The Gazebo Store

I bought a 10x20 tent for my daughter's baptism party. I set it up a couple days before to make sure it was ok. Well it wasn't... it had tears in the seams where you tie it down, missing Velcro for underneath to hold the tarp onto the weak pathetic things they call poles. The poles wouldn't stay connected so I had to tape every single joint just so it would stay together. Once I got to anchoring it down with the little thin metal stakes... let's just say it was like sticking a paper clip on a piece of floss... useless. I went to home depot and bought large tent anchors and used my 550 cord from the Army to tie it down. Later that day it blew down and the things they call poles bent and broke... I again had to improvise and make splints to keep the pole from keep falling as they were broke. We contacted customer service and they basically blew us off and had us send pictures and than still did nothing. We contacted our credit card company to see what they could do. They said to try to work it out with them. This is just ridiculous what we have to go through to not get a refund on a piece of garbage. We can return it but have to pay for the shipping... not sure how that's fair to any customer that purchases something that's faulty and than makes the customer pay again to return it. This company shouldn't be in business and PLEASE PEOPLE DO NOT BUY FROM THEM! It seriously is a piece of garbage. If they had negative stars that's what I'd give definitely not one star.

Customer service was very helpful and knowledgeable. They answered all my questions and I got the perfect tent.

Buyer beware! Ordered a $200 party tent for an event that was a few weeks away. We didn't open it when we received it because we didn't need to use it for another couple weeks. When we finally did open it for our event, 3 of the pole ends were bent. We still managed to assemble the tent by bending the pole ends back into place. We had the tent up for an hour or so when one of the poles popped out of its plastic foot. Basically the feet stake down, but what good is this if the poles pop out of the feet so easily? This caused the whole tent to collapse bending the center poles so that they no longer support the tent. Fortunately no one was injured when the tent collapsed.

I'm a reasonable person, so rather than trashing them online, I decided to contact them first to see if we could resolve the matter directly. I was told they have a 7 day return policy and that I could not return the product for a refund. They told me I could file a warranty claim. Well, this is no good because I will never put this tent up again. It's completely UNSAFE. Replacing cheap parts with more cheap parts is not acceptable.

Basically I'm probably out $200, but hopefully posting this review will prevent others from making the same mistake. Looking at the other recent negative reviews, it seems I'm out a lot less money than some other folks, so maybe I'm fortunate.

To sum up- absolutely do not buy from this company! Extremely poor quality and they don't stand behind their products. You will get a much better quality product for much less money at any big box store and they will actually do something if you're not satisfied with your purchase.

I got a pop up tent for our yearly garage sale. This was really cool and i found so many new uses for it.