From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
Very good except some communication issues initially
So far so good. I would want to come to Dubai to experience the package, then I can add the last star.
Thank you
Dear Ms. Hawa,
Thank you for your kind words! We're committed to making it exceptional and ensuring that it exceeds your expectations.
Warm regards,
The First Group
Very nice service, we enjoy the holiday package, it is wonderful place
Dear Mr. Gulam,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Cette plate-forme est très agréable et bien conçue pour faciliter le voyage.
Cher M Raufu,
Merci beaucoup pour vos commentaires. Nous sommes heureux d'apprendre que votre expérience a été globalement positive.
Cordialement,
The First Group
At first it was like going to tour but later it turns out to be a business
Dear Mr. Felix,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
I wanted to book in June 2025. However, it did not give me a choice, even when it was within the twelve-month time slot from the date of the purchase. This is not ideal. I did send an e-mail, but nothing was actioned.
Many promises has been not kept. Salesman was very pushy and wanted me to close the deal the same day... Also I wasn't allow to check with my tax advisor in Europe... I really wanted to invest a lot of money and didn't work out. I will try to find other Dubai groups.
Hello,
In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
I thought I was just going to visit and leave, but after meeting such wonderful people, I made up my mind to join the business family.
Dear Mr. Justin,
Thank you for leaving us with a 5-star review! We value your feedback and look forward to welcoming you back again.
Warm regards,
The First Group
From the receptions I was treated like a king.
I went around Dubai saw different hotels you own & till we reached your future projects
It was great experience
Dear Mr. Sethomo,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
The people we met were very professional and amiable. The project and its presentation was enticing for somebody who is looking forward on investing. Thank you for giving us the opportunity to find out about you.
Dear Mr. Eugene,
Thank you for sharing your kind words.
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group
لم تتوفر جميع اختيارات الفنادق على الرغم من ان تم الحجز قبل 22 يوم
ليس 14 يوم
Too much pressure was put on us to sign up immediately without your team revealing any financial
Details and contracts. Everything was shown on paper written on pen!
Dear Mr. Ramakrishna,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group
التجربة حتى الآن ممتازة وتنبئ بعطلة رائعة، الوكلاء الذين توالوا مي كانوا مهذبين وودودين وذوي خبرات رائعة
عزيزي السيد هشام،
شكرًا لك على ملاحظاتك. لقد سعدنا لسماع أنك قد حظيت بتجربة إيجابية بصورة عامة.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
We had an outstanding experience today with The First Group, and we are thrilled to share our feedback. From start to finish, the team demonstrated remarkable professionalism, hospitality, and expertise. A special mention goes to El Sayed, who guided us through the tour with incredible knowledge, patience, and enthusiasm. He ensured we felt comfortable and well-informed at every stage, leaving no question unanswered. His dedication truly made the experience seamless and enjoyable.
We were also privileged to meet the big boss, Mr. El Sheikh, whose charisma and vision left a lasting impression on us. His leadership and passion for excellence reflect in every aspect of the company, and it was inspiring to see firsthand.
The entire experience was not just informative but also a testament to their professionalism and integrity.
We highly recommend The First Group to anyone seeking exceptional service and unparalleled expertise in real estate development in Dubai.
Dear Ms. Sahar,
Thank you for your kind words and for taking the time to share your experience with us! We're delighted to hear that our team, especially Mr. El Sayed, made your visit seamless and enjoyable.
We look forward to welcoming you again soon!
Warm regards,
The First Group
شكراً لكم من الأعماق فريق دبي لايف ستايل
طاقم العمل ، الفندق ، مركز الإتصال ، التواصل المباشر
عزيزي السيد حمزة،
لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.
نتطلع لخدمتك مرة أخرى قريبًا!
مع وافر الاحترام والتقدير،
ذا فيرست جروب
تجربة ممتازة واريد المتابعة واريد ان ازور دبي مرة اخرة ومتابعة شركة first grup
عزيزي السيد وهيب،
لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.
يرجى مراسلتنا عبر البريد الإلكتروني على customer.support@thefirstgroup.com حتى يتمكن أحد أعضاء الفريق من التواصل معك مباشرة.
مع وافر الاحترام والتقدير،
ذا فيرست جروب"
We were told to attend some investment opportunities but it ended up being a timeshare presentation. It was a complete waste of time.
Good in the beginning, but I slowly started feeling pushed to make a decision, when I declined I experienced a change in expression and refused to drop to the hotel, from where I was initially picked up by the driver, however managed to drop to some spot in the middle. I think that if the offer has excellent benefits, then the client will come back in the future, it does not matter if he chooses not to decide on the spot.
Ils manquent d'informations pour choisir les hôtels, adresses, photos,...
التجربة جدا ممتازة مع التنوع في الخدمات والفنادق المختارة
شكرا لكم
عزيزي السيد حمد،
لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.
نتطلع لخدمتك مرة أخرى قريبًا!
مع وافر الاحترام والتقدير،
ذا فيرست جروب
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Michael,
Thank you for leaving us with a 4-star review! We value your feedback.
Warm regards,
The First Group