From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
I have had a positive experience with all the staff I interacted with so far.
Hamam was very professional and helpful. I felt listened to.
Bought my Dubai Lifestyle Experience months ago and now want to redeem and activate as we are planning on going on holidays in Dubai soon. I have since done it online, written to the email on the Certificate Number but got no response. To make matter worse, there is no contact number to make phone calls. This is really terrible and makes my family upset and angry about the whole package.
We need to get our trip arranged and finalised.
Why is no one responding to the emails?
This is horrible.
If I don't hear anything I will be making a lot of noise about this.
I hope it is not a scam because I will be very vocal about it.
So far we've had a very good experience booking our trip. Looking forward to the wonderful events and beautiful hotel we will be staying at.
Dear Jimy,
Thank you for taking the time to leave us such a wonderful review. We are very pleased to hear that you had a pleasant experience. We take pride in providing excellent customer service and it is gratifying to know that our team members made a positive impression.
We look forward to welcoming you back to Dubai.
Kind regards,
The First Group
We tried booking farther out, and were limited to mid-October. So i would suggest being able to submit preferred travel dates further out than just 3 months.
The experience was good, the presenter warm yet gave us feeling of of indifference to service offer. Humble recommendation for the group is to do a bit of background check on potential customers before offering potential products.
لايوجد خيار الوصول المفضل
ارغب بالوصول بتاريخ 28/07/2023 الساعه 7:35 صباحًا
واتمنى ان يكون الفندق حسب الرغبه الاولى كوني عميل سابقًا لدى مجموعتكم المتميزة والتى بتعاملكم جعلني اكرر الزيادة عن طريق مجموعتك وصدقكم في التعامل والرقى وتقديم اجمل الخدمات للعميل
تحياتي
I make a reservation on the website.
I need to know the state of the reservation to continue and prepare everything related to the trip. Please if it's confirmed let me know finish some issues.
The content is carefully selected, and the interface is user-friendly.
Dear Samson,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We hope you have a wonderful experience in Dubai!
Kind regards,
The First Group
اتمنى ان استمتع معكم أكثر من خلال زيادة العناية والاهتمام بالضيف والتركيز على أدق التفاصيل
Great presentation very informative looking forward to doing business with you in the coming future.
Dear Dalbert,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service and we are glad to receive feedback like yours.
We look forward to welcoming you to Dubai!
Warmest regards,
The First Group
First group is inundated with the goodies of life that elongate one's life span with their indefatigable services that promote promote tranquility and serenity, I'll do my best to introduce them to other people all around the globe.
Dear Mr. Oscar,
Thank you for taking the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We highly value our investor community and we couldn’t be more delighted to hear that you are a satisfied owner and you're recommending The First Group to other investors too.
Furthermore, We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team!
We look forward to being at your service for years to come!
Most sincerely,
The First Group
Excellent. Nice. Easy to book my vacation. Good and well knowledge in employee
Dear Edith,
Thank you for your feedback. We are glad to hear that you have a wonderful experience as a Dubai Lifestyle member.
We hope to see you in Dubai again!
Yours sincerely,
The First Group
Our experience with first group was truly amazing, all the personnel was helpful and fully experience
Dear George,
Thank you for your review and feedback on your trip to Dubai.
We pride ourselves in delivering exceptional customer service! We're so glad to hear that you had a memorable time and a wonderful interaction with our team.
We look forward to welcoming you again!
Best regards,
The First Group
I'm really happy because I made a lot of money on my investment, thinking that this investment really makes extra money, I will continue to invest, it is really good.
Dear Mr. Justin,
Thank you for taking the time to write a review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We highly value our investor community and we couldn’t be more delighted to hear that you are a satisfied owner.
We look forward to being at your service for years to come!
Most sincerely,
The First Group
Super expérience, pleine de professionnalisme. Merci TFG
Estimado Francis:
¡Muchas gracias por su reseña y comentarios sobre su
Viaje a Dubai con nuestra exclusiva Dubai Lifestyle
Experience!
Esperamos volver a verle pronto.
Atentamente,
The First Group
Moving through the portal the experience was Wonderful
Dear Stephen,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
Safe travels,
The First Group
Honestly we love the indoor and out out view of the hotel in palm jumeria. The sale presenter was welcoming and hospitable
Dear Valentine,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
We look forward to being at your service for years to come!
Kind Regards,
The First Group
More detail on the hotel would have bee appreciated, as we had to conduct research to compare the options
It's awesome holiday in Dubai, a place with innovative design and free from security challenges
Dear Nimota,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We look forward to seeing you again.
Best regards,
The First Group
Szervezés profi, Gondolkodok a befektetésen. Egyeztetem az üzlettársaimmal.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Besirat,
Thank you for your review and feedback on your trip to Dubai.
We pride ourselves in delivering exceptional customer service! We're so glad to hear that you had a memorable time and a wonderful interaction with Mr.Hamam.
We look forward to welcoming you.
Best regards,
The First Group