From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
Our Stay was beautiful, Sana has made our stay unforgettable, the children enjoyed the activities, we will come back again to enjoy with you as now we are one of the Ciel owner
Thanks to The First Group to give us this amazing opportunity.
هذه أول تجربة لي معكم أتمنى أن تكون عطلة رائعة و ناجحة.
My experience with Dubai Lifestyle TFG was a wonderful memory for my children and me we really enjoyed our stay The hotel chosen by Mr. Yacine who assisted us during our holidays was amazing, Thank you for everything
Dear Isaac,
Thank you for your feedback. We are glad to hear that you have a wonderful expereience as a Dubai Lifestyle member.
We hope to see you in Dubai again!
Kind Regards,
The First Group
Thank you to TFG to make my holidays unforgettable It was one of My best experiences Big thanks to Yacine from Dubai Lifestyle for all the assistance during our stay in The first collection Business bay was such a good Hotel
Dear Anayo,
Thank you so much for your feedback and sharing your positive experience with Mr. Yacine. We are glad to know that you enjoyed your stay at The First Collection, Business Bay.
We look forward to welcoming you again!
Warmest regards,
The First Group
I am leaving Dubai UAE with lots of pleasant memories and enjoyable experiences. I must admit Dubai is a happening place all the time.
I am once again grateful for the forthcoming response and patience shown by Sana to me and my family during my stay here.
I pray to the Almighty for her success and prosperity in life.
On behalf of me and my family I welcome you Sana to visit Pakistan and be our guest.
Farewell for now Dubai the livoly city.
Dear Mr. Kamran,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with Ms. Sana. We're so glad to hear that you had a memorable time with your family.
We look forward to welcoming you and your family to Dubai again.
Most Sincerely,
The First Group
My first contact with TFG staff convinced me to sign up for the lifestyle experience. Mr Hamed Kandil and his senior manager Mr Bradley Magison were exceptional in explaining the details of the package and what I could expect. Mr Yacine from Dubai Lifestyle closely followed up on every request I made and made sure that any issues were resolved promptly.
My family truly enjoyed our stay in Dubai and we are looking forward to investing in one of your properties in the near future.
Our regards to all your team who made our stay exceptional.
Dear Kwadwo,
Thank you for your feedback. We are glad to hear that you had a wonderful experience in Dubai and with our team as well.
We highly value our investor community and we couldn’t be more delighted to hear that you are considering to be a part of it.
We look forward to being at your service for years to come!
Warmest Regards,
The First Group
سهولة في الحجز وتعدد في الفنادق وتجارب متنوعة في الترفيه
, عزيزي السيد نايل
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
نتمنى رؤيتك في دبي مرة أخرى!
تفضلوا بقبول فائق الاحترام،
ذا فيرست جروب
جتى الآن التجربة عادية بملاحظة أنه لا يمكن عدم اختيار بعض من المميزات الغير مرغوبة أو التعويض عنها بمميزات أخرى مرغوبة مثل تذاكر madame tussuade
L'initiative de The First Group est capitale. Sa permet aux investisseurs d'avoir un projet le plus vite possible.
Cher M. Ibrahim,
Merci beaucoup pour vos commentaires et pour avoir partagé votre expérience positive.
Nous sommes impatients de vous accueillir de nouveau.
Cordialement,
The First Group
السلام عليكم ورحمة االله وبركاته
انا فخور جداً بتجربتي مع شركة فرست قروب وانصح الجميع بالتعامل معهم بصدق والمعامله الحسنه لا تحتاج الى امكانيات شكراً لكم جميع استاذ ياسين شكراً خاص لاستاذه ساره والله يوفقك الجميع
،عزيزي عبدالله
شكرًا لك على الوقت الذي استغرقته في كتابة مثل هذه المراجعة. نحن نقدر ملاحظاتك الصادقة ويسعدنا معرفة تجربتك الإيجابية.
نحن نفخر بأنفسنا في تقديم خدمة عملاء استثنائية. وإنه لمن دواعي السرور أن تعلم أن لديك مثل هذه التفاعلات الرائعة مع أعضاء فريقنا.
نتطلع إلى أن نكون في خدمتك لسنوات قادمة!
أحر التحيات،
ذا فيرست جروب
We are another couple that the hotel and everything will be together please
Dear Mr. Yousef,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We hope you have a wonderful experience in Dubai!
Safe travels,
The First Group
I am hoping to have a great experience and tell my friends about my experience
Dear Temperance,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We hope you have a wonderful experience and we look forward to welcoming you to Dubai!
Safe travels,
The First Group
The only objection is that for the second option at the start date, only a previous date can be selected. I put November 24 as the first date and as an alternative the closest was October 27
STAY AWAY FROM THE FIRST GROUP!. We bought a hotel room in 2017 and one in 2019. Either one of them is finished and it doesnt look like they are interested in finishing them. The put 3-4 guys that every time i went to visit were "on a lunch break". So we traded in one of the hotel rooms for 2 finished ones. The 2 finished ones were was supposed to start paying at the end of July( 9 months after we bought them). We didnt get a payment or a report of how the hotels are doing. They say "soon" after the office will go over the reports. Dont hold your breath to get a payment.
After frequent trips to Dubai, I have great sympathy for this country
Dear Mr. Zurab,
Thank you so much for your feedback and sharing your positive experience.
We look forward to welcoming you again.
Best regards,
The First Group
فى الحقيقة هذة اول تجربة لنا ونتمنى ان نجد كل ما تم عرضه علينا
السيد مايكل،
نشكرك لكونك أصبحت عضوًا في تجربة أسلوب الحياة الحصرية في دبي.
ونتمنى لك تجربة رائعة، ونتطلع إلى الترحيب بك في دبي!
في انتظار وصولك بسلام،
ذا فيرست جروب
اتقدم بالشكر الجزيل للاستاذة الفاضلة جودي بشار على ما قدمته من معلومات ومجهود تشكر عليهما حيث أنها لم تتوانى عن تقديم المساعدة بكافة الطرق والوسائل وردت على كل الاستفسارات بالتفصيل برحابة صدر وبشاشة
عزيزي السيد صافيناز ،
شكرًا لك على مراجعتك وتعليقاتك على الخدمة التي تلقيتها من فريقنا. مهمتنا هي تقديم أفضل خدمة لجميع عملائنا ويسعدنا أننا حققنا توقعاتك.
نتمنى رؤيتك مرة اخرى!
أطيب التحيات،
ذا فيرست جروب
My flights are booked for 4th November and this is the preferred dates however not sure why its asking for alternative date.
Please book for Wyndham Dubai Marina arriving 4th November
Thanks Jagdish Manji
I have a flight booked allready, from the november 16th to the november 22th.
So please, the date in october is not relevant
Thanks
It seems like the small print of this offer is full of warnings about availability of hotels, weekends etc. I am concerned to see how this turns out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Oladapo,
Thank you for your feedback. We are glad to hear that you had a wonderful experience in Dubai.
We highly value our investor community and we couldn’t be more delighted to welcome you as an esteemed owner of The First Group.
We look forward to being at your service for years to come!
Warmest Regards,
The First Group