From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
Mon séjour à Dubai a été très agréable et j'ai eu l'occasion d'être aidé par Mr. Yacine de TFG qui a tout organisé et s'est rassuré que tout ce dont j'avais besoin pour la réussite de mon séjour soit en ordre Merci encore une fois
لايوجد رقم للتواصل والدعم السريع، تم الاتصال بكم اكثر من مره للمساعده ولم يتم الرد علي
I was promised by your personnel that I will be able to book by September 1, and the prices were 1000 pounds lower than now. I had to wait until today to confirm my hotel dates to proceed with my tickets booking.
Thank you for all TFG thanks to Yacine who make our stay unforgettable the hotel choice was very nice and all the excursions are wonderful especially museum of the future we are very satisfied
Great experience with staying at The new First Collection Business Bay, with very comfortable rooms and very professional staff, and an extremely active team. Thanks To Yacine for the hotel choice and for the great service during our Stay The Dubai Lifestyle experience is very good experience
Dear Mubinur,
Thank you for sharing your kind words regarding your experience at The First Collection Business Bay.
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
We look forward to welcoming you to Dubai again!
Warmest Regards,
The First Group
What a wonderful and great experience, everything was well planned and executed. You should be proud of your employees, especially Mr. Yacine from Dubai Lifestyle.
Left a deep impression on me
Dear Gabriel,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations. We are indeed honoured to have great employees like Mr. Yacine.
We look forward to welcoming you to Dubai again!
Kind Regards,
The First Group
Investing remotely is not an easy decision or task. That's what I did with TFG. When I ask for help, no matter what, Yacine and Aymen answer all my questions. I have never been so comfortable and well-treated because I feel so good. I will visit you at the end of the year to enjoy my stay in Dubai.
Dear Sealey,
Thank you for your kind words. We highly value our investor community and we couldn’t be more delighted to hear that you have invested with us.
We look forward to welcoming you to Dubai and being at your service for years to come!
Warmest regards,
The First Group
الاجازة كانت مره حلو استمتعنا كتير مع العيلة الاولاد انبسطوا كتير و احنا اكتر شكرا لسناء على حسن التواصل و التعامل
عزيزي السيد آدم،
شكرا لك على رأيك وتعليقاتك على الخدمة التي تلقيتها.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نتطلع إلى الترحيب بك في دبي قريبًا!
تحايتي،
ذا فيرست جروب
Our stay was Magic and wonderful, Sana helped us a lot, the desert safari was just amazing
Will come back soon with family, to enjoy your packages holiday again.
Dear Akoalisa,
Thank you for your feedback and for sharing your thoughts about the experience you had with Sana.
We look forward to welcoming you to Dubai soon!
Warmest Regards,
The First Group
عزيزي السيد ياسين ،
أود أن أخبركم أن زوجتي وأولادي قضينا وقتًا رائعًا.
كانت المساعدة والخدمة والاستجابة الفورية للرسالة من نفسك ممتازة ومقدّرة للغاية.
كان The First Collection Business Bay اختيارًا جيدًا للغاية. كانت الغرفة فسيحة للغاية ، وكان الموظفون ودودون للغاية ومستعدون دائمًا للمساعدة. الإفطار كان أيضا لذيذ جدا وجيد
لقد استمتعنا بجميع الرحلات واستفدنا من عطلتنا إلى أقصى حد.
عزيزي السيد خالد ،
شكرًا لك على المشاركة بكلماتك الرقيقة فيما يتعلق بتجربتك في فندق ذا فيرست كوليكشن الخليج التجاري مع عائلتك.
رضا العملاء هو على رأس أولوياتنا؛ ومن الرائع دائمًا تلقي تعليقات إيجابية.
نتطلع إلى الترحيب بك في دبي مرة أخرى قريبًا!
مع تحيات،
ذا فيرست جروب
I want to thank you for everything. Your help was appreciated. And anyone interested in taking a trip to Dubai I will refer them to you
Dear Mr. Stephen,
Thank you for your feedback.
We look forward to welcoming you to Dubai on your Dubai Lifestyle Experience.
Safe travels,
The First Group
Bonjour j'attends la confirmation, pour réserver les billets d'avion. Bien cordialement
PS: Est il possible de partager le séjour entre l'hôtel choisi no 1 et l'hôtel no 2
Nous tenons à vous remercier pour tout le sejour, le Safari Désert et 2 restaurants que nous avons aimés. Vraiment c'etait le top, service au top, le repas et spectacle très bien.
Les menus des 2 restaurants goûteux et fins et aussi très copieux.
Merci encore pour Sana pour cette belle experince tout etait magique.
Chère Mme Sylvie,
Merci pour votre avis. Nous sommes heureux d'apprendre que vous avez vécu une expérience merveilleuse en tant que membre de Dubai Lifestyle.
Nous espérons vous revoir à Dubaï!
Cordialement,
The First Group
This is our 2nd experience and it's an unforgettable experience Dubai Lifestyle thank you to Mr Yacine for making this stay amazing we look forward to see you again Thank you TFG
Dear Mr. Muhammed,
We are thrilled to know that we could be a part of your Dubai Lifestyle Experience once again.
Thank you for your review and feedback on the service you received from Mr. Yacine. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to being at your service for years to come!
Warmest Regards,
The First Group
Actually we were promised the Millineum at Dubai Marina
ساء الخير للاستاذه سناء شكراً جداً على كل حاجه عملتها معنا شكراً لانك خليتي الرحله ممتعه وجميله وشكراً ع تفهمك و وقفتك معنا. ان شاء الله المره الجايه نكون من المستثمرين معاكم ونتعرف عليك اكثر
عزيزي منيرة،
شكرًا لك على مراجعتك وتعليقاتك على الخدمة التي تلقيتها من فريقنا. مهمتنا هي تقديم أفضل خدمة لجميع عملائنا ويسعدنا أننا حققنا توقعاتك.
نتطلع إلى أن نكون في خدمتك لسنوات قادمة!
أطيب التحيات،
ذا فيرست جروب
Great! The staff has been very helpful, friendly and communicative.
Dear Mr. Emanuel,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service!
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
We are still in the process of booking. We are hoping for the best service
Dear Mr. Kareem,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
I have sent emails over two weeks ago and no one has replied.
Also my certificate expires on 17/02/2023. However I can only book dates upto 31/10/2022. I need someone to reply to my emails and communicate with me. Why can't I book beyond October when my certificate expires in February 2023
الخيارات محدده وغير التي تم الكلام عنها من خلال الاتصال
Je serais ravi d'être à Dubaï grâce à vous
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ms. Georgina,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Best regards,
The First Group