From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
فريق البيع ١٠ من ١٠ - فريق خدمة العملاء صفر.
I talked to Mohammed, he was very nice and convincing. The site is also so easy to use, I'm really looking forward to seeing and doing more in Dubai
تجربه جيده والى الان متعاملت في عروضكم بعد السفر التقييم
،عزيزي السيد احمد
شكرا لك على ملاحظاتك.
نتطلع إلى الترحيب بك وبزوجتك في دبي في تجربة دبي لايف ستايل.
،نتمنى لك رحلة آمنة
ذا فيرست جروب
Haven't got much to say now. Excited and looking forward for an awesome experience.
Dear Mr. Solomon,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Brother Mostafa, really appreciate all the help and support you give my family
You show us what Dubai hospitality means
Sure will repeat the experience
Dear Mr. Ismail,
Thank you for your feedback. We are glad to hear that you had a wonderful experience as a Dubai Lifestyle member with Mostafa.
We hope to see you in Dubai again!
Kind Regards,
The First Group
I have met one person on the first group he is amazing he make sure to make me happy and satisfied.
Mr. Abdelrahman Elsherbiny really, he deserves the best ever i wish for him happiness and successful.
Totally i have great time with the first group it was amazing experience.
Dear Mr. Mursal,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had a pleasant experience with Mr. Abdelrahman.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
خيارات التواريخ محدودة كنت اتمنى لو انني استطيع الحضور في ١٩ فبراير
I would like to express my genuine appreciation for the first group and their DLE department, thank you Abdessamed for the service, the time and the efforts you did to make our holiday this beautiful and comfortable. It was a magical holydays, Well done The First Group
The experience was so good with all the activities arranged for us Yacine was very helpful, and we enjoyed everything.
Dear Sirwan,
Thank you for your review and feedback on the service you received from Yacine. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to seeing you again!
Kind Regards,
The First Group
It was super experience with this respectful company.
Thank you brother Mostafa for all the efforts to give us this experience.
Dear Waliggo,
Thank you for your feedback. We are glad to hear that you had a wonderful experience in Dubai and with Mostafa as well.
We look forward to welcoming you back!
Warmest Regards,
The First Group
ارجو ترتيب الرحله على حسب الخيار الاساسي المطلوب للفندق وللسفر وعدم اعتماد اي من الخيارات البديله
Very good. However, I have not seen my first choice of hotel among the hotels in the summary page
Dear Kato,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We hope you have a wonderful experience in Dubai!
Safe travels,
The First Group
فضلاً اريد تقديم موعد الزيارة الى دبي في تاريخ 3 فبراير 2023
My fund was transfered by mistake and it shouldn't be deducted.Amira sent a requested copy of half to me now which I didn't trust 100% because we have been on this refund since November. So you need to look into this.You can not take what is not yours.
This fund is mine, I am not your customer.I have never stepped in your office so why are you playing smart on my money.This is ridiculous.
I need my full refund please.
A big company like this should always protect its repetition.
I will come back to share my story again.
السلام عليكم حجزت لمدة سبع ليالي في دبي آمل الحصول على غرفة واسعة حيث يوجد معي زوجتي وطفلي ذو ٧ سنوات وهو من يريد رؤية دبي ويريد غرفة مطلة على برج الشيخ زايد. آمل تنفيذ رغبته شاكر ومقدر تعاونكم واهتمامكم
I chose Wyndham Dubai Marina as my first choice but the site keeps excluding this from my list of selected hotels. It only showed my 2-4th choices.
Experience was so good with the first group hotels services every thing
Dear Eiad,
Thank you for sharing your kind words regarding your experience at our hotels
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
We look forward to welcoming you to Dubai soon again!
Warmest Regards,
The First Group
Каждый год ездим в Дубай. Нам и нашим детям там очень нравится.
Дорогая Пантилеев,
Большое спасибо за отзыв и за то, что поделились своим положительным опытом.
С наилучшими пожеланиями,
The First Group
We received very good service, it was very interesting and informative, because of this we really want to continue working with the company, we want to suggest many of our friends to learn more about the first group because of Angelina! We never expected how magical the opportunities here are, only imagined something like this in our dreams. We received very clear, important, and valuable information from Angelina and look forward to our time here in the future!
Dear Mr.Yosef,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We look forward to being at your service for years to come!
Warmest regards,
The First Group
Thanks a lot and I'm looking forward to discover good expires with you
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Juliana,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We hope you have a wonderful experience and we look forward to welcoming you to Dubai!
Safe travels,
The First Group