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Niko R.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Business

Member since June 2020

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1 Review by Niko

I spent $530 on them, bought a heavy duty stainless steel prep table. These scam artists sent me a table w crooked legs, missing hardware (to support the table), & a scratch with a black stain. They never returned any of my calls or voicemails, only replied to a review i left elsewhere. They emailed me that they'll help soon as i send pics. Within 3 minutes my reply was sent with 6 clear pictures. 4 days later they were still ghost, so i call them n someone picked up he said he never received any pics. I sent them right there & then, he said he never saw any damages like that before and he'll send me a new one that same day. They went ghost again for A WEEK, i had no tracking number, nothing. Again, I had to call them and the replacement was never sent! I was told I'd get an email with their decision on the matter (like the decision to send me a replacement never happened)! I get the email the next day with a tracking number for the replacement & when i check fedex THAT TRACKING NUMBER DOESN'T EXIST!
Sarah D. – The Restaurant Store Rep
Thank you for your review, Nico. I am sorry to hear that you received damaged product! I was unable to locate your order to review your communications with our customer solutions team. If you would like further discuss this matter, please reach out to help@therestaurantstore.com and include your order number. Again, I apologize for the inconvenience and hope that you will give The Restaurant Store another try.

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