The Restaurant Store

I had really high hopes to work with "The Restaurant Store", I placed an order for 12 syrups, packaging was horrible; nothing protected. Several bottles were damaged, broken, etc. They also sent me some bottles with expiration dates within 1-2 months. Lastly, i tried reaching out to them and they refused to process a refund and return. They say that because they sell to commercial they expect business to use the product within a month. On top of that, they placed these big stickers on the labels. Sorry, but i run a catering business and presentation is important. I can't give expired products to customers and i can't display dirty products.

I had a problem with my order and they immediately fixed the error. I wanted to write a review because too many people are quick to bash a company and yet don't stop and send a good review when given excellent service. I was SHOCKED to see all these negative reviews upon searching a place to give accolades. I opened my shipment and discovered there were missing pieces. I called the company's help line and it was answered quickly by a cheerful Courtney, whom of which asked for a few photos. I emailed them over and she had the missing parts out the next business day.

Unfortunately, I have to add another negative review to my predecessors.
We received a freezer with a broken plastic panel. As advised in their inspection checklist I noted the damage clearly on the delivery receipt, contacted them within 1 day, took pictures etc.
The replacement panel we received was a blank panel that did not match the other equipment we have so I requested to get the original panel as a replacement. I am waiting for this panel now for 4 months and the "customer solutions specialist" Courtney Carlson does not return my Emails or phone calls.
Very poor service. This was my last purchase at the Restaurant Store.

What a sham of a company. Ordered a set of 6 black iron and leather chairs for our dining room. Two of them came damaged with rips in the leather from poor packaging. Contacted them immediately about returning the damaged items for replacement, even offered to drive it to a local store so they could see the damage, instead I was told I would have to buy new ones on my own dime if I wanted chairs that were not damaged. Don't expect any customer service from this company.

If we could make negative Stars we would this company we custom ordered a booth it came in 6 weeks late and the wrong color with the wrong frame and the wrong cushion style the only way you can talk contact them or talk to anybody in management it's through emails beware these guys are the worst of the worst

Shipping can be a bit high depending, but its a great deal to find some commercial grade equipment that works great at home, also amazing deals on bulk food buys and sweet treats. And who hasnt always wanted a popcorn or cotton candy maker?

I ordered equipment that was listed as "in stock". 3 days after my purchase I get an email saying "shipped. 3 days after the item supposedly shipped I get an email stating that I should expect the product in 2 weeks. I attempted to remedy the issue with several options, including paying more for a higher end model to which they told me was also out of stock and i would just have to wait. Their customer support showed zero lack of concern for the customer and zero initiative for rectifying the issue that they caused. All in all I got the product (that was promised to deliver in 5 business days) more than 3 weeks after ordering. I had to push back my OPEN DATE for my establishment an entire week! The lack of urgency by everyone who I communicated with was highly frustrating and shows why you should think twice about doing business with these guys! I, myself, will probably never purchase another item from them after this.

Needed to order a $5 part. (Not available in store). Forced to use $18 shipping, no other options available. "That's what we use" we were told. Still took 5 days to get the part. No more buying items from them!

I was at the restaurant store today to get item that I buy for years that they sale individual out of the box the employee name Jasmin C she refused to sell it to me she called two people to give me the okay to buy it she having me wait for 15 minutes just for that one item she got mad because I got one piece only and after that she took me out to the car again for years they put you merchandise in the car for you she refuse to put them in my car and she told me is your stuff you you put them in your car! After 5 years I've been going in there this is the way to treat me this person today. This is a very fair customer service and I needed something to be done

Ordered a three door freezer. It was delivered after cafeteria hours and was left on the back dock. Custodian looked at the box and there was no visible damage. When the shipping box was opened the next day, the freezer had dents and scratches all over it. NO ONE wanted to take responsibility for the damage. The Restaurant Store said tuff luck! Order at your on risk.

Worst customer service and experience. Would not recommend. Made a purchase and was told I could return with a restocking fee and had to mail back and pay for costs. Which was all ok! So I place a second order knowing I could return the first one I placed... Then when I reached out about where to ship I was told I couldn't return the products(that were pricy, to say the least). No help from management, just we're sorry and can offer a $25 credit for future use! No thanks, I will not be a retuning customer nor will I ever recommend them to any of my other business partners!

Ridiculous level of customer service or lack thereof. I ordered three cases of bottles one of which came with broken ones in it. Instead of refunding me for my inconvenience they issued me a whopping $2.41 for "One broken bottle" after informing that they would make me whole for the entire case. Mind you I offered to return the remaining bottles to the store. The 3rd case arrives and the clasps will not seal properly leaving me unable to place the liquid in them that I intended to deliver to 12 of my clients as a Christmas gift so now the store has inconvenienced and cost me money twice not to mention my word to my clients which is a lot more valuable than the small sum spent on the bottles themselves. Instead of issuing a refund I was asked to provide video and photos then asked if I would be able to spend a few dollars sending the unusable bottles back. At this point the call was over. I have dealt with the Webstaurant's customer service over the summer and they were fabulous. This nonsense from The Restaurant store however was absolutely unacceptable. I will absorb the cost of what is now money wasted and never purchase from The Restaurant Store again in addition to informing my network of restaurant owners and clients of my experience with them. I typically do not take the time out of my day to leave negative reviews however this particular experience had to be shared,

I spent $530 on them, bought a heavy duty stainless steel prep table. These scam artists sent me a table w crooked legs, missing hardware (to support the table), & a scratch with a black stain. They never returned any of my calls or voicemails, only replied to a review i left elsewhere. They emailed me that they'll help soon as i send pics. Within 3 minutes my reply was sent with 6 clear pictures. 4 days later they were still ghost, so i call them n someone picked up he said he never received any pics. I sent them right there & then, he said he never saw any damages like that before and he'll send me a new one that same day. They went ghost again for A WEEK, i had no tracking number, nothing. Again, I had to call them and the replacement was never sent! I was told I'd get an email with their decision on the matter (like the decision to send me a replacement never happened)! I get the email the next day with a tracking number for the replacement & when i check fedex THAT TRACKING NUMBER DOESN'T EXIST!

Drove hours to buy equiptment, that the lady said was there, and then 10 mins before getting there she said she sold it.