Musikhaus Thomann e. K.

Recently purchased a couple of items for the first time since Brexit, and have to say this company really doesn't like UK customers anymore.

Firstly, the items were supposed to be delivered within a few days, but after a week, nothing arrived, nor did I receive ANY notification from the delivery company.

It turns out that after a week, there was an outstanding customs charge (now due on ALL items from Thoman) that was unpaid.

The items simply sit in a delivery depot expecting the end user to chase them up for a delivery attempt.

Thomann's customer service were useless. I emailed them continuously over a two week period, and not only do they take two days to respond, but they simply refer you to pre printed information, rather than deal with you like a human being.

Needless to say even when I decided to refuse the items, they said that I needed to contact the couriers... so basically they wanted to do as little work as possible... but even when I DID contact the couriers, they said they couldn't do anything, they needed THOMAN to tell them to return the goods back to sender.

I'm STILL waiting after a whole month now for a refund.

I bought quite a lot of products at Musikhaus Thomann. Always swift delivery and all products available in short term.

The web-site is just perfect for my use! Easy to locate whatever products I might need. And shipping is fast and reliable!
SM.

Excellent all round, no matter what you might be looking for, they have it, and you will get it quickly

Always perfect! Good service and an amazing customer care service. They are fast, pro and friendly.
Happy customer

On a guitar I bought it started having a signal drop. I was asked to return the guitar for analysis and was without it for over a month.

When they returned it, it came packaged badly and with the headstock damaged.

Now, despite confirming that the damage was their fault, they only accept responsibility if I send the guitar back to them, which for me means that I will lose the guitar again and run the risk of it being damaged again, besides Thomann not guaranteeing to repair the guitar and that it is not possible to replace it because it is no longer in stock.

In addition, Thomann's management of this incident and transport was disastrous and without any respect for the customer and his needs:
- It has no initiative to inform the customer of what has been done/analysed;
- It goes on, successively, putting forward possible causes other than the guitar as the various issues are highlighted or clarified, or else it does not clarify the information given to them;
- Negligence on the part of Thomann in the wrapping and packaging of the guitar;
- Deficient articulation and transmission of data with the transporter and customer (they never spontaneously informed, nor provided information about the delivery and date, as well as wrongly transmitted the customer's delivery data to the transporter). This caused several delivery attempts with unnecessary movements and delays in delivery (which may have contributed to the damage to the guitar);
- Willfully refuses to assume their responsibilities unless the customer is left without their guitar (despite being available to examine the guitar and provide photographic proof or other information).

Thank you Thomann and your customer service You dealt with my request without hesitation I have nothing but praise for you I will continue to purchase my musical items at Thomann

The one of the best...! I'm only on on the trip and the thomann i'st only available! It's very good contractor!