Do not purchase from this website. Have not delivered my Samsung filter even tho says shipped over a week ago. Called up a few times always same answer "we've shipped it on..." but the date kept changing - liars! Called up again and emailed. Finally had a call back from the owner who hung up on me after questioning him about when my package was actually shipped and when I asked rightly for my delivery charge to be refunded. Actually ridiculous!
AVOID this company at all costs!
I bought three original LG filters from this company, very cleary marked with an "original parts" guarantee. The parts I received were generic parts (third party replacements) that cost significantly less than I paid. I called and they said it was a mix-up, so returned them and then spent 3 months calling to get different reasons as to why the originals never appeared (mostly claiming they had been sent but never arrived). Eventually they refunded me, still continually saying they definitely had the originals in stock and it was all a strange problem with delivery to me.
I then called their bluff and ordered again. I was sent the same generic parts. It's to me very clear this is their normal practice. Advertise a good price for original parts, send much cheaper generics (which I don't want as they're often not as good and can fail, as I have experienced).
Overall then, false advertising at best, downright fraud once the calls are considered (IMO). AVOID.
I put 1 star but il's 0. I've received bad filter and impossible to have somebody by phone or by mail. Just real robbers! Never buy in this shop! I I see but too late that there are allways problems since a year ago. How denounce them to the police?
Run away from this site as far as you possibly can. We ordered a filter for a Samsung fridge, the shop immediately charged our card. After weeks, we mailed, no response. We called, ALWAYS busy. Impossible to reach them. Then we get a USED filter. Again NO WAY to reach them. We are eating the cost and giving up.
Ordered a Fridge Filter beginning Sept 16 still not received 3rd November. Just raised dispute over it with my credit card company. Also signed up to receive a filter annually so I have a replacement card coming too. Would never use these again. I thought I was a better online shopper than this but I have been caught out this time. Companies should only take a payment once item has been delivered this one does not. Takes a couple of weeks to reply to emails to just say item is on its way and also answer telephone call to say item is on its way but you never get it!
Ordered a fridge filter on the 30th August 2016, still haven't received it. Sent 2 emails that they haven't even bothered to reply to and phoned at least 5 times to be sold they would definitely send it (didn't) or they would credit me (didn't). I'm down over £40 and have had to buy the filter elsewhere. Do not buy from this company!
Ordered and paid £41 since late november and no sign of delivery. I've called the number several times and have emailed them yet no response and no delivery still. I believe the police should intervene and stop such dubious sites from operating and swindling people of their money.
Ordered a filter, took ages to arrive, But I had asked for it to be a repeat order. It was a repeat in that 6 months later the money left my account but no filter arrived. I have emailed several times. No reply. A complete rip off
I purchased a water filter for my fridge from here. As it's "cheaper" than most all websites but still not cheap. Received the item quickly n it's a defective non working item. Wrote them for an exchange n the email is invalid n no other way to contact the company! Straight scammed! I'm so mad cuz these filters are not cheap!
Bought a filter in a hurry for new tenants moving in.
6 months later I'm mysteriously on a 'subscription' for my lucky tenants! Yeah right.
And who signs up for express delivery anyway on a subscription?
All sneaked through in the small print at the BOTTOM of the order.
BEWARE!
This company used to be excellent. Ordered and paid for 2x filters on September 9th. Paid for them via Sagepay. Not had confirmation of the Order or of how dispatched to Greece.
Also they ignore my emails.
Ordered and paid for a filter at the end of July still not deliveredby early September. They do not respond to emails and frequently do not answer the phone. Was twice told that the filter had been despatched when it had not. Cancelled the order and am now fighting to get my money back which I will do via chargeback as I suspect they will not do so voluntarily.
Very disappointing experience
I ordered 2 filters to be delivered to my vacation home in La Quinta, CA. It is a gated community and sometimes there are problems with deliveries. Two days after I ordered the filters I got an email saying the filters were on their way. A day later I received a second email saying there was a problem with delivery and the filters were en route back to fridgefilters.com. I called customer service to cancel my order and they said they would cancel and credit my credit card immediately. It has been 1 month since I placed my original order and my credit card has not been credited despite 3 calls to customer service. Each time I called they agreed I should get a credit and they would do so that day. I finally had to call my credit card company to place a dispute for that charge. I will never place another order with this company that I have used for years. Customer service is non existent.
Ordered Miele hoover bags 3 weeks ago. Money taken from my account. So far, no delivery and no response to emails or phone calls, Given the similar experience of others, how does this company continue to trade? Would unreservedly not recommend.
I ordered 2 fridge filters 3 weeks ago and despite numerous promises still nothing has been delivered. Paid in full by Paypal so will be attempting to get a full refund through them. Only given 1 star as cannot give zero.
Find another supplier and avoid this company.
I ordered some fridge filters on 28 September and still waiting for them... My experience is exactly the same as below - I did manage to get through to someone in the office who had all my details and assured me that they were being shipped the next day - that was 2 weeks ago... Completely hopeless will never use again
One of the biggest problems with water filters is losing the warranty, but those are so simple to install, that I don't need to worry about this. Shipped in time, and lasts for a long time. Great products!
Ordered two filters, one fortunately turned up, however the more expensive one was the wrong item completely. Have emailed, repeatedly, rung, repeatedly, only to find a voice message that 'We are experiencing problems with our telephone system' - BUT you can leave a message? Have left messages and all to nothing. Would advising giving this firm a miss. Ripping off pensioners - SHAME on you!
I did not want to give The Fridge Filter Shop one star - it deserves non - but this review would not be accepted unless I did.
I placed an order for a freezer bulb on 22 January 2014. The money was deducted from my bank account on the same day. The company's website says you will get an e-mail confirming dispatch. Thirteen days later I have neither received an e-mail or my freezer bulb. There is no answer to either of the company's phone numbers - *******234 or ******* ******* - or is it possible to leave a message.
There is something seriously wrong when it is impossible to contact the company. I would not recommend this site to anyone.
As others say I find the service from this company is appalling and verging on fraud. Two filters ordered, took a week to arrive and were so badly packed they were both smashed to pieces. E mail requests for replacements were ignored and two telephone promises came to nothing. Two Recorded letters sent and delivered requesting refund ignored. Next step Trading Standards involvement to hopefully stop others being ripped off.
Be very wary before using this Company.
Overview
The company's reputation is significantly marred by consistent complaints regarding service delays, misrepresentation of products, and poor customer support. Customers frequently report receiving generic items instead of the originals advertised, leading to accusations of false advertising and fraud. Communication issues are prevalent, with many finding it nearly impossible to reach customer service for assistance or refunds. While there are occasional mentions of satisfactory product quality, these are overshadowed by the overwhelming sentiment of frustration and distrust among customers. Overall, the company's approach to customer service appears inadequate, prompting many to advise against purchasing from them.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members