figure out that some cable connections to the circuit board had burned out, and the signal was travelling with an actual value of >50 Ohm instead of the target value of 250k Ohm.

So I called support again, explained the issue, and demanded that the amp be repaired at no additional cost to me.

The techs finally fixed the amp, but had the gall to tell me that it was a special favor as the warranty was technically void since a non-certified technician had worked on the amp.

I never got the amp back:

Even though G4M had my German address, even though they had returned it to Germany once before, even though the amp had been collected from Germany, these [expletive here] decided to send the amp to the original Irish billing address. Thankfully, my old house mate was still living there.

Cue a series of at least a dozen[sic!] phone calls where I asked them to set up a collection and arrange it with my old house mate, and customer support doing one of the following:
- not following up at all
- setting up a 3-day collection period at their own whim without telling me or my friend about it
- promising me they would work with DHL so that a specific collection time could be arranged, when they can only contract UPS in Ireland
- promising me that UPS also provide specific collection times, which they don't

At a certain point I asked them to refund me the money and cut their losses with the amp, which they rejected as they could only refund the money if the amp is actually at their warehouse. They also rejected my demands to talk to a supervisor.

I sent an email with the same request and demanded the email to at least be forwarded to a supervisor. As a massive surprise to literally no one, I never heard from a supervisor.

After two months, G4M was finally able to get the amp back to their warehouse. I then received two separate emails from two different people on the same day: One saying that they'd be happy to send the amp to my German address, the other saying that they'd need my account information to wire the refund.

It took another two weeks to finally get my money back.

I think it's also worth mentioning that not once during this whole insanity was I offered any kind of compensation, no partial refund, no discount on my next purchase, nothing. Not that I'd have accepted it - I want to be rid of those people - but it just goes to show how blatantly little they care.

DO! NOT! BUY! FROM! THERE! They will pull your leg til the joints pop.

(Looking forward to the corporate response to this review by G4M's social media team though.)

Two days ago, I bought a Toontrack EZ Bass software bundle that came with the the EZ Bass software and two expansion packs. Their website states "Instant delivery via email". Like every other online company I've bought DAW software for over the years, I expected to get an email within a minute or two with the download link and/or serial numbers etc. The email never came.
Two days later, today, I called the 888 number and spoke to a nice representative who said he'd escalate the issue to his boss to get this resolved asap. Within a few minutes, I got an email from a customer service manager who apologized for the issue, said it was resolved and that I'd now be getting the email with download info. About 45 minutes later, I got an email with a serial number and download link for ONLY the EZ Bass software and NOT the two expansion packs I paid for with the bundle.
I called their 888 number immediately to get this resolved only to get an automated phone recording telling me that I wasn't calling during business hours even though I was definitely calling during business hours. It allowed me to leave a very brief message so I did. I haven't heard back yet and it's been a couple hours. I sent two emails. One to the manager who emailed me and one to their general customer service email. I have yet to receive a reply. I tried calling their number again and got the same 'we're closed' message.
I realize these are first world problems, but it's still infuriating to pay for a product that blatantly states on their website AND on the invoice emailed to me that delivery is "instant via email". So, here I am, two days later, after several emails and multiple phone calls trying to get the product I paid for that was advertised as being delivered instantly.
Although the staff members I've dealt with were friendly and polite, their infrastructure and/or way they run their operation is semi-pro at best. No one likes to be told one thing before the sale only to find out after paying that what was said was false. Most definitely no one likes to get only PART of what they paid for two days later than promised only to find out they can't even get a human on the phone to resolve the issue. I will NEVER do business with this half-assed business again and I'd highly recommend anyone go to one of the many other choices we have on the internet. Don't be fooled by the price being a little lower than the competition. It is NOT worth the pain in the butt of dealing with such a poorly run company.

I was trying to get a 4 speaker set up for our festival stall with bluetooth connection. 2 big speakers at the front and 2 small ones at the back. Pretty simple, right?

I have lost count of the number of times I called up requesting product advise and they recommended product which wasn't compatible or not suitable for use. The worst recommendation was a mixer which the adviser failed to realise was a 4 channel INPUT not a 4 channel OUTPUT... *Face palm moment*

Another product recommendation was a bluetooth receiver that plugs straight into the back of the Thump speakers they recommended. What the advisor didn't realise or mention was how awful the sound quality was. I'm not talking a little bit bad. It was terrible. No low end at all. Just a load of very quiet mids. If I turned the speakers up to full so I could actually hear the music, the gain was very loud terrible and the sound quality was no better.

When I sent this back for a refund I got an email saying they were going to refuse the refund and send it back to me, because there's nothing wrong with the product.

I was recommended the product by an advisor and it wasn't fit for purpose so why are they being so difficult about refunding the product? It makes no sense other than the fact they clearly don't value their customers.

There were also the XLR cables they recommended I got for the SZ-MIX04 when it was actually large jack cables I needed. This mixer also only has 2 outputs not the 4 I wanted. Oh and the kettle lead I was told to buy which I didn't need for anything.

It went on and on and on and on. Each time I called I was put through to a different adviser who would confidently recommend some product which wasn't fit for purpose.

I've given up on the 4 speaker set up now. It just wasn't happening. I've settled for the 2 Thump speakers instead.

I've returned all the gear I didn't want and guess what? They refused to refund a bunch of it and returned it to me...

What about the product they did refund? They haven't refunded the full value of the product so I'm left with a loss of around 50% of what I paid for it and no longer have the equipment.

They are also telling me that one of the cables I returned is faulty. This is absolute BS. I really don't know what their issue is, but their product recommendations, customer service and returns department are all absolutely awful. I am amazed that they don't have more negative reviews.

It goes without saying that I will not be ordering from them again and I will be telling anyone who asks where I got my kit from to avoid Gear4Music at all costs.

This whole situation has caused so much stress, agro and I'm currently left out of pocket and have been for some time, because of the negligence of countless members of staff.

Terrible, terrible company.