Musikhaus Thomann e. K.

I did buy their Behringer System 100 bundle and the VCA didn't work. I was asked to send it all back and then I got it back with the exact same problem. They then asked me to return only the VCA which I pointed out might be a bad idea, that they should instead check the whole bundle but no. So after a few weeks I got a new VCA which didn't work either. Same problem. I asked Thomann why they wouldn't take it all back, test it all and then send me a functioning bundle but was instead asked to send back only the VCA, the second one. And I was told they can't check things like that. A few weeks later I received a third VCA which, of course, was not working either. Same problem. It's said that the definition of idiotic behavior is doing the same thing over and over and expect different results. This has taken me two months of trouble, packaging expenses and a lot of carrying packages around. I've asked several times if there will ever be any compensation but was told that they would not. So here I am, two months after they took my money, still no functioning products and still no compensation. I've spent a lot of money buying from Thomann but once problems occurred it became hell. If they'd sent me a new bundle right away it would have been fixed in days. Now it's months. Be wary about this company. They're huge. One customer more or less is nothing to them. As long as you get things that works it's fine, but they've showed me what they're really made of once I needed help. I've already started to buy equipment from another company and Thomann has one last chance to make things right if not, I'm out for good.

This is the second time that I have been let down by Thomann.
In a nutshell, they want you to believe that they offer 3 years of warranty but when the time comes to honour their obligations, they simply refuse. Seeing how they are no longer obliged under EU law, things are left to their "judgement" - which is another way of saying that you can kiss your claim goodbye.

In my case, I had bought a Seymour Duncan lipstick bridge pickup. The problem that it exhibits is that it came from the factory with one side of the cover in Chrome and the other in Nickel, which is a textbook case of manufacturing defect.
By the time I received it, there were other more urgent things to deal with and seeing how the 30-day money-back guarantee deadline passed, I relied on the 3-year warranty to sort it out eventually down the road.
Seeing how it was low in the priority list, I contacted Thomann to sort it out before the 3rd year of the warranty expired. Had I known that their 3-year warranty claim is a moot point, I would have acted sooner - that's called hindsight! At this point, I have to stress out that I am mostly a collector and the pickup is in like-new condition - it practically hasn't been used.

Their response (after talking to more than one persons in the customer care - the initial agent, as well as the Customer Care Team Leader) was surprising to say the least. They admitted that they would treat the case within the initial 30 days as well as within the 2 years that EU law mandates. At the same time they refuse to treat it now they are no longer obliged to. Of course until they admitted that, I had heard all sorts of excuses, my favourite being "our supplier has told us that they have no information regarding such a manufacturing fault" - as if it's not enough that I have the defective product in my hands. Which makes their position even worse as it means that the quality control chain failed in all places starting from Seymour Duncan, to their supplier and ultimately to Thomann.

To sum up, it causes me great concern that Thomann is not honouring the 3-year warranty - the one that is too eager to advertise.
This renders it void of meaning and a fraudulent act only meant to act as a marketing tool to attract customers. It is fraudulent to claim "Your purchases at Thomann are backed by our 3-year warranty, i. E. we extend the manufacturer's warranty period (usually 12 months) to a full 36 months - at our own cost and there's no extra charge for you!" when after the 2 years that EU law mandates, the 3rd year is left to Thomann's "judgement". This is the definition of fraudulent claim - buyers beware!

I looked everywhere to find a great price on a Höfner Ignition Bass Guitar and found it here at Thomannmusic

I purchased a guitar which had a number of faults which are very obvious and should not have passed Quality Control at The Factory, or Thomann's own checks prior to sending it to me. The black paint on two of the holes for the neck screws is chipped. – This neck has either been removed, or the paint was chipped at the factory. The blue stain has bled into the wood-coloured binding in the upper cutaway. The screws and washers which hold the neck to the body are tarnished. The guitar has 3 pickups, one of which is missing the plastic film protection that comes on all pickups of all new guitars. At the time of placing the order, there was a B Grade Guitar on offer from the seller. When I returned to the seller's website to report the faults, the B Grade was no longer available. - I strongly suspect that the seller sent me the B Grade, despite that I paid full price for a brand new unused and fault free item! I am 59 years of age. - I have played guitar for 50 of those years, have been to university to study Jazz and Popular Music Performance and have been a successful Full Time Professional Guitar Teacher since 2003. I have owned played and handled many guitars. I contacted Thomann to attempt to resolve this. - The only resolution that they have offered, was for me to return the guitar at my own cost and to additionally incur customs clearance charges! Thomann claims that the faults are minor imperfections which are common on a guitar at this price point. - I don't consider them to be minor at all. I purchased the same make and model guitar from the seller on 20/07/2020 at a similar price, which is flawless. – Three of my students have the same make and model of guitar, which are flawless. The same make and model of guitar is well reviewed independently and there is no suggestion of common faults of any nature. – Once I opened a PayPal claim for a full refund and return at Thomann's costs, they agreed to take the guitar back and supply a postpaid label. The guitar was returned to Thomann's UK address as per their own label, which they and DHL Tracking have confirmed. – However, Thomann are now refusing my refund until the guitar is returned to Germany, clears Customs and arrives back at their German address. -This stance has no basis in morals, or legislation! Like many businesses, you don't see the worst until something goes wrong! - This is like when The CEO of The Ratners Jewellery Empire committed Business Suicide when he stated that his Company sells cheap rubbish!

Don't buy anything from them. Hidden Fees.
Horrible Custom Service.
Unprofessional ''sales person''

Det gick mycket bra att beställa o få leveransen. Allt var rätt och enligt avtalad tid.
Skulle vilja att betalningen skedde direkt via internetbanken med BankID istället för att vänta på ok o sen betala/föra över! Även med Swish, det handlar ju datorer, vilket borde gå att ordna även då företaget ligger i Tyskland o köparen i Sverige.