The Walking Company

DO NOT BUY FROM THIS STORE.
They have had my return for a month and I still have not seen my refund. They charge $10 for servicing the refund, yet they don't actually do it. Giving them one more day and reporting them to both my credit card and the BBB

I purchased two pairs of shoes online. One pair was already used when it arrived, and the other did not fit, so I returned them the next day. After two weeks, I asked about my refund. The company acknowledged that they received the returned shoes and would refund my money, asking for another 10-15 business days. Two weeks went by and I again asked about the refund and the rep said the money would be released "today" and asked for another 5 business days. Not worth the hassle when there are so many better online options.

Ordering shoes is easy, returning is a different story. I ordered 3 prs of shoes and wanted to return one pr that didn't fit properly. When I clicked on the email to return, it gave me an error. It said that they weren't eligible to return. I emailed them and they emailed back, saying they would get back to me. After a few days I called them and they apologized and sent me return labels. They said when they receive it they will refund me. By the way, there's all kinds of stipulations for returning. Such as the box can't be damaged at all. All of the filling in the box must be there or your return will be voided. So after sending back, about 3 wks has passed with no word. I called and t hey checked and they had received it. They sent my credit right then and there. The problem is if I had not called, I wouldn't have gotten money back. I'll never order from them again.

I bought an expensive pair of sandals and contacted the Walking Company because the sole of the shoe detached after only one month. The response of customer service was that I was past the 30 day return period and a return required shoes to be unworn. They completely ignored the fact that it was a defective product. Do not purchase shoes from this company.

I purchased $125.00 shoes that broke around the 4th time I wore them. I called and emailed them and this is the response I got from Lawrence customer service "I'm very sorry for the delay in addressing your concern about the defective shoes…I'll investigate the status of your return and ensure that it is handled correctly." That was on Aug. 29 2004 and I never heard from them again.

Ordered 2 pairs of shoes; took 2 weeks to receive the order. Returned one pair at the end of July, just now received confirmation of the return and refund will take another 5 business days. That's 2 months? Unacceptable. Will never order from this site again.

Sent me wrong merchandise. Many emails back and forth and photos of shoes. No customer service. They just want to keep your money with unethical business behavior. Wish I had read reviews here before doing business with them.

Did a return for "store credit" and have heard nothing. Wrote them from their site (so I don't have a record of time and dates in my own mail) and still nothing. I'll try calling. If I get a credit, I'll order something else to use it up, but will never order from them again. I like Abeo, but not this much. Sorry the stores all closed because their on line business practices stink.

This is the worse company, do not do business with them!
My shoes i ordered were to big, want to return. Called them to no
Avail. I then emailed them and get an email response, we will be checking into it. Have not heard from them to answer my questions except I received an email to rate someone named Donnie that I never talked to or emailed, so I gave him a terrible review. I wish I read the review before I purchased the shoes! Stay away from this company!

Place an order and paid. The next day my order was cancelled but I did not receive a full refund. They should not take payment until an order is shipped. With exchange I ended up $10 short. They don't care.

Ordered a pair of running shoes on 8/22/23... still haven't received them. It appears that paypal was my only option. I received an invoice from Richmond Towers International and a paypal confirmation email that someone named Patti Pastega got the money. Still no shoes. Big scam

I have been buying shoes from the Walking Co. For over 15 years. I still have and wear the first pair I bought from their store in Reno. This is a superior shoe company. Expensive? Sure is but after 15 years of wearing all the pairs I've bought from them superior is all that comes to mind.

I patiently waited for 3 pair of sandals - they finally sent an email that they were delivered. Clicked the fedex link to find they were delivered to someone else's house. Fedex was absolutely useless - telling me they had the gps location for them but refusing to go get them, tell me where they were so I could go get them, or give me any estimate at all of when they would deliver them. All this time, the Walking Co completely ignored my emails alerting them to the problem. It's been 3 days noe and not one word from them.
I told fedex to send the shoes back when they retrieve them and opened a dispute with my credit card company.
I will never wear abeo again - they are owned by The Walking Co. Tevas will do just fine, I ordered them yesterday on Amazon and they will be here tomorrow.

Despite contact re shipment of my shoes and a promise of delivery, still no $100 shoes weeks later. I hope they're not thieves. Do not order from this company. I think it's a ripoff scam. I wish I could rate with zero stars.

I ordered these shoes back in November, 2023. When I put them on and started walking in them, the skin of my big toe of my left foot was torn, and the infection is still healing. I ordered the correct size shoe, and there is no excuse for this.

I used to shop at The Walking Company when they had brick and mortar stores. They were great. I have ordered a couple of times from there on line store and have found the quality to be sub par. I kept one pair of wedge sandles (iffy quality) and returned one of the same style, different color, because you could see the glue pulling away from the bottom of the shoe, poorly cut and poorly attached. A second order for a pair of sandles, AEBO, are obvious rejects as the heel strap gapes a good inch from my heel; the Velcro strap is pulled as tight as possible and still gapes hugely. I believe the on line store is not the same store they were in the malls. They must be purchasing bargain seconds that would never have made it into their stores. I am done with The Walking Company.

I have order from abeo for years. Have foot issues and the balboa flip-flop was the perfect solution. So figured the Maddie would be similar. Boy was I wrong!
Shoe was not even close to the picture of the one I ordered. Alittle big and the arch support is so different than my others I have ordered. I have them ready to return but after reading these reviews maybe I can make them work for around the house. At least I have my shoes if no return will be refunded. Will not purchase another shoe from this company

This place is the worst for buying shoes. They lie about their easy return policy. They never have sizes needed, they make you pay to insure a safe delivery so it is NOT free, takes forever to get your items, sizes always wrong.