TheFridgeFilterShop

I can't fault the advice given and the service received from http://www.thefridgefiltershop.com. I'm a 67 year old lady who has to do all DIY and maintenance myself. I initially chatted to the team to ask which filter I needed for my fridge freezer as it was rather difficult to access to remove the old one. On the advice given I ordered 2 filters as they had an offer on that made them cheaper and I would have one in for the future. I received them within 2 days of ordering. I removed the old filter and realised it was a different code to the one I ordered so I got back on line to ask if I could return the ones I had ordered and reorder the one I had removed. I was told they would fit and was given clear precise instructions on how to fit them and all went well. I now have beautiful clear water to drink. I would recommend http://www.thefridgefiltershop.com to any one.

Like many other reviews on here - poor experience. Only give 2 stars because I "eventually" got my money back.

Bought a samsung filter which turned out to be an issue, see this Samsung link and specifically the review that explains the problem - Fridge Filters did not know about this. http://www.samsung.com/uk/consumer/home-appliances/refrigeration/filters/HAFIN2/EXP

When the filter did not fit, Fridefiltershop.com communication was slow and unclear, they never answered the telephone and I sent numerous emails.

Only after I threatened to escalate to trading standards, I eventually got a reply and then it took a few weeks more to finally get my money back. It seems they try to avoid the issue.

I will not be buying from this company again. Used Amazon instead and one from "finerfilters" instead, the product fitted and it clearly shows its a compatible product and resolves the problem.

I order fridge filters almost 2 months ago. Numerous phone calls and emails with the company who have made promises that filters had been sent, then that they had been returned to them and they would re dispatch,... lots of contradictory information given to me and still no filters or refund. Customer reviews on their website are dated 2009! I am now referring case to trading standards and approaching my credit card company to hopefully obtain a refund.

I purchased a filter from The Fridge Filter Shop.com who took my money from my debit card but never delivered the goods. I received a blank email but nothing more.
I've tried both of their telephone numbers several times over the last month but they just go to an answerphone where you can't leave a message.
I've also emailed them several times but they don't reply.
I strongly recommend you look elsewhere and don't even think about buying from them because I'm not the only one to be fleeced in this way.

They take the money - you get no receipt or confirmation nor any other kind of email acknowledging your order. If you don't write down the order number they give you at the time of purchase you are stuffed because there is no other way of tracking your order.
Not that tracking your order makes any difference. If they don't deliver your goods, they wont respond to your emails either and their phone line is constantly busy.
I cant decide if they are criminal or just incompetent.
Don't ever buy anything form these people.

A complete joke of a company, ordered four filters only two turned up. Emailed the company twice no response. Tried to ring no answer ever. Online chat when available got told to email, informed them I had tried this got told email was the only way to communicate.

In the end out of complete frustration I got paypal involved under there complaint process. I will say the shop did respond by telling me to email my compliant. I informed them that I would rather communicate via the paypal centre. We never heard anything again from them and now paypal have found in my favour and have offered to refund my money.

What a joke of a company stay away, you have been warned!

This is the first time i've ever done this, and it's because it's because i've been ripped off. I'm a designer so I trusted the look of the website, but I want to tell everybody else not to trust them. This business is a fraud and should be closed down.

I ordered 2 filters from thefridgefiltershop.com and paid in full. I never received a thing. No confirmation, no product, no response to emails etc. I paid via Paypal so i've just received a full refund from them, but they haven't had any response from the claim either.

I assumed Paypal would close their account down, but they haven't, they just reversed the payment. So it seems thefridgefiltershop.com are free to waste people's time and rip you off if you trust them - don't do it.

Needed a filter for my hot water dispenser. FFS sold a 3M replacement for a good price. When I ordered they claimed to have stock then emailed to say the item was on order. Then delivered the wrong item. Finally got the correct filter which was not compatible with my water heater. Bought the manufacturer's part which was spot on- although dearer. Can't get FFS to refund me and take back 2 filters supplied.
Why can you not get any response from this shop?

Found their site which looked professional and the products were well priced.
Ordered a fridge filter.
Couldn't find a Paypal option so paid with a credit card instead of my usual debit card.
Their emailed invoice showed a charge for a 'subscription' which meant they would automatically send another filter and charge it to my card every six months.
I cancelled this immediately.
Luckily I have online banking and can check my credit card balances.
They have charged me £1.80 for cancelling the 'subscription' that I didn't ask for in the first place.
Phoned them today and spoke to a young sounding and thoroughly unprofessional chap that started trying to tell me that it was all my fault then rapidly though better of it and agreed to refund the extra charge.
We shall see...
No filter yet either!
Oh and they have an 0844 number so you have to pay to complain to them too!

Luckily I

I ordered 2 x Carpet Cleaners from the company, never arrived so I sent three emails, no reply so I phoned and spoke to one of the staff who said "the items are out of stock, I will ring our suppliers to find out a delivery date, and I will ring you back immediately". I had no phone call from them.
I had to open a case with paypal to get my money back.

This company seems to over promise and under deliver. I had used them on previous times and never had a problem until June 2015. An item I had ordered they emailed me back to say it was out of stock even though on their website it showed as being in stock. For weeks I tried to make contact but with no success. I eventually spoke to someone who in my opinion sounded unprofessional. They told me they would refund me back my money.

After weeks of waiting I bought the filter for my May Tag elsewhere and contacted Paypal to commence with a refund. After several weeks of more waiting around 6 weeks overall I eventually got back my refund from Paypal.

I strongly recommend you do not use this company because they do not care about customer service.

You have been warned they also appear to say they have stock they do not have and have poor customer service. I challenge you to phone them and see if anyone picks up the phone.

You have been warned.

Just like others say here. This website is a joke. I ordered a shower filter and was amazed that they dispatched it the next day. I was thinking what are these people here talking about, it's a great service. Well, the next day I received a message that they don't have it in stock and I can have my money back. So still waiting for my money back. No filter, no money, terrible communication, terrible service. But if you would like to help them determine if they have the item you are looking for in stock then go ahead and purchase from them. Seems like that's the only way they know if they have it or not. Hopefully I will get my money back soon. WASTE OF TIME!