The Gazebo Store

My hubby and I made a purchase on thegazebostore.com last week. We received our order in just a couple of days and we were really happy to see that we made a smart decision by going to this website. The delivery was quick, the product was impeccable and exactly as stated. We really didn't expect that much satisfaction and speed coming from an online source. It was way cheaper then at the local store and we are entirely satisfied.

I received a tent last year and in August 2017 I filed a claim due to the tent missing one of the leg latches that holds the tent up. I have 8 e-mail communications with The Gazebo Store Support telling me "your request has been received and is being reviewed by our staff". How many times does this need to be reviewed before I get a resolution. I like the tent but the service and guarantee by this company is unacceptable. They sent me a defective item and I want it fixed or refunded. Beware of this companies guarantee, they do not guarantee anything.

Got the 20' x 40' high peak party tent it was really beautiful! We fell on a rainy day and it proved to be perfectly waterproof!

I ordered a 10x20 party tent that starts at $159, but added all the upgrades which then totaled $450+. I needed the tent for our Christmas party and paid the $100 expedite fee for 1 day delivery. The next day after ordering I received the Fedex tracking number and it reflected a 5 day delivery. I tired calling several times and sat on hold for what felt like forever. I left 2 voicemails throughout the day and sent a e-mail. It has been three days with no response. DO NOT BUY FROM THIS COMPANY!

Hi folks,

What kind of store charges your credit card for the purchase, but then holds up the product because they "need a copy of your driver's license" to process the order. Seems to me they processed the order if they took my money. And why do they need my driver's license to ship a tent? Seems like if they needed that, it would be to process the payment.

They held up the order because "I didn't return their calls" (while I was on vacation). They did not hold up on processing the transaction, however.

"George" let me know I could anticipate a refund (perhaps) in 7-10 days. That means they held my money for nearly 3 weeks total.

What a joke!

I randomly fell on this site and saw how great the pricing was and I thought why not? The kids will like this. They always complained so much about the mosquitos in the spring and summer. That really solved the problem for us. We can now enjoy some family time mosquito free! :) My wife also likes it. She loves that we can have friends over and invite them outsite in style! I'm thinking of getting a second one next year. This was really easy to assemble too!

I totally disagree with the other reviews. I'm sure they're fakes from competitors. My tent was not flimsy at all, it weighs over 500 pounds. I bought tents from others before which always broke. Only this one withstood our winds up here in Canada.

Disgusting that people would post fake reviews. Just try em, they say on these fake reviews that no one answers. Thats no true, if you call during business hours, there's always an answer and theyre always helpful.

Dont trust these fake reviews, im sure theyre fake based on my experiences with this company

First off, this canopy is from Delta Canopies and Gazebo is a 3rd party much higher price. Trying to over charge for the carrying bags, which are included FREE directly from Delta. When I constructed the frame, I had many stripped eyelet screws which were just hand tightened. Therefore, the canopy would not fit over the frame. Leaving large gaps on the corners and side walls. Warranty is worthless and so is the return policy. Buyer Beware look elsewhere!

We have a pool in the backyard and I always thought that it would be nice to have one of these tents to have a little bit of shade when we are having a family pool day or a pool party or bbq. We recently purchase the tent from your website and it was exactly what I was aiming for. Its also very convenient to put things away during pool season instead of having to bring them all the way to the garage all the time. My family loves it! Im also surprised by how quickly my order was treated. I ordered mid-june and my husband was convinced that we would get it way too late during the season especially that it is high season for these types of purchases. But we actually got the delivery very quickly and we were able to use it at its full potential throughout summer! Thank you for your excellent and reliable services.

Again, I have been contacting them only through email then it stop after I was told I will be refunded and they was sorry that I haven't received my tent from Fed Ex since Jan 31,2020. Fed ex finally gave me the tracking number which they sent back to the Gazebo store because they said package that I never received was damaged. Now Monday still waiting on my refund. This is a headache. I was told in the email that the phone are down and that why the haven't responded but this bogus., I'm starting think they are ripping people off. I paid $818.99 which includes extra for 1-5 day shipping and I have not yet to receive my money. This is unfortunate that you have customers that depend on your #1 rating and you this to them. I need my money and I need it like today. It took you seconds to get my money but forever to get the trust on your end. I did my part. I'm a business owner and you don't do customers that trust in you like this Ive left several emails and you just ignore them as if I did you wrong. Your the wrong one stop taking people's money that work hard to get it. So wrong. I need my money. I have all receipts, emails, tracking numbers, order number and all. Just give me what's due to me. Just waiting on my Full Refund in my Account before I say that this issue is resolved. It's not right