The Outnet

A very long time ago, I shopped on The Outnet and my experience was fine so I didn't think twice about shopping on the site again in early December. I ordered a pair of pants that didn't fit the way I was hoping so I returned them. They received my return Dec. 23rd and still haven't processed it. I have emailed twice and both times received BS responses that really didn't have anything to do with the return not being processed. I'm going to have to dispute this with my CC. I took screen shots of my account on their website that proves they received the item. This is ridiculous. I will never buy from them again and I made sure they know that (not that they care).

Have never come across such a hard difficult frustrating method used to return goods. What's wrong with using the post office. Navigating the dhl website is frustrating and premium rate telephone and the local off drop off isn't local. Far to far to travel. Make sure your order is going to fit you before you place your order as it's an experience You will not want to go through. NEVER again, I've Unsubscribed, it's not worth the hassle

I am really shocked with the service. I bought boots and noticed after 5 min that I may have ordered the wrong size ( as the confirmation email does not state the sizing...) and I called and asked that they change the size and they said it is too late, not possible! After 5 minutes... seriously...
Hence, i will have to return the boots once received, and i am looking the shipping fee in there. I told the customer service person I would chargeback, and she says I can... Chargeback is very costly for companies but no one cares anyhow... this is so unflexible... and makes me think that nothing is better than a real shop... and of course, no one caring about my request... or the follow up email i sent them. I will never buy with them again

I just got off the phone with a fellow staff at the Outnet. He could not have been more helpful or kinder.

This morning almost 10 am Tuesday of August 27th, 2019, I ordered an item at the Outnet Online--via a connection through Town&Country website.

An hour later, I reopened and tried to order another item.

Somehow, this time "the access was denied--no matter how often I tried again".
I decided to call the Outnet 888 number and the fellow gentleman helped me locate the item, place the order, and so forth by twelve noon of the same day.
I talked on the phone with many customer-service people from so many places, this gentleman from the Outnet is among the best. He was very polite and professional.

Thank you kindly for the wonderful assistance. Sincerely from Tanintara

I ordered 2 items (a bag and a pair of shoes) and because the total reached a certain amount, I was charged tax for them, which I accepted. They canceled the shoes without telling me ahead of time, and proceeded with the sale of the bag. But the tax they charged was for BOTH the shoes and the bag! I've returned the bag with the assurance that they will refund the cost of bag along with the tax they collected. Now they're refusing to refund the tax. Mind you, this is tax for both the bag and shoes--the sale of the shoes did not even push through because they cancelled it themselves. WHAT A SCAM.

In looking for the perfect gift, i came across theoutnet.com. After searching for the right cashmere sweater and linen pants for my fiancé I ordered them. The size I selected was based on their size chart. It's misleadingly wrong, the outfit is too small. I contacted them and they said they understand the chart is misleading and that's why the have another chart with actual measurements.
Who measures another person for Christmas gifts? Why do they have a chart that is admittedly misleading but the refuse exchanges or refunds?

Their service is poor. They are about short term selling and not long term customers. I've been spoiled by Nordstrom, LL Bean and others with customer service.

Avoid this site unless you take accurate, intimate measurements first... and even then, good luck.

I looked for my Rick Owens dream wedding dress for a year to no avail. No one had ordered it in a light color. Then it appeared on the Outnet. Buying from a new site, I feared it may be Nigerian scam, or might arrive with make-up on it, but saw they were hooked up with Net-a-Porter, who is great.
It just arrived. I am smiling ear to ear. It is real. So beautiful. Carefully wrapped in tissue, then inside a garment bag, and they included a little Outnet tote bag. So great. Ounet is like Pret a Porter Ross Dress for Less, where you don't have to leave home and everything is organized for you. I am now addicted to this site.

Thank you Outnet!

I received the incorrect item (wrong item and size). I returned the item.
I was informed my item had been received and a refund had been made. That was 16 days ago and my refund of £120 has not been received. Quite shocked really.

I did an online chat w customer service at Outnet to ask if a coat I wanted to buy would be marked down soon. They said no. I ordered the coat and before I received it, Outnet marked it down 70% and sold out of it. When I asked for a price adjustment they said no. I spoke to Angie, Rachelle and Greg in Customer Service. They leave you on hold forever and disconnect you. Finally they told me to return the coat. Terrible customer service.

Delivery promised on the Monday, emails promising on UPS trucks Monday, Wednesday and Friday! I called them on Thursday and they said no way is it coming today but Friday! Ten minutes later it came - Thursday! UPS didn't know when it was coming and the OUtnet simply didn't care one way or the other. They are awful people. I know we are all in lockdown but expecting a person to stay in for a promised delivery three full days in a week is outrageous