Got a Demo unit of a Cort A5 Plus SC bass guitar from gear4music. I bought the bass before reading all the bad reviews. I was worried especially after the tracking number provided by the automated system showed "not found". The positive part is that I had a toll free number that I could call and they did answer all my questions the 2 times I did. The party was very helpful, helped me track the bass, and it arrived in appr 5 days after ordering…. In a hard case.(thankfully) The shipping box was pretty much destroyed, but the hard case kept the bass safe. Bass had zero defects, took adjustment easy, and works as new. And I got it $500 below retail. So, for me, the experience has been a positive one.