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Ordered a three door freezer. It was delivered after cafeteria hours and was left on the back dock. Custodian looked at the box and there was no visible damage. When the shipping box was opened the next day, the freezer had dents and scratches all over it. NO ONE wanted to take responsibility for the damage. The Restaurant Store said tuff luck! Order at your on risk.
Tip for consumers:
Beware and open ALL packages before the shipper leaves
Products used:
Freezer still sitting
Virginia S.'s review of The Restaurant Store earned 2 Very Helpful votes
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Hi Virginia, Thank you for shopping with The Restaurant Store and taking the time to leave leave a review. We are sorry to hear that your product arrived with dents and scratches. Our warehouse gives great attention to packaging every order for shipment. Unfortunately damage does occur occasionally during transit, and we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition. We do offer a free service a checkout to schedule delivery appointments, and suggest this for our commercial customers, especially if there is any doubt of an authorized recipient being available to receive your order. If you would like to discuss this matter further, please contact help@therestaurantstore.com. Thanks!