paul e.

Found their site which looked professional and the products were well priced.
Ordered a fridge filter.
Couldn't find a Paypal option so paid with a credit card instead of my usual debit card.
Their emailed invoice showed a charge for a 'subscription' which meant they would automatically send another filter and charge it to my card every six months.
I cancelled this immediately.
Luckily I have online banking and can check my credit card balances.
They have charged me £1.80 for cancelling the 'subscription' that I didn't ask for in the first place.
Phoned them today and spoke to a young sounding and thoroughly unprofessional chap that started trying to tell me that it was all my fault then rapidly though better of it and agreed to refund the extra charge.
We shall see...
No filter yet either!
Oh and they have an 0844 number so you have to pay to complain to them too!

Luckily I