The Walking CompanyReviews 38

Ordered a pair of running shoes on 8/22/23... still haven't received them. It appears that paypal was my only option. I received an invoice from Richmond Towers International and a paypal confirmation email that someone named Patti Pastega got the money. Still no shoes. Big scam

I patiently waited for 3 pair of sandals - they finally sent an email that they were delivered. Clicked the fedex link to find they were delivered to someone else's house. Fedex was absolutely useless - telling me they had the gps location for them but refusing to go get them, tell me where they were so I could go get them, or give me any estimate at all of when they would deliver them. All this time, the Walking Co completely ignored my emails alerting them to the problem. It's been 3 days noe and not one word from them.
I told fedex to send the shoes back when they retrieve them and opened a dispute with my credit card company.
I will never wear abeo again - they are owned by The Walking Co. Tevas will do just fine, I ordered them yesterday on Amazon and they will be here tomorrow.

I used to shop at The Walking Company when they had brick and mortar stores. They were great. I have ordered a couple of times from there on line store and have found the quality to be sub par. I kept one pair of wedge sandles (iffy quality) and returned one of the same style, different color, because you could see the glue pulling away from the bottom of the shoe, poorly cut and poorly attached. A second order for a pair of sandles, AEBO, are obvious rejects as the heel strap gapes a good inch from my heel; the Velcro strap is pulled as tight as possible and still gapes hugely. I believe the on line store is not the same store they were in the malls. They must be purchasing bargain seconds that would never have made it into their stores. I am done with The Walking Company.

I ordered a pair of shoes and returned it for an exchange. 3 weeks has gone by and the exchange was never sent to me. I email to inquire and no one responded. I called and waited on hold for over an hour when the estimated time was 8 minutes. The Representative agreed to do a return of my funds less $10. When I disagreed with the refund amount the Representative began to laugh and say that I should have read the exchange policy. I will never buy from The Walking Company again.

I bought a pair of orthotics for $79.00 from The Walking Company order "#WK-*******" after wearing them for a short time I realized they hurt my bunions. A return can only be done if the product is unused in original packaging. ( So keep that in mind) How can you know they will hurt without taking them out of the package. They are also made in China.

I ordered some sandals to help with my plantar fasciitis. Bought the same size I always wear. They were way too big. I went online the same day to return them. Required to pay $10 for a return label. WalkingCo received my package but did not acknowledge it or credit the refund until I called. Refund should have been automatic upon receipt of the shoes. I guess I never would have received the money if I hadn't called.

I returned a pair of shoes that didn't fit. Once they received my item, I waited the stated amount of time for my return to be processed, but never heard anything. I called customer service and was told "sometimes you have to call to request to have your return processed," and that they would take care of it right then, but it may be another 14 days for my money to be credited back to my card, which they tried to blame on my bank. From the day they received my return to when I finally received my refund was more than a month.

I am disappointed with this product of shoes. The inside cushion part on both left and right shoes completely ripped causing painful blisters on the inside of my feet. I would not recommend someone buying these expensive shoes, I wish I could return them and get my money back or a new pair.

Company refunded my order "at my request" (a lie—I never requested this), even though the shoe was still in stock. They just wanted me to pay for it at a $40 markup price. Ridiculous.

Beware when ordering from WalkindCo (The Walking Company). They advertise free shipping and easy returns. They add $2.95 to the order for route protection. If you return an item, there is a $10 fee for a return label.

Would you pay $13 for the privilege of trying on a pair of shoes in a shoe store?

This place is the worst for buying shoes. They lie about their easy return policy. They never have sizes needed, they make you pay to insure a safe delivery so it is NOT free, takes forever to get your items, sizes always wrong.

I ordered sandals in June 4th, a label was created June 9th and still no further activity! The site states "shipping within 5-7 days". I have written and called and was told they could not give me an arrival date but credited my account for $20. I wanted to cancel the order and get a total refund but was told that was not possible! How ridiculous that they can credit and not refund.
Today I still have no confirmation of shipping and NO sandals.
Next step will be a call to credit card company to file a dispute.
Never again will I use this site!

Ordered shoes over 3 weeks ago and still no arrival. No one can tell me when they will arrive although it's already too late for the wedding I bought them to wear. Waited over 30 min for someone in customer service to pick up and no one ever did. Have no idea if I will ever get my 3 pairs of shoes. Watch out.

Orders wk******* & wk*******.
Thank you for using the Better Business Bureau's Online Complaint System.
Case # *******.

Filed on: February 21 2021

Filed by:
Xxxx

Filed against:
Walking Company (The)
519 Lincoln County Parkway Ext
Lincolnton NC *******-6132

Complaint Description:
I purchased 3 pair of New Balance Rebels from TheWalkingco.com and they deliberately sent me wrong sized shoes and female shoe in male new balance box I paid $157.44 for 3 pair of New Balance Rebels They confirmed receipt of my request via assignment of request number ******* on Orders wk******* & wk*******. Devin Patterson emailed me. thewalkingco.com intentionally sent wrong sized shoes and female shoes in a male new balance box. I've contacted the company asking for a prepaid return shipping label and refund for their deliberate false advertising and fraudulent sales tactic by sending the wrong sized shoes and refusing to refund my account and pay for shipping on the return. I provided proof via pictures and via email and Devin Patterson confirmed receipt of the pictures. I've heard nothing afterwards. I even provided my phone number so they could call me. Nothing!

Your Desired Resolution:
$157.44 and if they want them returned a prepaid shipping label.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.

My husband got my wrong size shoe and the company no longer had my size so, I waited until they had my size in stock and returned the ones i had and ordered the ones I needed and 3 weeks pass and I still haven't received my shoes so I shoot a email and hey tell me they have been back ordered so I wait, but then I get another email that they were cancelled because they no longer had them in stock, and they tell me to contact costumer service. I call and call and never get an answer and i'm calling in the hours of operation but i'm always sent to voicemail. How am I supposed to get this fixed if no one will help me? Don't order online the site and what they actually have in stock don't match.