The Gazebo Store

I ordered a 10X30 tent from thegazebostore. There were other websites that offered a 10X30 tent for a third of the price. I wasn't sure exactly what I was getting but the website said in big bold letters "MONEY BACK GUARANTEE" and "FREE SHIPPING". I figured I would go ahead and order it and if it wasn't what I was expecting I could send it back. So I ordered this one thinking it would be stronger and more durable than the others. Wrong. We set up the tent with the poles that connected together. It was easy enough but they would easily pull apart. We had to constantly push them together again. When we put the canopy on the frame and tried to secure it with the velcro tabs, they practically just fell off. Very cheaply made. I sent an email telling them I would like to return it. 2 days later I received a reply stating that I would have to ship it back at my cost. They then would charge me for the original shipping cost plus a 20% restocking fee. The email also said "we are aware this could be a costly solution..." and went on to say I could keep the tent for a partial refund of $70. Costly solution? What happened to the MONEY BACK GUARANTEE? Their solution does not sound like a money back guarantee to me. Since I didn't receive a reply from my email for a couple days I called them. I literally got their reply email while I was dialing their number. When I told them I wanted to send it back she told me the same thing the email said. When I pointed out the money back guarantee she directed me to the very bottom of the website where the refund policy was located. This is some shady business practices to say the least. Very misleading. After seeing the tent in person I realized it is the exact same tent I saw on other websites for less than $100. THE EXACT SAME. So even if I keep the tent and take the $70 refund, they're still making a profit. I got duped. Don't you get duped to.

Additionally, the tent I paid $309 for at thegazebostore.com, that I could have bought for less than $100, was advertised as 50% off on their website. They claim this tent retails for $619. Nowhere near worth that much. Even at $309 this tent is way overpriced.

This product is truly garbage we purchased a tent for a graduation party and planned to also use for a baptism also this summer we put the tent up on Friday night for party Saturday morning went outside and the poles were bent and the tarp was torn because it fell over a fence pole bogus product wasn't even windy that night also product says lifetime warranty ya but I've emailed the company 4 time over the last month r so with no response se have hem all my contact info and still nothing told them best way to contact me still nothing so I want everyone to learn from my mistakes don't fall for the scam I saw the price and sale thought it would have been a little better quality but as for my experience not true so my advice and be warned I wouldn't advised anyone to purchase from them save ur money and just rent at least u knownitll still be standing the next day and yes I did read all the review and most were good but I at least thought it would have lasted at least through a couple of events and yes I can prove that I actually purchased from this company worst company ever do not let them takenur money it's not worth it keep ur money safe this company says lifetime warranty but how's that possible if the don't ever answer just putting out my bad luck hopefully will save others from wasting there money