The Mine

ATGStores.com
This website had great pictures but when the product arrived and the two sinks were different colors, I had trouble returning, they charged a 20 percent restocking fee after 2 days. The agent Rick Halsted was RUDE and not at all helpful. Obviously a small run company with no resources and no concern for return customers.

The product looked horrible compared to the picture and I wasted a good $100.00

Don't order from this company or you will regret it. The guarantees are lame

Absolute nightmare! Dont EVER buy from this company! I ordered a rug for my daughter's bedroom. It arrived poorly packaged, absolutely filthy and badly woven. The rug was so dirty, I was hesitant to unroll it. When I called to ask about return procedures, they told me I would first have to send pictures and then the manufacturer would decide if I could receive a refund. What? That's not what the website says at all. The online chat employee was inexperienced, didn't remotely understand their policies or procedures, at one point "left" our chat for five minutes... I phoned and got another responsible employee who said I could return the rug. I'll see if the paperwork arrives. The online chat empoyee eventually came to the phone and apologized. She was really sweet in person, but the ordeal of even starting the paperwork took 1/2 hour! Yikes! I'll post again if the return form shows up and I get my refund. I'll definitely call Mastercard. Don't ever buy from this website!

Just DONT! I have never had such bad service anywhere. My dresser arrived damaged I took pictures immediately and sent them at their request on 1/13/11. I did not hear back so called every week for 5 weeks with no resolution and a different employee every time. I doubt anyone really hangs around for long. 6 weeks later I find out they are not going to replace it because the shipping company will not pay for damages. The box it came in was not damaged, but the dresser inside the box was. STAY AWAY FROM THIS RIP-OFF!

Their policy of charging your credit card upon order receipt isn't fair -- I've ordered two products recently, both have now been canceled as the products are now listed as "discontinued", but the charges remain on my credit card. They claim it takes one week after cancelation to reverse the charges -- I think this is an unjust way to improve their cash flow! They should charge your credit card when the product ships like most on-line merchants...

I have been very happy with everything I have ordered from ATG stores.com
They offer great quality items. I have had to return a couple items that were damaged in shipping and the customer service staff was very helpful and replaced the items easily and quickly.

I had a similar problem to everyone else. First, they charged me immediately for the product I ordered, and then didn't ship it to me for a month. Then it was the wrong color, so I set up an exchange. They told me to order the right color and they would refund my money when I sent back the old knobs. Guess what, they never refunded my money after I sent back the old knobs. After weeks of e-mailing back and forth, they finally said since it was past 30 days (they waited to ship it to me for 30 days) that they would only give me store credit for HALF the price of the merchandise. I filed a charge dispute with VISA and got my money back. I will never do business with this company again.

We placed order for a fire pit on 5/29 that the website indicated would ship by 5/31. On 5/31 we received an order status update indicating the ship date would be 6/3. I went online to verify that the item had shipped on 6/3 only to find that the ship date had been changed to 6/11 (no notification was sent to us). We then called Customer Service to request they confirm the actual ship date and were told that they showed 6/3 (even though the website order status reflected 6/11). They were going to verify and return call; did not receive return phone call so we called again on 6/7. Again told they would verify and return call; no call received. On 6/8 we received an order status update indicating item was on back order and would ship 6/30. Credit card was changed on 5/31 despite the fact that item had not shipped (and apparently would not ship until 6/30). Very poor customer service; will not use site again.

Each person I spoke with was very helpful--they went out of their way to find out questions I asked and give me their opinion when asked. And, in the end, gave me a discount I wasn't expecting. Looking forward to purchasing the chairs for our game table from ATG!