I K.

This is the second time that I have been let down by Thomann.
In a nutshell, they want you to believe that they offer 3 years of warranty but when the time comes to honour their obligations, they simply refuse. Seeing how they are no longer obliged under EU law, things are left to their "judgement" - which is another way of saying that you can kiss your claim goodbye.

In my case, I had bought a Seymour Duncan lipstick bridge pickup. The problem that it exhibits is that it came from the factory with one side of the cover in Chrome and the other in Nickel, which is a textbook case of manufacturing defect.
By the time I received it, there were other more urgent things to deal with and seeing how the 30-day money-back guarantee deadline passed, I relied on the 3-year warranty to sort it out eventually down the road.
Seeing how it was low in the priority list, I contacted Thomann to sort it out before the 3rd year of the warranty expired. Had I known that their 3-year warranty claim is a moot point, I would have acted sooner - that's called hindsight! At this point, I have to stress out that I am mostly a collector and the pickup is in like-new condition - it practically hasn't been used.

Their response (after talking to more than one persons in the customer care - the initial agent, as well as the Customer Care Team Leader) was surprising to say the least. They admitted that they would treat the case within the initial 30 days as well as within the 2 years that EU law mandates. At the same time they refuse to treat it now they are no longer obliged to. Of course until they admitted that, I had heard all sorts of excuses, my favourite being "our supplier has told us that they have no information regarding such a manufacturing fault" - as if it's not enough that I have the defective product in my hands. Which makes their position even worse as it means that the quality control chain failed in all places starting from Seymour Duncan, to their supplier and ultimately to Thomann.

To sum up, it causes me great concern that Thomann is not honouring the 3-year warranty - the one that is too eager to advertise.
This renders it void of meaning and a fraudulent act only meant to act as a marketing tool to attract customers. It is fraudulent to claim "Your purchases at Thomann are backed by our 3-year warranty, i. E. we extend the manufacturer's warranty period (usually 12 months) to a full 36 months - at our own cost and there's no extra charge for you!" when after the 2 years that EU law mandates, the 3rd year is left to Thomann's "judgement". This is the definition of fraudulent claim - buyers beware!