TheFridgeFilterShop

Ordered and paid for a filter at the end of July still not deliveredby early September. They do not respond to emails and frequently do not answer the phone. Was twice told that the filter had been despatched when it had not. Cancelled the order and am now fighting to get my money back which I will do via chargeback as I suspect they will not do so voluntarily.
Very disappointing experience

Like many other reviews on here - poor experience. Only give 2 stars because I "eventually" got my money back.

Bought a samsung filter which turned out to be an issue, see this Samsung link and specifically the review that explains the problem - Fridge Filters did not know about this. http://www.samsung.com/uk/consumer/home-appliances/refrigeration/filters/HAFIN2/EXP

When the filter did not fit, Fridefiltershop.com communication was slow and unclear, they never answered the telephone and I sent numerous emails.

Only after I threatened to escalate to trading standards, I eventually got a reply and then it took a few weeks more to finally get my money back. It seems they try to avoid the issue.

I will not be buying from this company again. Used Amazon instead and one from "finerfilters" instead, the product fitted and it clearly shows its a compatible product and resolves the problem.

Ordered this 5/21, still waiting for delivery of two filters that should fit a Samsung Refrigerator. Contacted customer service six times with non-discript answers when did not tell me any accurate information. Rep only said will research and get back with me. Never did with answers. Now claims to the credit card company to get a refund after 20 days. NO NOT ORDER FROM THIS COMPANY. THEY ARE A FRAUD AND TAKE YOUR $$.

They took ages to deliver my filter with no contact so I tried to ring them - no answer! Beginning to think I'ld been conned when the filter arrives in the post. Good product - good price, just not service you'ld expect nowadays off the internet

This company used to be excellent. Ordered and paid for 2x filters on September 9th. Paid for them via Sagepay. Not had confirmation of the Order or of how dispatched to Greece.
Also they ignore my emails.

Do not purchase from this website. Have not delivered my Samsung filter even tho says shipped over a week ago. Called up a few times always same answer "we've shipped it on..." but the date kept changing - liars! Called up again and emailed. Finally had a call back from the owner who hung up on me after questioning him about when my package was actually shipped and when I asked rightly for my delivery charge to be refunded. Actually ridiculous!

AVOID this company at all costs!

I put 1 star but il's 0. I've received bad filter and impossible to have somebody by phone or by mail. Just real robbers! Never buy in this shop! I I see but too late that there are allways problems since a year ago. How denounce them to the police?

Ordered a Doulton filter jun 11, not received anything yet, no answer to emails!?

Unacceptable!

C Malet

Wrong order shipped, no reply to emails or phone calls, no refund on return of goods. Will be reporting to trading standards. Avoid

Ordered and paid £41 since late november and no sign of delivery. I've called the number several times and have emailed them yet no response and no delivery still. I believe the police should intervene and stop such dubious sites from operating and swindling people of their money.

Run away from this site as far as you possibly can. We ordered a filter for a Samsung fridge, the shop immediately charged our card. After weeks, we mailed, no response. We called, ALWAYS busy. Impossible to reach them. Then we get a USED filter. Again NO WAY to reach them. We are eating the cost and giving up.

I bought one filter but paid for two as they took out two payments then said they would return funds but didnt then after weeks sent another filter what a cheek these people are down right dishonest and it's a case of buyers beware I would rather go without a filter than ever buy from them ever again YOU HAVE BEEN WARNED... Karma is a great thing so good luck FRIDGE FILTERS WITH THAT ONE

Ordered filter-no tracking, no filter, no replies to emails and no pick up on phone. Off to Trading Standards

Ordered a filter, took ages to arrive, But I had asked for it to be a repeat order. It was a repeat in that 6 months later the money left my account but no filter arrived. I have emailed several times. No reply. A complete rip off

I ordered 2 x Carpet Cleaners from the company, never arrived so I sent three emails, no reply so I phoned and spoke to one of the staff who said "the items are out of stock, I will ring our suppliers to find out a delivery date, and I will ring you back immediately". I had no phone call from them.
I had to open a case with paypal to get my money back.

I ordered 2 fridge filters 3 weeks ago and despite numerous promises still nothing has been delivered. Paid in full by Paypal so will be attempting to get a full refund through them. Only given 1 star as cannot give zero.
Find another supplier and avoid this company.

Bought a filter in a hurry for new tenants moving in.
6 months later I'm mysteriously on a 'subscription' for my lucky tenants! Yeah right.
And who signs up for express delivery anyway on a subscription?
All sneaked through in the small print at the BOTTOM of the order.
BEWARE!

I bought three original LG filters from this company, very cleary marked with an "original parts" guarantee. The parts I received were generic parts (third party replacements) that cost significantly less than I paid. I called and they said it was a mix-up, so returned them and then spent 3 months calling to get different reasons as to why the originals never appeared (mostly claiming they had been sent but never arrived). Eventually they refunded me, still continually saying they definitely had the originals in stock and it was all a strange problem with delivery to me.
I then called their bluff and ordered again. I was sent the same generic parts. It's to me very clear this is their normal practice. Advertise a good price for original parts, send much cheaper generics (which I don't want as they're often not as good and can fail, as I have experienced).

Overall then, false advertising at best, downright fraud once the calls are considered (IMO). AVOID.

Ordered a fridge filter on the 30th August 2016, still haven't received it. Sent 2 emails that they haven't even bothered to reply to and phoned at least 5 times to be sold they would definitely send it (didn't) or they would credit me (didn't). I'm down over £40 and have had to buy the filter elsewhere. Do not buy from this company!

Needed a filter for my hot water dispenser. FFS sold a 3M replacement for a good price. When I ordered they claimed to have stock then emailed to say the item was on order. Then delivered the wrong item. Finally got the correct filter which was not compatible with my water heater. Bought the manufacturer's part which was spot on- although dearer. Can't get FFS to refund me and take back 2 filters supplied.
Why can you not get any response from this shop?

Bought a filter - wrong filter was delivered. Sent back the filter it is almost three week
They did not refund my money.
I contacted my credit card company to get my money back

I received a new fridge filter I didn't order, they said it was a "subscription service". When I called to complain nobody answered. They are "dodgy" DO NOT ORDER FROM THEM

Ordered two filters, one fortunately turned up, however the more expensive one was the wrong item completely. Have emailed, repeatedly, rung, repeatedly, only to find a voice message that 'We are experiencing problems with our telephone system' - BUT you can leave a message? Have left messages and all to nothing. Would advising giving this firm a miss. Ripping off pensioners - SHAME on you!