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The First GroupReviews 3,540

4.3

From the business

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com


thefirstgroup.com
Dubai, United Arab Emirates
+13
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The First Group Reviews Summary

The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
145
This company responds to reviews on average within 10 days
Saudi Arabia
1 review
0 helpful votes
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نرجو الاتصال لمزيد من الاستفسارات. وعندنا أطفال في غرفه أخرى ونتمنى ان نكون جنب بعض

Date of experience: December 15, 2023
Oman
1 review
0 helpful votes
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حسن اختيار الباقات والغرف تكون من قبل المضيف

Date of experience: December 12, 2023
Oman
1 review
0 helpful votes
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أتمنى خدمتي بشكل ممتاز لأخبر أصدقائي الإعلاميين والمستثمرين ومحبين السفر بالتعامل من شركتكم المرموقة.

Date of experience: December 10, 2023
Saudi Arabia
1 review
0 helpful votes
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ذهبت الي دبي مرات عديدة لكن مع شركة فرست جروب دبي كانت مختلفة وقمنا بزيارة معظم معالم دبي مع شرح وافي من المرشد المرافق للخطط المستقبلية كانت تجربة رائعة

Date of experience: December 10, 2023
Oman
1 review
0 helpful votes
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Two hotels were not available for selection eventhough rooms are available at other sites like hotel website and booking.com

Date of experience: December 6, 2023
Saudi Arabia
1 review
0 helpful votes
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اتفقت مع موظف المبيعات على اشياء ولم احصل على اتفاقنا. طلبت جناح (غرفة وصالة) و واعدني باني اختار احد الفنادق وليس فقط الغرفة المتاحة وطلبت ان يكون موعد السفر من 19 ديسمبر. بالمختصر انغشيت من قبل الموظف عبدالرحمن بكلامه معسول ومسمم

Date of experience: December 6, 2023
Ghana
1 review
0 helpful votes
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Am already doing that.
Have explained to my brother to team up with me.

Date of experience: December 6, 2023
Saudi Arabia
1 review
0 helpful votes
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Dubai diamond experience
December 5, 2023
Updated review

Excellent communication with Mr Abdulbaset. Very cooperative especially I am traveling with my kids regarding the rooms.
I am looking forward to try it

Date of experience: December 5, 2023

Bad communication
December 5, 2023
Previous review

Bad communication. I booked 2 rooms

Date of experience: November 28, 2023
Egypt
1 review
0 helpful votes
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The first group يغريك ثم يغير الكلام والاتفاق وهذا هو ما لا يليق بهكذا شركه ولن أتخلى عن تعريف الجمهور بتجربتي الشخصية معهم من خلال السوشيال ميديا التجربة سيئة جدا سواء كان ذلك في الرحلات السياحية أو بيع الوحدات

Date of experience: December 4, 2023
Kenya
1 review
0 helpful votes
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My first impression
December 4, 2023
Updated review

They are a group of experience and friendly. On the other hand, I not yet received any service from them.

Date of experience: December 4, 2023

They are a group of experience and friendly
November 30, 2023
Previous review

They are a group of experience and friendly.

Date of experience: November 30, 2023
Togo
1 review
0 helpful votes
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Très enrichissante, et puis ça fait vraiment rêver

Date of experience: December 4, 2023
AE
1 review
3 helpful votes
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Waste of Time
December 11, 2023

When we registered we were advised that this information session will be for 2 hours. It took 5 hours out of our previous time in Dubai. We were informed we will get a voucher, only to find out we had to spend money to redeem the voucher.
The sales person Rawat was good but it was too long process and even after we mentioning that we had to be somewhere, it took too long.
I would invest but not anymore.

Date of experience: December 4, 2023
Ghana
1 review
0 helpful votes
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Registration process very smooth, seamless, with real time feedback

Date of experience: December 2, 2023
Iraq
1 review
0 helpful votes
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شركة ذه فرست كروب من الشركات التي تتمتع بالمصداقيه وشكرا. لاهتمامهم بالزبائن

Date of experience: November 30, 2023
Saudi Arabia
0 reviews
0 helpful votes
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مشكورين على التظيم الرائع ولكن البرنامج اختار فندق كوليكشن ولدي خمس ليالي اخرى اخشى ان يختار النظام نفس الفندق

Date of experience: November 30, 2023
AE
1 review
0 helpful votes
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Excellent!
November 29, 2023

Very Professional and Informative Presentation and tour, really looking forward do join this very professional group. Very organized well of doing things…

Date of experience: November 29, 2023
Saudi Arabia
1 review
0 helpful votes
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I need your assistance regarding the date of my visit

Date of experience: November 28, 2023
Jordan
1 review
0 helpful votes
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Client service is professional
December 28, 2023

The team was helpful with good communication,
Thanks for all.

Date of experience: November 28, 2023
Saudi Arabia
1 review
0 helpful votes
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أصبح عندي تخوف من عدم الحصول على المزايا كاملة من حيث اختيار مكان الإقامة

Date of experience: November 27, 2023
Saudi Arabia
1 review
0 helpful votes
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November 27, 2023

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Date of experience: November 27, 2023