Appalling!, took my money and after two phone call which were not answered I emailed twice before I got a response.
Finally after nearly three weeks the filter arrived damaged and of no use, I emailed on 25 th April but still no contact
AVOID like the plague is my advise.
This Company uses many fake/shill accounts to hype their ratings on several review sites. SO you have to wonder, if they are so good and successful... WHY DO THEY use fake reviewers?
Sorry BUT I wouldn't deal with any company that markets like this!
( They are shill account approved...)
Like many other reviewers, I ordered two filters and only one turned up. I have e-mailed several times with no response and phoned to get no response. I have ordered from this company 3 times before with no issues but I will not be using again. Customer service at it's very worst!
Ordered a pack of two filters- whenthe parcel arrived there was only one and it was incorrect. Cannot get them to answer their phone or e-mails. This has now gone on for 3 weeks. Have now contacted my credit card to see if they can get my money back for me. Wouldn, t actually give them any stars if that option were available!
I ordered some vacuum cleaner bags on July 27. I emailed them on the 12/8 to ask where they were. No response so I tried to call them a few tiems this morning and get a recording saying my call cannot be taken at the moment and I cannot leave a message. By the look of the reviews here I will need to take it up with my bank.
Placed an order, nothing, tried to contact company by email, they never replied, tried by phone, always an answer phone that won't let you leave a message, customer service is non existent, placed order 30 days ago will be making a chargeback claim, don't use this company.
Bought a filter - wrong filter was delivered. Sent back the filter it is almost three week
They did not refund my money.
I contacted my credit card company to get my money back
I have had the same problem as those below. Ordered a filter on 5th October and nefver received it. No response to emails and answerphone states that call cannot be taken and message cannot be left. Am now persuing through bank and suggest others do the same as it would appear that this company is no longer trading legitimately.
It is perfect for the kitchen of our restaurants, because we use hot water often, and the fact that we found the perfect water filters provider here really made the work of our restaurant personnel easier!
Have ordered fridge filters for Samsung fridge/freezer for the past 3 years. Each time I have received the confirming e-mail immediately and the filters have always arrived within the period specified, usually within 3 working days.
I was looking for Everpure water filters for ages, but I was always disappointed by their high prices! It seems like this website can give those for a bargain price, so I must congratulate them for selling those!
Ordered a filter on February 18th. My card was debited April 10th. Filter arrived May 30th. So that's over 14 weeks of a lead-time! In fairness the company did have supply issues from GE which I can imagine is a nightmare (such a huge company). However I think if the site told me the item was out of stock I would have ordered elsewhere. Again in fairness other sites said it was out of stock so that sort of confirmed the supply issues. I did have some communication from the company with updates but had to chase the order at the same time. So not a great experience but I have what I ordered now and it was difficult to find anywhere else hence the three stars!
Any one else had issues with receiving orders from the Fridge Filter Shop?
I ordered a Samsung twin pack fridge filter and only received a single filter,
I have contacted them many times and have had promise after promise to deliver the remaining filter but after many months of chasing there is still no sign of the order "lots of promises but no order"
I have used the company in the past with no issues but after many months of chasing I now give up and will take a different route with my issue!
No problems. Been ordering my twin pack Samsung filters for several years now. Just take on the model number. Delivery has always been prompt.
Danny P, Burnley
Placed an order for 2 sets of filters. One arrived and the other didn't. They will not answer telephone calls or respond to emails. I am having to take the matter up with my credit card company.
I always believed that floods were caused by bad pipes, until somebody recommended me those under-the-sink filters. I didn't have this problem for three months now!
The most dangerous germs are under the sink, and doctors don't even warn us about the possible dangers for our health. I found those under-sink filters that comfort me so much now
The best characteristic of those water filters are the ease of use, because they can be changed in seconds! For an old lady, this is a really important aspect!
As a cleaning company, we always need to work with the best material providers, but money is another issue. We only buy our cleaning products from this website, and we are more than satisfied!
I never trust water filters that are not certified, but I didn't have any problem with those filters. Considering the price of only 10$, I must congratulate myself for a really great job!
Overview
The company's reputation is significantly marred by consistent complaints regarding service delays, misrepresentation of products, and poor customer support. Customers frequently report receiving generic items instead of the originals advertised, leading to accusations of false advertising and fraud. Communication issues are prevalent, with many finding it nearly impossible to reach customer service for assistance or refunds. While there are occasional mentions of satisfactory product quality, these are overshadowed by the overwhelming sentiment of frustration and distrust among customers. Overall, the company's approach to customer service appears inadequate, prompting many to advise against purchasing from them.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- Langdon City, Buxton
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members