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David S.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Computers & Technology

Member since January 2020

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1 Review by David

1/13/20

I have bought so far, 1 guitar, 2 ukuleles, 2 pickups. From these, 1 pickup was not working, 1 ukulele was scratched and the guitar stopped working after a few months. They decided to recall the guitar which was then broken during transportation back to Germany. After appealing from their initial decision to sending the guitar as is (broken) back to me, I was able to obtain a satisfactory solution from Customer Support. The ukulele and pickup were so low value that they just decided to send me another one (still in transit).
So, not the best percentage so far, but I guess is good to know Customer Support was there in the end for me, even if I had to appeal from their initial decision in one of the issues. I hope to have better luck with their products next time.

franziskad
Franziska D. – Musikhaus Thomann e. K. Rep

Hi David,
We are sorry to hear that you received faulty products.
Don't worry, we've got your back and the resolution of your issue is happening as we speak.
Don't hesitate to contact us if you need further assistance.
Your Thomann Team

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