The Outnet

The OUTNET has recently adopted a policy the customer has to sign for UPS delivery that is M through Fri between 8a and 4.(America's work hpur) no alternative pickup at Ups pickup location can be arranged either! So they make 3 attempts, same ridiculous hours and then hopefully, they'll send items back because UPS c ant deliver, and then Outnet you can give a refund and I can shop another online company and get my merchandise. Outnet you are not working with consumer for reasonable delivery options. You won't be in business long, you can count me out for sure! This is it!

This is outrageous. If your oder is over $1,000AUD they will not refund your duties paid on the order.
This should be illegal. All other sites do like Matches and MyTeresa etc.
I will not be buying from the Outnet because of this policy.
BEWARE!

I've ordered Zimmermann dress from this terrible online shop but the box with my order from THE OUTNET arrived EMPTY (not really empty, it contained only white sheets of paper inside). This was 6 weeks ago and since then I've called and I've emailed. Nothing worked. They just don't care about their clients at all. I've just received a phone call from the OUTNET saying that the investigation about my order is over and they won't return my dress or my money because it's not their fault!
And after some internet research it looks like I'm not the only client with such problem...

I purchased two items (shoes and a top) and ultimately decided to return both due to poor fit (very promptly, with all original tags and packaging). The return process was a NIGHTMARE and I had to dispute the charge. I received a fairly prompt refund for the shoes. However, after more than a month emailing about why I have not received the refund for the top (it was returned in the same exact package as the shoes), I finally decided to dispute the charge. As soon as I disputed the charge, I received an email from Outnet saying they "never received the top, which is why I didn't receive the refund". This is a complete bold faced LIE. My dispute continues. BEWARE of shopping here unless you're 100% sure you'll keep the item.

This site TWICE cancelled my orders without telling me (and for no legitimate reason) and the second time it was despite their "customer service" assurances that they would process and see my order through. They charged my credit card as well so that amounts to FRAUD (taking a customer's money, telling them--in print--it was being processed, and then canceling the order). DO NOT shop here, they are terrible. And when you call their customer service they say someone will call you back and they never do.

The DHL collection point was closed down so i could not collect my order. I have emailed them 20 times, LiveChatted, Facebooked and called but cannot get this resolved. They insisted the Collection Point was open and sent the order there again. I had to send them a photo of the boarded up shop before they believed me. They then agreed to send it to my home. I stayed in all day but nothing and now they won; t answer again. They had the audacity to say if I cancelled via my credit card company they would refuse to let me purchase from them again. As if I would!

Absolute sh** show. If I could give them -2/10 I would, but I can't. Basically, what happened is that I tried placing an order online an evening ago and the money for the order have been taken out my account, quite a good sum I must add, no order to be found anywhere on the website, just like that it doesn't exist, but bare with me - money are paid for it, tried calling the customer service phones provided numerous times, no answer. Only got one flaky email telling me that this is the procedure and the amount will be restored up to 10 days, right. Now, I have stayed on the phone with the fraud and scam team of my bank, as they said the money have been paid to the company... contued writing emails, no answer, tried live chat, technical issue was the problem. Nobody is actually taking responsibilty, nobody is answering, what now? 1 Trust me, STAY AWAY AS FAR AS YOU CAN! I am going to write this on as many websites as I can, so people can see what type of scum you are

I had purchased 4 items vide order no 0904ZRP4E2301H on 14.04.23 but 2 of the items were too large for me and I wished to return them. The return invoice they generate is flawed (no HSN code/ address mentioning two countries - Italy and Hong Kong PRC) so that the courier service does not accept the same. I made numerous phone calls - ( to Kylie, Jess, Michelle, Ariel Luis and other Customer Care Consultants) and was told that I could not receive a refund if 2 countries were not mentioned as the items are sourced from one country and billed from another. The courier service assured me that the customs will not release the parcel if 2 countries are mentioned. After numerous phone calls and a ton of headache finally the package was returned to me by the courier company as the customs would not accept it.

I would give a zero star. I brought a Prada coat with promotion code. The outnet cancelled my order and said something goes wrong with my payment or my delivery detail. I double checked my bank transaction detail and it appears the payment has been taken, all the information is correct.

Then I try to brought that coat again, the promotion code cannot apply in this coat. Finally I understand they just don't want to sell me at a extra discount. Could U please tell me if you don't want me use the promotion code why I successfully applied the code and completed the payment when I first ordered this coat? I really don't want to say your website is doggy, but appearently you are!

It is a realy bad and disgusting shopping experience I ever have. This web totally don't care about their customers and reputation!

I was scammed by then recently. Ordered a $500 Herve Leger dress and received a cheap tank top. When the package arrived it was VERY light (the dress was an Herve Leger so it's quite heavy) and the package was way too small to even hold a dress.-so I videotaped myself opening the package. Spoke to customer service and they had me send it back-got an email them confirming they received it back-yet wouldn't answer any emails when I asked when the dress was going to be shipped. I called repeatedly and would be on hold for 30-60 minutes and then disconnected. I filed a claim with PayPal-and now OUTNET said I sent them back an empty package! The package was sealed AT the UPS store, by a UPS employee under my supervision.

The package went missing and when it did turn up at UPS after 6 weeks The Outnet would not refund or exchange the items even though they were still current on their website as outside of the 28 day return policy.

Appalling level of service. Left hand doesn't know what the right hand is found and they have an undefined complaints process. Utterly shambolic ‘service'

I placed two orders during the clearance sale (one was for two identical skirts in different sizes for me to compare). I tried to return them today and it turns out they are final sale. Huh? I look carefully when I'm shopping on sales, because I know at times things can be final sale. So I looked to be sure when placing two orders. None of the items said FINAL SALE. Spent 20 minutes arguing with a manager who says "it said final sale" but can't actually prove it. I told her maybe I could have made a mistake on one order but on TWO orders? I completely missed that all these items were final sale? Really? Give me a break. I've been shopping on the Outnet for years and never missed this before. I have email confirmation that shows my order and doesn't say final sale anywhere. The item description says "Return within 28 days" but she says it did NOT say that during the sale. B. S. They won't do anything but offer a credit. I am DONE shopping with this sleazy unprofessional business. Stay away from their deceiving sales.