From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
We were exploring an investment opportunity in Dubai, we were treated very well, provided with plenty of information. We were also shown the location and other sites the company is involved with. Costs and returns were provided in detail and we were not pressured into any investements.
الكل علي مايرام حسن في نقطة واحدة وهي لاتصال عبر الهاتف غير منوفر
I like very much it was very nice experience nice job and good attitude
Dear Mr. Nasser,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service!
We look forward to welcoming you to Dubai.
Kind regards,
The First Group
It was a very pressured, seedy, no transparency and totally a dodgy, frustrating experience. Without being transparent they only approached the time sharing arrangement after 2 hours and once I asked for to do my own due diligence, they were no longer pleasant and were rather evasive on more questions. Tourist, please don't go for any of the invitations.
جيده الي الحد الذي يجعلني أشعر أني اريد العوده مره اخرى الي دبي
ارغب في ان يكون حجزي من ٢١ سبتمبر وليس من ٢٤ سبتمبر! ارجو ان يكون هناك مرونة اكثر في اختيار التواريخ.
Easy to use and understand. Should allow full Name.
Hey, I would like to know if the booking can be for the 22 iso the 23 and my first choice is the hotel in Marina if there's any space there i would appreciate it
We waisted 2 hours waiting around, until we chased the office we did not have clear idea as to what time we were being picked up.
The presentation was adequate though not inspirational.
No experience because I couldn't make time before the certificate expired, and all attempt to contact the first group for assistance proved futile.
Hassan and George are very responsive to all my questions. The Business bay hotel looks great, I hope that we get a room with a great view of Dubai.
Dear Elizabeth,
Thank you for your review and feedback on the service you received from Mr.Hassan and Mr.George
It is gratifying to learn that you had a pleasant experience with our team.
We look forward to welcoming you to Dubai soon!
Warmest regards,
The First Group
The First Group introduced me to their upcoming Ciel Hotel, Dubai. I learned that TFG is offering room units for sale to investors. I like Ciel a lot - great location, upmarket clientele profile and great architecture.
In the end, I did not proceed but only because I decided I was not ready to invest into Dubai yet. I feel I need to become more knowledgeable first.
Dear Vincent,
Thank you for your review. We greatly appreciate you taking the time to share your experience.
We highly value our investor community, and we couldn’t be more delighted to read about your positive experience with The First Group.
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
We look forward to welcoming you to Dubai soon again!
Warmest Regards,
The First Group
Very good experience,but call back arrangement is poor
Very well informed in terms of the detail...thank you
Dear Mr. Teddy,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
Kind regards,
The First Group
Refreshing and exciting,it also gives you big exposure to the the other world
Dear Mr.Harry,
Thank you so much for your feedback and for sharing your positive experience.
We look forward to welcoming you again.
Warmest regards,
The First Group
After wasting over an hour of our HOLIDAY time they didn't even offer us the breakfast they promised once we refused to purchase anything.
Shame on you!
Not used package due to miscommunication
I had not checked the mail properly so couldn't use the package. Also my 3 kids passport got expired so renew took time
هناك سهولة تامة في عملية ملء البيانات المطلوبة وشروحات وافية عن كل يحتاج الزائر لمعرفته، اتمنى لكم التوفيق.
عزيزي السيد عمر ،
نشكرك على انضمامك إلى تجربة دبي لايف ستايل.
نأمل أن تكون لديك تجربة رائعة في دبي!
مع أطيب تحياتنا
ذا فيرست جروب
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr.Darran,
Thank you for taking out the time to write a review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had such great interactions with our team members.
We look forward to being at your service for years to come!
Warmest regards,
The First Group